Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories
Article
1 min read
Team up on self-service with Team Publishing
The key to a great self-service experience for your customers is having great content.
Article
1 min read
Omnichannel support made easy with Zendesk
There's no "one size fits all" when it comes to omnichannel success.
Article
1 min read
The ROI case for omnichannel support
Offering support across multiple channels is becoming more popular than ever as companies seek new ways to improve customer experience.
Article
2 min read
Gartner’s 2018 Magic Quadrant for the CRM Customer Engagement Centre
In the global market for customer service software, Zendesk is once again recognised as a leader in the 2018 Gartner Magic Quadrant for the CRM Customer Engagement Centre
Article
2 min read
Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Centre
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company
Ebook
1 min read
Sharing identity to foster customer loyalty
Stronger customer relationships through shared values. Excellent service is a key to earning loyal customers.
Article
6 min read
5 ways that AI is already benefitting the customer experience
It's great news for businesses that there are already practical applications of AI, especially for the customer experience.
Article
6 min read
Why the right customer service voice matters
What is the right customer service voice, and is it really that important?
Guides and ebooks
1 min read
Zendesk’s customer service guide for start-ups
Getting a start-up off the ground is tough enough as it is—but attracting and retaining customers…
Article
6 min read
How to build customer loyalty with shipping
Some retailers see shipping and delivery as solely utilitarian.
Article
5 min read
Zoom + Zendesk: the benefits of video for remote support
We spoke with Zoom’s head of support and our own experts about the benefits of using Zoom’s video app in Zendesk, along with additional agents benefits when using video for remote support
Article
4 min read
Take a customer-facing approach to your internal knowledge base
Self-service portals save agents and customers valuable time; more and more companies find that an internal knowledge base helps accomplish the same thing for employees. Here’s how to optimise a knowledge base for internal use.
Article
5 min read
Support agents can improve the ecommerce experience
In the world of ecommerce consumer decisions are made in seconds.
Article
17 min read
12 call centre metrics to track (and how to improve them)
Call centers play a key role in creating great customer experiences. Track these key call center metrics to measure performance and achieve customer service success.
Article
1 min read
Differentiated customer experiences start with better cross-functional collaboration
Great customer service is the backbone of great customer relationships.
Article
5 min read
Introducing The Zendesk Suite
The Zendesk Suite bundles Zendesk Support, Guide, Chat, and Talk into a single omnichannel solution
Article
3 min read
Five ways in which customer interaction can improve your business
Customers will call, customers will interact and customers will even vent at you. But the truth…
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