Automations are a tool within the Zendesk platform that can be used to change ticket properties…
To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.
When your agents can deliver a great experience, customers are more likely to do business with you.
Everyone is talking about employee expectations and workplace dynamics. What’s the role of the office? What does it mean to collaborate and innovate?
Virtually overnight, a global pandemic transformed the way that we work, collaborate and connect.
Companies have made seismic shifts in how they do business in the past 18 months.
To ensure your customers are always happy, your service team needs to be happy too. By…
Forty-two percent of people worldwide have a smartphone and 87% of smartphone owners use messaging. Let those numbers sink in for a minute.