Guide
Why good employee experience is the backbone of good customer experience
Delivering great employee experience gives companies a leg up in executing excellent customer experiences too.
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Guide Let’s get conversational: 9 ways to transform your CX with messaging
Messaging apps like Facebook Messenger and WhatsApp have made it easy to connect with anyone, anywhere…
Guide Building and managing a virtual support team
Virtual teams present different challenges and opportunities from those of an on-site team. Complete trust and…
Guide Getting started with Sunshine
If you’ve ever called a company with a question, only to be bounced to different departments…
Guide How four companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with the right tools and…
Guide Make your work flow : 5 steps to scale your support operations
For growing businesses, fielding every customer service enquiry effectively becomes more and more challenging. Having the…
Guide ‘Many to many’—providing richer, scalable customer support in the Zendesk Community
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience.
Guide The benefits of owning your support community
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO and more.
Guide Go beyond support: Top 5 use cases for an open CRM platform
Customer relationship management (CRM) is about knowing every critical piece of information on your customers. With…