Guides and ebooks
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
A recent report from Gartner explains how customer service organisations can benefit from using AI to cut costs and add value.
Running a successful business is hard work. Juggling orders, support, and accounts takes dedication and perseverance—undoubtedly…
Automations are a tool within the Zendesk platform that can be used to change ticket properties…
To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.
When your agents can deliver a great experience, customers are more likely to do business with you.
Everyone is talking about employee expectations and workplace dynamics. What’s the role of the office? What does it mean to collaborate and innovate?
Companies have made seismic shifts in how they do business in the past 18 months.
To ensure your customers are always happy, your service team needs to be happy too. By…