Guides and ebooks
The ultimate guide to sales email automation
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
Latest stories
Gartner: 3 Ways AI Benefits Customer Service Organisations
A recent report from Gartner explains how customer service organisations can benefit from using AI to cut costs and add value.
What makes a business successful?
Running a successful business is hard work. Juggling orders, support, and accounts takes dedication and perseverance—undoubtedly…
When do Zendesk automations run?
Automations are a tool within the Zendesk platform that can be used to change ticket properties…
Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe
To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.
Guide to the Zendesk Marketplace
When your agents can deliver a great experience, customers are more likely to do business with you.
How Zendesk powers an evolving workplace
Everyone is talking about employee expectations and workplace dynamics. What’s the role of the office? What does it mean to collaborate and innovate?
How mid- to large-size businesses can accelerate EX success
Companies have made seismic shifts in how they do business in the past 18 months.
How To Work Better And Smarter In Customer Service
To ensure your customers are always happy, your service team needs to be happy too. By…