Guide
The ultimate guide to sales email automation
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
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Guide When do Zendesk automations run?
Automations are a tool within the Zendesk platform that can be used to change ticket properties…
Guide Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe
To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.
Guide Guide to the Zendesk Marketplace
When your agents can deliver a great experience, customers are more likely to do business with you.
Guide How Zendesk powers an evolving workplace
Everyone is talking about employee expectations and workplace dynamics. What’s the role of the office? What does it mean to collaborate and innovate?
Guide Employee Experience Trends Report
Virtually overnight, a global pandemic transformed the way that we work, collaborate and connect.
Guide How mid- to large-size businesses can accelerate EX success
Companies have made seismic shifts in how they do business in the past 18 months.
Guide How To Work Better And Smarter In Customer Service
To ensure your customers are always happy, your service team needs to be happy too. By…
Guide Messaging best practices for better customer service
Forty-two percent of people worldwide have a smartphone and 87% of smartphone owners use messaging. Let those numbers sink in for a minute.