Known as Zendesk Gather
Strength in numbers
Your customers use your products every day, and their perspective can come in handy. Create a space for customers to collaborate with your business and each other—all within the Zendesk ecosystem.
Provide support that scales
Help your customers help each other
Discover content easily
Users can easily find relevant answers and inspiration by searching through organised community posts and topics.
Keep conversation flowing
Create a new discussion quickly using a WYSIWYG editor, or suggest similar posts to avoid duplicate threads.
Highlight top posts
Present relevant content by featuring posts worth highlighting.
Listen to this
Make customers feel seen and heard
Customers feel valued when you invite them to voice their opinions. Collect their feedback to understand the issues they face, and let them vote on helpful content. Reward top users with badges—and build trust in your business and between users. That way, everyone’s a winner.
Manage user engagement
Engage the discussion
Tag posts with their current status to track answered questions and product requests. Escalate posts to your support agents when one-on-one help is needed.
Let users help run the show
Keep forums clean and safe by managing members' access. Empower your most trusted users to monitor conversations by granting varying levels of permissions to different moderator groups.
Customise your brands
Create multiple communities for various audiences, regions or brands. Customise with out-of-the-box themes, or use code or APIs to design sophisticated customisations for an enhanced community experience.
“We've been able to leverage our enthusiastic community of designers to help each other with issues that arise and have seen some exciting, genuine conversations happening between our customers.
Thanks to our community, we've seen some great feedback about our product and reduced the number of tickets coming in, thanks to peers helping each other out publicly.”