Integrated voice software
Stay dialled in
Speak direct to customers to deliver personalised solutions to complex issues
Known as Zendesk Talk
Talk it out
Even in the age of emails, texts and DMs, sometimes talking to a real person solves the problem fastest. Our integrated voice solution syncs with all other channels, and lets agents see all customer information right away. Now that has a nice ring to it!
The basics
Here's the scoop
Jump-start your calls
Take calls immediately with a cloud-based voice solution that works right out of the box.
Use what you have
Integrate your preferred call centre solution into Zendesk. Plug into any of our 90+ telephony providers or build your own integration.
Customise with apps
Extend voice capabilities with additional tools and services, such as advanced call transcription, redaction and quality assurance capabilities.
Routing and queuing calls
Always on call
Ensure callers always reach the right agent at the right time with interactive voice response (IVR) routing, group routing, and overflow and after-hours routing. Set your maximum queue size and waiting time, and allow callers to request a callback instead of holding.
Monitoring and reporting
Keep an eye out
Measure and improve your phone support operations with real-time analytics. Cross-channel reporting lets you compare performance to messaging, email, chat and other conversational experiences. Monitor and record calls to ensure quality conversations while protecting customer privacy.
“We’re really making sure we have people in the right place at the right time, and that our customers are reaching a person as quickly as possible to get their questions answered.”
Katie Rogers
Senior Director of Customer Experience at Harry's
50% reduction in abandonment rate
80% of calls answered in 60 seconds or less
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