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The best customer experience
Zendesk provides the complete customer service solution that’s easy to use and scales with your business
A customer service solution that hits the sweet spot
Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk customer service management software not only makes things easy for your customers, but sets your teams up for success and keeps your business in sync. It’s everything you need, in one powerful package.
Make it easy for your customers
Offer support in ways that are convenient for your customers, so it’s simple for them to get the answers they need.
Meet your customers where they are
Provide support anywhere, so customers can always reach you. The conversation stays connected, no matter how they choose to interact (over messaging, live chat, social, email or voice).
Empower customers to help themselves
Build an integrated help centre and community forum. Customers can resolve issues at their own pace – while reducing resolution times for agents.
Provide a personal touch at scale
Personalise the experience for each customer, even as you scale. Use automation and AI-powered bots to get the context to ensure customers never have to repeat themselves.
Set your teams up for success
Help your agents, admins and internal teams do their best work. Zendesk offers robust out-of-the-box tools which are quick to set up and easy to use.
Manage and respond from one unified place
Make it easier to track, prioritise and respond to customers with one unified agent workspace. And with complete customer context – including 1,000+ prebuilt integrations – agents can provide better, more personalised support.
Boost agent efficiency
Save agents time with that efficiently connect with internal and external partners. Help them respond faster with prepared answers and the for each issue.
Collaboration toolsWork smarter with routing and intelligence
Leverage built-in routing and intelligence to collect critical details and reduce data entry. Also, escalate issues to the agent best suited to help.
Deliver self-service content at scale
Empower your content managers with integrated knowledge management. Share the workload by getting agents to contribute expertise direct from their workspace.
Keep your business in sync
Customise to your heart’s content with an open and flexible platform that you can scale, extend and optimise as your business changes.
Integrate with your systems
Integrate all relevant customer data using our powerful integration options, including code and no-code functionality.
Manage a unified view of your customer
Create one unified view of your customer. Use it to personalise experiences across the entire customer journey.
Make sense of it all with actionable insights
Analyse, monitor and act based on what your customers need. It all works across sales, service and third-party systems with easy-to-use analytics and reporting.
We can lend a hand
We have the expertise to work as an extension of your team, ensuring our solutions have a strategic impact on your business.
Calculate your ROI with Zendesk
Determining ROI can be tricky. Luckily, we’ve got a tool for that. Check out Zendesk’s ROI calculator to see the benefits of an omnichannel approach to customer support.
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Disclaimer
The above estimates are based on Industry & Zendesk benchmarks with the assumption that a single, integrated omnichannel solution is used. These numbers are designed to be only directional in use. Individual results & performance may differ.
Start a free trial of The Support Suite to see it in action.
*Please note that this tool does not include data from our recent CX Maturity report from ESG.