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The best customer experiences

Zendesk provides the complete customer service solution that’s easy to use and scales with your business

Software that hits the sweet spot

Customer service is about more than the customer. It’s about your business and your teams, too. Zendesk not only makes things easy for your customers, but sets your teams up for success, and keeps your business in sync. It’s everything you need, in one powerful package.

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Make it easy for your customers

Offer support in ways that are convenient for your customers, so it's simple for them to get the answers they need.

Meet your customers wherever they are

Provide support anywhere, so customers can always reach you. The conversation stays connected, no matter how they choose to interact (over messaging, live chat, social, email or voice).

Messaging

Empower customers to help themselves

Build an integrated help centre and community forum. Customers can resolve issues at their own pace — while reducing resolution times for agents.

Help Centre

Provide a personal touch at scale

Personalise the experience for each customer, even as you scale. Use automation and AI-powered bots to get the context to ensure customers never have to repeat themselves.

AI-powered bots

Set up your teams for success

Help your agents, admins and internal teams do their best work. Zendesk offers robust out-of-the-box tools which are quick to set up and easy to use.

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Manage and respond from one unified place

Make it easier to track, prioritise, and respond to customers with one unified agent workspace. And with complete customer context— including 1,000+ pre-built integrations—agents can provide better, more personalised support.

Agent Workspace

Boost agent efficiency

Save agents time with collaboration tools that efficiently connect with internal and external partners. Help them respond faster with prepared answers and the right details for each issue.

Collaboration tools

Work smarter with routing and intelligence

Leverage built-in routing and intelligence to collect critical details and reduce data entry. Also, escalate issues to the agent best suited to help.

Routing and intelligence

Deliver self-service content at scale

Empower your content managers with integrated knowledge management. Share the workload by getting agents to contribute expertise direct from their workspace.

Knowledge management

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Keep your business in sync

Customise to your heart’s content with an open and flexible platform that you can scale, extend, and optimise as your business changes.

Integrate with your systems

Integrate all relevant customer data using our powerful integration options, including code and no-code functionality.

Manage a unified view of your customer

Create one unified view of your customer. Use it to personalise experiences across the entire customer journey.

Single customer view

Make sense of it all with actionable insights

Analyse, monitor and act based on what your customers need. It all works across sales, service and third-party systems with easy-to-use analytics and reporting.

Analytics and reporting

We can lend a hand

We have the expertise to work as an extension of your team, ensuring our solutions have a strategic impact on your business.

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