IT
Customer Experience Technology Trends 2023
Tech leaders agree – customer service is the key to unlocking growth. But so far, many…
Latest stories
.jpg)
Article | 4 min read
Building a customer-centric service model for IT services and tech firms
When done right, technology can help companies create great customer experiences. This is why 82% of…
Article | 4 min read
How can technology help provide better customer care?
Customer care is a key part of any business, whatever ‘customer’ means to you. And increasingly…
Article | 6 min read
How to invest in the right CX technology for the future of your business
Achieving business success has always been a balancing act. On one hand, it’s about understanding how…
Using technology to deliver best-in class service when it counts
The effects of COVID-19 for customer support teams have been far reaching. For service agents in…
Article | 1 min read
Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools
Your IT team deserves to work with the most effective tools and platforms when it comes…
Article | 7 min read
Building real relationships through technology
BombBomb uses video—and Zendesk Support, Guide, and Chat—to rekindle a sense of human connection with its customers