IT

Customer Experience Technology Trends 2023

Tech leaders agree – customer service is the key to unlocking growth. But so far, many…

Latest stories

Building a customer-centric service model for IT services and tech firms
Article | 4 min read

Building a customer-centric service model for IT services and tech firms

When done right, technology can help companies create great customer experiences. This is why 82% of…

How can technology help provide better customer care?
Article | 4 min read

How can technology help provide better customer care?

Customer care is a key part of any business, whatever ‘customer’ means to you. And increasingly…

How to invest in the right CX technology for the future of your business
Article | 6 min read

How to invest in the right CX technology for the future of your business

Achieving business success has always been a balancing act. On one hand, it’s about understanding how…

Using technology to deliver best-in class service when it counts
| 3 min read

Using technology to deliver best-in class service when it counts

The effects of COVID-19 for customer support teams have been far reaching. For service agents in…

Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools
Article | 1 min read

Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools

Your IT team deserves to work with the most effective tools and platforms when it comes…

Building real relationships through technology
Article | 7 min read

Building real relationships through technology

BombBomb uses video—and Zendesk Support, Guide, and Chat—to rekindle a sense of human connection with its customers