As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Set them up for success by putting the right processes in place.
Data shows that, for global businesses, providing support in multiple languages is well worth the effort.
Customer support jobs are most rewarding when agents come through with the right help at the right time.
The healthiest knowledge bases are constantly iterated and improved upon over time, which we know only happens if agents and team members are empowered to contribute to and maintain the content
The applications and benefits of customer self-service are vast, touching everything from global support to brand awareness.
With customers using self-service more than any other support channel, smart companies know creating a great self-service experience is a critical strategy to boost customer satisfaction, reduce
You know that self-service helps scale support operations, and that self-assist user portals keep customers happy, too.
The first prospective customer I spoke to after starting at Lessonly was a call center leader.