Knowledge management
Customer self-service: a guide to helping your customers help themselves
What is customer self-service and how can you create an excellent self-service experience? This guide will give you the answers you need.
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The 8 best FAQ page examples (and how to make your own)
An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well known brands.
In an uncertain world, knowledge is power
Find out how knowledge-management software can help you keep your customers informed even as the world keeps changing.
6 ways to supercharge your knowledge-based help centre
The last three months have seen self-service searches spike across almost all major European countries: Spain,…
Help centre or help desk? How to differentiate between these powerful self-service tools
According to knowledge base, collects content from your website and offers it as a self-service tool…
Knowledge base article templates that work
The key is to find the right mix of knowledge base article templates for your customer-audience
Content management v. knowledge management
The real differences between content management and knowledge management – spoiler alert – scaling businesses need both
The knowledge management system in practice
A knowledge management system helps people find, contribute to or benefit from a company's institutional knowledge.
Five of the best knowledge management examples
Here are our favourite knowledge management examples and perhaps the kind of knowledge base that your company will want to develop