Best Practices
How to start a virtual call centre that provides excellent customer service
Learn the best way to set up and manage a remote customer service team.
Latest stories
Retail reopening – the importance of an omnichannel service approach
As Europe begins to work through a phased scheme to ease lockdown restrictions, retailers are slowly…
Guide Insights to Explore: A change management guide
The role your data plays has probably evolved since your business has grown, which means now…
Article 3 steps to improving customer satisfaction this Black Friday
Despite the Black Friday phenomenon being just a few years old this side of the pond,…
Article Mastering change management
See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company
Article Zola marries passion for support with modern tools
Zola is reinventing the wedding planning and registry experience.
Article How Freshly provides seamless, time-sensitive support
As one of the fastest-growing prepared-meal companies, the most important part of our business is accurately shipping fresh, nutritious meals to customers every week
Article Fullscript’s prescription for omnichannel customer success
Fullscript provides a single, easy route to better health.
Article How Strava cracked mobile support and engagement
Strava creates fiercely loyal customers using a single, cross-device communication flow. Here's how they do it.