Best Practices
Top ways to drive collaboration between support and development teams
Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.
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How to start a virtual call centre that provides excellent customer service
Learn the best way to set up and manage a remote customer service team.

Retail reopening – the importance of an omnichannel service approach
As Europe begins to work through a phased scheme to ease lockdown restrictions, retailers are slowly…

Insights to Explore: A change management guide
The role your data plays has probably evolved since your business has grown, which means now…

3 steps to improving customer satisfaction this Black Friday
Despite the Black Friday phenomenon being just a few years old this side of the pond,…

Mastering change management
See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company

Zola marries passion for support with modern tools
Zola is reinventing the wedding planning and registry experience.

How Freshly provides seamless, time-sensitive support
As one of the fastest-growing prepared-meal companies, the most important part of our business is accurately shipping fresh, nutritious meals to customers every week

Fullscript’s prescription for omnichannel customer success
Fullscript provides a single, easy route to better health.