Best Practices

Article

How to start a virtual call centre that provides excellent customer service

Learn the best way to set up and manage a remote customer service team.

Latest stories

Retail reopening – the importance of an omnichannel service approach

Retail reopening – the importance of an omnichannel service approach

As Europe begins to work through a phased scheme to ease lockdown restrictions, retailers are slowly…

Insights to Explore: A change management guide Guide

Insights to Explore: A change management guide

The role your data plays has probably evolved since your business has grown, which means now…

3 steps to improving customer satisfaction this Black Friday Article

3 steps to improving customer satisfaction this Black Friday

Despite the Black Friday phenomenon being just a few years old this side of the pond,…

Mastering change management Article

Mastering change management

See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company

Zola marries passion for support with modern tools Article

Zola marries passion for support with modern tools

Zola is reinventing the wedding planning and registry experience.

How Freshly provides seamless, time-sensitive support Article

How Freshly provides seamless, time-sensitive support

As one of the fastest-growing prepared-meal companies, the most important part of our business is accurately shipping fresh, nutritious meals to customers every week

Fullscript’s prescription for omnichannel customer success Article

Fullscript’s prescription for omnichannel customer success

Fullscript provides a single, easy route to better health.

How Strava cracked mobile support and engagement Article

How Strava cracked mobile support and engagement

Strava creates fiercely loyal customers using a single, cross-device communication flow. Here's how they do it.