Best practices
Capgemini and Zendesk: Making personalised customer experience a reality
(Zendesk partner guest article originally published on Capgemini Insights) Capgemini’s Intelligent Customer Interactions solution leverages Zendesk…
Latest stories
Video
3 min read
WATCH NOW: How Spektrix continues to deliver client success while rapidly scaling in a remote world
While a number of big-name companies are attempting to drive remote workforces back to the office,…
Video
2 min read
WATCH NOW: How to balance digital automation with personal connection, with Zendesk + XTRAFIT
“Behind the AI there is always a customer who is a person,” is a statement all…
Video
4 min read
WATCH NOW: How to keep customers satisfied during periods of hypergrowth
While hypergrowth may be a problem every entrepreneur dreams of, keeping customers satisfied while a new…
Article
3 min read
WATCH NOW: How to scale customer support in the AI era with HyperJar
In a fast-paced world where technology is driving constant change, customer service departments must “really focus…
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
1 min read
AI in customer service quality assurance: A complete guide
AI in quality assurance can evaluate 100 percent of customer interactions, identify problematic cases and uncover training opportunities to elevate your CX.
Article
8 min read
Workforce optimisation: The ultimate guide for 2025
Workforce optimisation makes processes more efficient and employees more productive – and gives more flexibility to your bottom line. Learn more about it below.
Article
Over 150 catchy sales slogan examples and taglines to boost sales
Memorable sales slogans and taglines help hook customers. Learn what makes a great one and how to harness its power to accelerate sales with these 150+ examples.
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