Best practices
Future of fashion: stitching convenience with sustainability
To keep pace with customer expectations, the fashion industry is slowly but surely making its move towards sustainable practices. Read how weaving a focus on CX might just be the key to gaining customer trust.
Latest stories
Community tip: how to set a reminder on a ticket
It’s great to be able to put a ticket on hold but I’m sure you’ve suffered…
Christmas is coming. How retailers can be merry this season.
Discover how retailers can deliver a memorable yet affordable shopping experience during this holiday season in a climate where inflation is soaring and consumer confidence is at its lowest.
Top ways to drive collaboration between support and development teams
Collaboration between CSAs and developers can be difficult at best – and a blocker at worst – which can have disastrous impacts on customer support success metrics. But there's a better way.
How to start a virtual call centre that provides excellent customer service
Learn the best way to set up and manage a remote customer service team.
Retail reopening - the importance of an omnichannel service approach
As Europe begins to work through a phased scheme to ease lockdown restrictions, retailers are slowly…
Insights to Explore: A change management guide
The role your data plays has probably evolved since your business has grown, which means now…
3 steps to improving customer satisfaction this Black Friday
Despite the Black Friday phenomenon being just a few years old this side of the pond,…
Mastering change management
See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company