Sales success
The 5 communication styles customer service agents need to know
As a customer service agent, having great customer service communication means everything.
Latest stories
Customer self-service support: why companies need it and how to do it right
To offer superior support, customer service teams need their systems, tools, processes – and most of all – people to work in harmony.
Full-funnel tracking approach for quality lead generation
Keeping track of the sales funnel is an essential part of any sales and marketing strategy.
The top 7 sales methodologies and how to choose the right one for your business
“It’s not about having the right opportunities,” author and sales professional Mark Hunter asserts. “It’s about handling the opportunities right.
SaaS sales 101: a beginner’s guide to selling
The global software as a service (SaaS) market totalled £113 billion in 2020 — more than double what it was in 2015 and nearly 12 times its 2010 size.
2020 state of SMB sales
In this white paper, we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology in small and medium-sized companies
Fast-track lead generation with Sell + Reach
Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate
Customer loyalty: why it matters and how to build it
When it comes to customer loyalty, some brands seem to have a complete hold on their customer base.
The ultimate guide to creating a customer-centric business
Lots of brands claim they’re customer-centric and always putting their customers first. But is that really true?