We spoke with Zoom’s head of support and our own experts about the benefits of using Zoom’s video app in Zendesk, along with additional agents benefits when using video for remote support
When code breaks down inside a product, the result is a telephone ringing or the quiet ping of a new email notification at that company’s support center.
Fullscript provides a single, easy route to better health.
Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide.
It’s not often that you will see public dates for new features or products. Why is that?
The Patient-Centered Outcomes Research Institute (PCORI) adopted Zendesk Support for its IT department and then rolled out the product to the entire organization
Answer Bot handles all support tickets received through Dollar Shave Club’s online contact form.
Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base and encourage more volume while maintaining its team of trainers and support advocates
Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk.