Interviews

Article

Zoom + Zendesk: the benefits of video for remote support

We spoke with Zoom’s head of support and our own experts about the benefits of using Zoom’s video app in Zendesk, along with additional agents benefits when using video for remote support

Latest stories

Be the type of tech support team you want to interact with Article

Be the type of tech support team you want to interact with

When code breaks down inside a product, the result is a telephone ringing or the quiet ping of a new email notification at that company’s support center.

Fullscript’s prescription for omnichannel customer success Article

Fullscript’s prescription for omnichannel customer success

Fullscript provides a single, easy route to better health.

Building customer loyalty with great support Article

Building customer loyalty with great support

Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide.

Product launches and the virtue of being vague Article

Product launches and the virtue of being vague

It’s not often that you will see public dates for new features or products. Why is that?

In service of patient-centered research Article

In service of patient-centered research

The Patient-Centered Outcomes Research Institute (PCORI) adopted Zendesk Support for its IT department and then rolled out the product to the entire organization

Shaving down ticket volume with Answer Bot Article

Shaving down ticket volume with Answer Bot

Answer Bot handles all support tickets received through Dollar Shave Club’s online contact form.

Mortgage Coach’s fast, easy support with Zendesk Chat Article

Mortgage Coach’s fast, easy support with Zendesk Chat

Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base and encourage more volume while maintaining its team of trainers and support advocates

Why firsthand product experience is the best teacher Article

Why firsthand product experience is the best teacher

Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk.