Technology
How software and cloud services companies can scale CX with self-service and intelligent triage
See how top performers in the software and cloud services industry are using self-service and intelligent routing to scale their CX without sacrificing profitability.
Latest stories
Zendesk for Software & Cloud Services
Transform your CX and accelerate customer retention using our free guide.
Article | 5 min read
Addressing customer experience from the CIO perspective
For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…
Article | 7 min read
Through the CIO lens: 5 important CX trends for 2020
Discover more CX trends that we're seeing in 2020 and find out how CIOs are in a unique position to drive their organisations towards customer centricity.