Omnichannel guides
Agile customer service
Being flexible and acting fast — these two traits have become the focus of companies across…
Latest stories
Article Agile omnichannel strategies for the post-pandemic era
What already emerged as a trend in the communication between companies and customers in 2020 has…
Article How businesses can benefit from omnichannel personalisation
It’s not surprising that most of us switched to online shopping when physical stores shut down…
Article What omni-channel really means
Many companies today boast about providing 'omni-channel' experiences, but what they usually mean is simply 'multi-channel'. Let's take it a step further.
Article Gartner’s 5 key emerging technologies and their impact on customer experience
At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…
Article Expanding omnichannel support with WhatsApp
Customers expect to connect with companies in the channels that are important to them. For many people that channel is WhatsApp.
Article 3 steps to improving customer satisfaction this Black Friday
Despite the Black Friday phenomenon being just a few years old this side of the pond,…
Article The how-to guide to omnichannel support
An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations.
Article Why omnichannel support is no fairytale
Omnichannel may feel like a trend or the tech topic of the day, but make no mistake: it is a must-have for any scaling support operation.