Omnichannel guides
What is conversational business?
Support, sales and marketing benefit from messaging strategies that boost customer satisfaction, retention and engagement
Latest stories
Article What omni-channel really means
Many companies today boast about providing 'omni-channel' experiences, but what they usually mean is simply 'multi-channel'. Let's take it a step further.
Article Gartner’s 5 key emerging technologies and their impact on customer experience
At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…
Article Expanding omnichannel support with WhatsApp
Customers expect to connect with companies in the channels that are important to them. For many people that channel is WhatsApp.
Article 3 steps to improving customer satisfaction this Black Friday
Despite the Black Friday phenomenon being just a few years old this side of the pond,…
Article The how-to guide to omnichannel support
An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations.
Article Why omnichannel support is no fairytale
Omnichannel may feel like a trend or the tech topic of the day, but make no mistake: it is a must-have for any scaling support operation.
Article Personalise your interactions: The customer context tools you need
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.
Your guide to omnichannel support
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