Many companies today boast about providing 'omni-channel' experiences, but what they usually mean is simply 'multi-channel'. Let's take it a step further.
At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…
Customers expect to connect with companies in the channels that are important to them. For many people that channel is WhatsApp.
Despite the Black Friday phenomenon being just a few years old this side of the pond,…
An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations.
Omnichannel may feel like a trend or the tech topic of the day, but make no mistake: it is a must-have for any scaling support operation.
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.