Omnichannel guides
Article
The how-to guide to omnichannel support
An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations.
Latest stories
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Omnichannel support made easy with Zendesk
There's no "one size fits all" when it comes to omnichannel success.

The ROI case for omnichannel support
Offering support across multiple channels is becoming more popular than ever as companies seek new ways to improve customer experience.
Article
Your guide to omnichannel support
Your door is always open, regardless of your business or support hours.

4 Crucial Trends for the 2018 Holiday Retail Season
In this post-Christmas moment, retailers are assessing the just-concluded season and starting to plan for the next one.