Financial Services/ Fintech

Why crypto's future rests on CX

Since Bitcoin’s release in 2009, cryptocurrencies (cryptos) have been grabbing the headlines. In the last few…

Latest stories

Article
3 min read

How Zendesk supports EU financial institutions on their DORA compliance journey

The Digital Operational Resilience Act (DORA) is a transformative regulation designed to strengthen the digital resilience…

Zendesk Zendesk customers

Article
3 min read

WATCH NOW: How to scale customer support in the AI era with HyperJar

In a fast-paced world where technology is driving constant change, customer service departments must “really focus…

AI and automation Best practices

Article
4 min read

Cybersecurity in financial services: Keeping data safe in the cloud has never been more urgent

With more financial organisations investing in cloud-based customer service solutions, protecting customer data has become a vital component of security and a key concern for the C-suite in 2026 as many financial services leaders ramp up their investment in customer service.

Article
4 min read

Why CX is a key differentiator in the rise of embedded finance

Embedded finance has become a hot topic in the last few years, offering new revenue streams…

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.

Article
9 min read

5 digital banking customer experience trends to consider for 2026

Banks that consistently optimise the customer experience grow faster. Here are trends and best practices to help guide your CX strategy – and drive customer relationships that last.

Agent tips Customer satisfaction