Financial Services/ Fintech
Why crypto's future rests on CX
Since Bitcoin’s release in 2009, cryptocurrencies (cryptos) have been grabbing the headlines. In the last few…
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Cybersecurity in financial services: Keeping data safe in the cloud has never been more urgent
With more financial organisations investing in cloud-based customer service solutions, protecting customer data has become a vital component of security and a key concern for the C-suite in 2023 as many financial services leaders ramp up their investment in customer service.
Why CX is a key differentiator in the rise of embedded finance
Embedded finance has become a hot topic in the last few years, offering new revenue streams…
5 digital banking customer experience trends to consider for 2023
Banks that consistently optimise the customer experience grow faster. Here are trends and best practices to help guide your CX strategy – and drive customer relationships that last.
Why great CX is the doorway to success with open banking for financial services firms
Open banking allows non-banking organisations to offer financial services to customers via application programming interfaces (APIs).…
Unlocking the power of conversational AI in banking and finance
Bank branches used to be commonplace on most high streets across Europe. Now, they’re becoming increasingly…
Digital lending leads the way
Since smartphones were first introduced in the early 2000s, digital platforms have dramatically changed the way…
How insurance firms can go for growth in changing times
There are three key trends that are currently shaping the way we look at insurance. First,…
How retail banks can create opportunities – when they find their voice
Having to live very differently over the past couple of years has turbo-charged our collective transition…