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Repeat Customer: behind the scenes of great #CX Article

Repeat Customer: behind the scenes of great #CX

When things go wrong in customer service for a major brand, a lot of people pile on—dissecting what happened and publicly shaming the company for their missteps

Execs need to be the kind of leaders people want to follow Article

Execs need to be the kind of leaders people want to follow

Sometimes you don’t know how good you have it until you’ve experienced something else.

Enterprise software doesn’t have to be boring Article

Enterprise software doesn’t have to be boring

Zendesk has grown from 3 friends who wanted to make customer support simple to 2,000 employees around the globe all carrying out that same vision.

Zendesk and EU Data Protection Article

Zendesk and EU Data Protection

The GDPR countdown continues as we march towards May 25, 2018 when the GDPR becomes effective.

Businesses are made up of people Article

Businesses are made up of people

Zendesk lesson #3: Businesses are made of people, and those people have relationships and ties to the communities they live in.

Selling enterprise business software can be exciting. Really. Article

Selling enterprise business software can be exciting. Really.

Zendesk lesson #5: Selling enterprise business software doesn’t have to be boring.

Updates to Zendesk’s Terms and Policies Article

Updates to Zendesk’s Terms and Policies

What begins with a “Z” and just updated its Master Subscription Agreement and Privacy Policy?

Relate Live: Transform your team, tech, and CX Article

Relate Live: Transform your team, tech, and CX

This October, Zendesk’s global conference, Relate Live, is heading to New York City.