Well, it’s finally here.

When things go wrong in customer service for a major brand, a lot of people pile on—dissecting what happened and publicly shaming the company for their missteps

Sometimes you don’t know how good you have it until you’ve experienced something else.

Zendesk has grown from 3 friends who wanted to make customer support simple to 2,000 employees around the globe all carrying out that same vision.

The GDPR countdown continues as we march towards May 25, 2018 when the GDPR becomes effective.

Zendesk lesson #3: Businesses are made of people, and those people have relationships and ties to the communities they live in.

Zendesk lesson #5: Selling enterprise business software doesn’t have to be boring.

What begins with a “Z” and just updated its Master Subscription Agreement and Privacy Policy?

This October, Zendesk’s global conference, Relate Live, is heading to New York City.

With Textback, the new feature of Talk, you can now add an option to your IVR, or phone tree.

BetterCloud recently released findings from their annual survey “The State of the SaaS-Powered Workplace” in which over 1,800 IT executives were surveyed about the adoption of and challenges with