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News

Staying GDPR compliant with Zendesk

May 23, 2018
News Zendesk

Well, it’s finally here.

Repeat Customer: behind the scenes of great #CX

May 11, 2018
Customer experience News Zendesk

When things go wrong in customer service for a major brand, a lot of people pile on—dissecting what happened and publicly shaming the company for their missteps

Execs need to be the kind of leaders people want to follow

December 5, 2017
Agent experience News

Sometimes you don’t know how good you have it until you’ve experienced something else.

Enterprise software doesn’t have to be boring

November 30, 2017
News

Zendesk has grown from 3 friends who wanted to make customer support simple to 2,000 employees around the globe all carrying out that same vision.

Zendesk and EU Data Protection

November 27, 2017
News

The GDPR countdown continues as we march towards May 25, 2018 when the GDPR becomes effective.

Businesses are made up of people

November 16, 2017
Agent experience News

Zendesk lesson #3: Businesses are made of people, and those people have relationships and ties to the communities they live in.

Selling enterprise business software can be exciting. Really.

November 16, 2017
Agent experience News

Zendesk lesson #5: Selling enterprise business software doesn’t have to be boring.

Updates to Zendesk’s Terms and Policies

November 1, 2017
News

What begins with a “Z” and just updated its Master Subscription Agreement and Privacy Policy?

Relate Live: Transform your team, tech, and CX

September 25, 2017
Best Practices Customer experience Customer service leadership News

This October, Zendesk’s global conference, Relate Live, is heading to New York City.

Introducing Textback, born in our hackathon

August 29, 2017
News Product Announcements Talk Zendesk Products

With Textback, the new feature of Talk, you can now add an option to your IVR, or phone tree.

The wild west days of SaaS are coming to an end

May 18, 2017
News

BetterCloud recently released findings from their annual survey “The State of the SaaS-Powered Workplace” in which over 1,800 IT executives were surveyed about the adoption of and challenges with

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