Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…
To help sales teams make personalised lead outreach more efficient, we are launching new sales engagement automation tools for Zendesk Sell.
Discover more CX trends that we're seeing in 2020 and find out how CIOs are in a unique position to drive their organisations towards customer centricity.
A help desk is an often-overlooked cornerstone of the best customer-service experience, whether internal or external. Here's how it can benefit your business.
The real differences between content management and knowledge management – spoiler alert – scaling businesses need both
Improving your self-service content can help you decrease ticket volumes in times of crisis and beyond. Follow these steps to identify effective changes.
These internal help desk management tips can help set up harmonious employee and user expectations round help desk response times.
Customer requests are increasingly prone to volatility, putting pressure on support teams as ticket volume fluctuates during the COVID-19 outbreak