Millennials and Zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer experience expectations and preferences.
After over a year living with Covid-19, this milestone sees us looking for signs of hope…
Discover the types of customer service that your company can offer to customers, to provide them with a good service and ensure customer satisfaction.
It’s been recorded that 2020 was the worst year for many economies around the globe. Europe’s…
Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.
Find out what the main types of customer service are and discover different techniques, approach styles, and what's new in this field.
Customer support: Why is it an essential service for the relationship between the user and the company?
What is customer support and how does it work? The benefits of a service designed to bring customers and companies closer together.
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Step by step on how to provide customer service training to your employees! How to engage and what are the main topics in the field.