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Agile retailers reimagine customer service

Inditex, the world’s biggest fashion group and owner of Zara, has announced in 2020 it will…

A quick guide to enterprise sales (+ 4 tips to supercharge your strategy)

Get ready to take your enterprise sales to the next level.

Making hybrid working work for your team

To say the concept of hybrid working is on everyone’s mind, would be an understatement. Over…

• Employee experience

Why an AI chatbot should be the gatekeeper to your customer service

The best way for your brand to manage and prioritise customer requests is to provide a single entry point to your customer service channels. Learn how

How to talk to your team about improving your CX

Customer experience is everything. And by everything, we mean that CX is every single feeling a…

• Customer experience

What is knowledge management?

Knowledge management (KM) is the process of storing, processing, and sharing organisational knowledge; that is, the…

How to use data to make your customer relationship management more effective 

If your business has any contact with customers, then you have a wealth of data at…

CX Maturity: How does your organisation stack up?

If you’re a CX professional, you’ve probably heard it said that the majority of today’s companies…

• Customer experience