Skip to main content

Article


Tech for good: How AI is empowering survivors of domestic violence

The fear of speaking out and asking for help is immense, and real, especially for the…

Latest stories

Article
4 min read

The role of artificial intelligence in enhancing the festive season shopping experience in the UK

It’s no secret that the festive holidays are one of the busiest times for most retailers…

Article
4 min read

The end of the survey era (as we know it) is nigh

Long gone are the days when customer service was just a department and customer experience (CX)…

Article
2 min read

Why women in leadership communities matter, now more than ever

When it comes to gender equality, we still have miles to go. The pandemic, which saw…

Article
5 min read

What are Zendesk tags?

At Zendesk, we’re all about making your life simpler and better. It’s why our software is…

Article
6 min read

Can Zendesk be used as a CRM?

Choosing the right software can be a nightmare. With so many acronyms, options, and features, making…

Article
5 min read

Improve Net Promoter Score with customer service software

The world is more unpredictable than ever before. Responding to constant economic, social, environmental, and political…

Article
7 min read

Customer service reports every business needs

Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer…

Subscribe to the blog

The best source of information for customer service, sales tips, guides and industry best practice. Join us.