Retail

Retail reopening – the importance of an omnichannel service approach

As Europe begins to work through a phased scheme to ease lockdown restrictions, retailers are slowly…

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Proven tips for retailers to make the most of this holiday shopping season Article

Proven tips for retailers to make the most of this holiday shopping season

We spoke with a few ecommerce agencies to get their advice and quick tips on how merchants can be successful during this shopping frenzy.

Holiday retail and the omnichannel customer experience Article

Holiday retail and the omnichannel customer experience

For much of the world, the holiday season starts in the fall and ends with a few New Year’s resolutions in early January.

Providing a great customer experience during the holiday rush Article

Providing a great customer experience during the holiday rush

To help keep the annual holiday rush manageable, we’ve compiled a list of tips that’ll help your team deflect more tickets and keep CSAT scores high