Retail
Sustainable shopping: Why retailers must go all in on green
According to researchers from the National Retail Federation, half of all shoppers will pay extra for…
Latest stories
Top 5 CX challenges retailers are facing during the cost-of-living crisis
Many European retailers are investing in AI as a leading technology to make their customer service…
Article | 5 min read
3 consumer trends shaping grocery retail in 2023
Grocery lives in a world of retail unlike any other–there’s no getting away from the fact…
Article | 5 min read
3 ways AI integrations are shaping the future of retail
Companies that provide a more compelling retail experience enjoy up to 7 per cent higher sales…
Article | 5 min read
Why retailers need an endless aisle solution
Today’s shoppers insist on immediacy. They use their phones to get anything they want instantly, from…
5 strategies to ensure returns don't turn into a nightmare before Christmas
As peak shopping season fast approaches, how can retailers brace themselves for the returns avalanche and ensure it doesn’t impact their bottom line and customer service?
Article | 5 min read
3 post purchase strategies to improve retailers’ customer experience
Have you ever made a late night purchase online, only to realise you have put in…