Retail

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Grocery shopping 2.0: The rise of quick commerce and the challenges for CX

During the past couple of years as we found ourselves homebound due to various Covid lockdowns…

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Get behind these 5 eCommerce trends in 2022 Article

Get behind these 5 eCommerce trends in 2022

As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer…

How innovative digital strategies are helping luxury brands take high-end service online Article

How innovative digital strategies are helping luxury brands take high-end service online

We are all living in a time of profound change, but the Covid-19 pandemic has hit…

Agile retailers reimagine customer service Article

Agile retailers reimagine customer service

Inditex, the world’s biggest fashion group and owner of Zara, has announced in 2020 it will…

What retailers are missing in the digital transformation Article

What retailers are missing in the digital transformation

Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change.

Finding the recipe for the new, connected retail experience Article

Finding the recipe for the new, connected retail experience

To say that 2020 was a challenging year for retail is somewhat of an understatement. But…

How can European ecommerce businesses thrive in post-pandemic times? Article

How can European ecommerce businesses thrive in post-pandemic times?

The meteor strike that was COVID-19 at the start of 2020 sent shockwaves across the retail…

How businesses can benefit from omnichannel personalisation Article

How businesses can benefit from omnichannel personalisation

It’s not surprising that most of us switched to online shopping when physical stores shut down…

Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world Article

Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world

It’s been recorded that 2020 was the worst year for many economies around the globe. Europe’s…