Retail
Grocery shopping 2.0: The rise of quick commerce and the challenges for CX
During the past couple of years as we found ourselves homebound due to various Covid lockdowns…
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Get behind these 5 eCommerce trends in 2022
As online shopping enters a period of hyper-growth and competition for consumers intensifies, getting the customer…

How innovative digital strategies are helping luxury brands take high-end service online
We are all living in a time of profound change, but the Covid-19 pandemic has hit…

Agile retailers reimagine customer service
Inditex, the world’s biggest fashion group and owner of Zara, has announced in 2020 it will…

What retailers are missing in the digital transformation
Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change.

Finding the recipe for the new, connected retail experience
To say that 2020 was a challenging year for retail is somewhat of an understatement. But…

How can European ecommerce businesses thrive in post-pandemic times?
The meteor strike that was COVID-19 at the start of 2020 sent shockwaves across the retail…

How businesses can benefit from omnichannel personalisation
It’s not surprising that most of us switched to online shopping when physical stores shut down…

Shifting consumer sentiment pushes shoppers towards digital in a post-Covid world
It’s been recorded that 2020 was the worst year for many economies around the globe. Europe’s…