Customer support technology
Unlocking the power of conversational AI in banking and finance
Bank branches used to be commonplace on most high streets across Europe. Now, they’re becoming increasingly…
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Building a customer-centric service model for IT services and tech firms
When done right, technology can help companies create great customer experiences. This is why 82% of…
How innovative digital strategies are helping luxury brands take high-end service online
We are all living in a time of profound change, but the Covid-19 pandemic has hit…
Towards a digital-first world? The reset of the economy in Europe
After over a year living with Covid-19, this milestone sees us looking for signs of a…
How four companies deliver exceptional customer experience at scale
Delivering exceptional customer experience at scale can be a challenge, but with the right tools and…
Using AI for better self-service
Business-related AI holds abundant promise, and is changing how we work, travel, and communicate.
Omnichannel support made easy with Zendesk
There's no "one size fits all" when it comes to omnichannel success.
Chatbots and the future of real-time communication
Companies are using chatbots to scale more and more.
A Zendesk cheat sheet for picking your support solution
Choosing the right support solution for your organisation is no easy task.