Technology

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Building a customer-centric service model for IT services and tech firms

When done right, technology can help companies create great customer experiences. This is why 82% of…

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How innovative digital strategies are helping luxury brands take high-end service online Article

How innovative digital strategies are helping luxury brands take high-end service online

We are all living in a time of profound change, but the Covid-19 pandemic has hit…

Towards a digital-first world? The reset of the economy in Europe Article

Towards a digital-first world? The reset of the economy in Europe

After over a year living with Covid-19, this milestone sees us looking for signs of a…

How four companies deliver exceptional customer experience at scale Guide

How four companies deliver exceptional customer experience at scale

Delivering exceptional customer experience at scale can be a challenge, but with the right tools and…

Using AI for better self-service Guide

Using AI for better self-service

Business-related AI holds abundant promise, and is changing how we work, travel, and communicate.

Omnichannel support made easy with Zendesk Article

Omnichannel support made easy with Zendesk

There's no "one size fits all" when it comes to omnichannel success.

Chatbots and the future of real-time communication Ebook

Chatbots and the future of real-time communication

Companies are using chatbots to scale more and more.

Article

A Zendesk cheat sheet for picking your support solution

Choosing the right support solution for your organisation is no easy task.

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In good company: expand support beyond customer service

Supporting today’s customers requires an “all hands on deck” approach.