Technology

Guide

Using AI for better self-service

Business-related AI holds abundant promise, and is changing how we work, travel, and communicate.

Latest stories

Article

Omnichannel support made easy with Zendesk

There's no "one size fits all" when it comes to omnichannel success.

Chatbots and the future of real-time communication Ebook

Chatbots and the future of real-time communication

Companies are using chatbots to scale more and more.

Article

A Zendesk cheat sheet for picking your support solution

Choosing the right support solution for your organisation is no easy task.

Infographic

In good company: expand support beyond customer service

Supporting today’s customers requires an “all hands on deck” approach.

Article

2017 technology trends in customer support centers

A great customer experience helps to build long-term relationships with customers, yet many support organisations don’t have the tools to provide consistent support

Article

Forrester TEI Report Examines the ROI of Zendesk

Upgrades, upgrades, upgrades. Everyone is making them, so you ask yourself, "Should my business upgrade systems, too?