Help Centre
Using technology to deliver best-in class service when it counts
The effects of COVID-19 for customer support teams have been far reaching. For service agents in…
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Guide 6 ways to supercharge your knowledge-based help centre
The last three months have seen self-service searches spike across almost all major European countries: Spain,…
Help centre or help desk? How to differentiate between these powerful self-service tools
According to knowledge base, collects content from your website and offers it as a self-service tool…
Article How to: Deliver premium customer experiences with automation all around the globe
Consumers’ expectations have been rising in the past two decades and even more recently, as eCommerce…
Guide ‘Many to many’—providing richer, scalable customer support in the Zendesk Community
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience.
Article Keep it customer-centric: Self-service tips from Freshly
After enjoying considerable return on its knowledge base investment, Freshly continues leaning on self-service to support its growth
Article Introducing Guide Enterprise
With customers using self-service more than any other support channel, smart companies know creating a great self-service experience is a critical strategy to boost customer satisfaction, reduce
Article Content Cues: for agile and collaborative help content
Staying on top of knowledge management for help centers can be tricky, but it's a lot easier with help from artificial intelligence