Help Centre

Creating an FAQ page? Here's what you need to know.

Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.

Latest stories

The 8 best FAQ page examples (and how to make your own)
Article | 11 min read

The 8 best FAQ page examples (and how to make your own)

An FAQ page should be part of your team’s investment in customer self-service. Get inspired to create your own with these FAQ page examples from well known brands.

Using technology to deliver best-in class service when it counts
| 3 min read

Using technology to deliver best-in class service when it counts

The effects of COVID-19 for customer support teams have been far reaching. For service agents in…

6 ways to supercharge your knowledge-based help centre
Guides and ebooks | 1 min read

6 ways to supercharge your knowledge-based help centre

The last three months have seen self-service searches spike across almost all major European countries: Spain,…

| 1 min read

Help centre or help desk? How to differentiate between these powerful self-service tools

According to knowledge base, collects content from your website and offers it as a self-service tool…

How to: Deliver premium customer experiences with automation all around the globe
Article | 4 min read

How to: Deliver premium customer experiences with automation all around the globe

Consumers’ expectations have been rising in the past two decades and even more recently, as eCommerce…

Content Cues: for agile and collaborative help content
Article | 2 min read

Content Cues: for agile and collaborative help content

Staying on top of knowledge management for help centers can be tricky, but it's a lot easier with help from artificial intelligence