Tools

Article
6 min read

Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

Article
8 min read

Social media tools that can improve your customer service strategy

While you’re likely already using social media as part of your marketing strategy, you might not…

8 min read

Social media tools that can improve your customer service strategy

While you’re likely already using social media as part of your marketing strategy, you might not…

Article
3 min read

How can sales management tools benefit your customers? 

Sales management software is a great way to keep all of your customer data and customer…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
11 min read

11 support tools every customer service team should have

Customer experience management is about providing consistent service. Here's our expert advice on how to do that.

1 min read

Help centre or help desk? How to differentiate between these powerful self-service tools

According to knowledge base, collects content from your website and offers it as a self-service tool…

What is customer satisfaction? Definition and importance

Customer satisfaction measures how happy your customers are with your products or services. For many businesses, it's the key to success—and the reason some fail.