Customer loyalty


Quantifying the business impact of customer service

Customers demand more instantaneous, personalised attention, and companies are leveraging new technologies that go beyond traditional voice and email customer service channels to meet those demands

Latest stories


Cultivating customer loyalty by supporting choice making

Every customer likes to choose from a wide array of options, right? Well, maybe not.


Sharing identity to foster customer loyalty

Stronger customer relationships through shared values. Excellent service is a key to earning loyal customers.


The Multi-channel Customer Care Report

Customers simultaneously want the warmth of human communication and the speed and efficiency of automated service.