Client loyalty
How do you calculate your customer retention rate?
Customer loyalty comes by respecting and continuously exceeding customer expectations. According to a study published by…
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How to track and improve your customer loyalty
Businesses need loyal customers. But gaining and maintaining customer loyalty is hard work. Zendesk’s CX Trends…
How to craft a customer service philosophy that resonates
Providing exceptional customer service is paramount to building brand loyalty – it’s not enough to have just a great product or service.
The 5 communication styles customer service agents need to know
As a customer service agent, having great customer service communication means everything.
Customer self-service support: why companies need it and how to do it right
To offer superior support, customer service teams need their systems, tools, processes – and most of all – people to work in harmony.
Customer loyalty: why it matters and how to build it
When it comes to customer loyalty, some brands seem to have a complete hold on their customer base.
The ultimate guide to creating a customer-centric business
Lots of brands claim they’re customer-centric and always putting their customers first. But is that really true?
Why the right customer service voice matters
What is the right customer service voice, and is it really that important?