‘Many to many’—providing richer, scalable customer support in the Zendesk Community
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience.
The benefits of owning your support community
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO and more.
Zendesk welcomes Smooch, a platform for messaging
Welcome Smooch to the Zendesk family. We’re excited to see our customers develop messaging experiences that will exceed their own customers' expectations.
Customer experience is a team sport
As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport
Break free with Zendesk Sunshine
It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and flexible CRM platform.
Say hello to Zendesk Explore
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it
Providing automated self-service where customers (and agents) want it most
As customers trend towards becoming more self-sufficient, they are becoming more accustomed to interacting with AI-powered tools for the support they need.
Better together: Zendesk welcomes Base
Happy agents, happy customers, right?
Announcing the Zendesk and WhatsApp Integration
We’re excited to announce the launch of our integration with WhatsApp Business Solution.
Collaborate across your ecosystem with Side Conversations
Getting the right information to or from the right people in a large organization is easier said than done.
Differentiated customer experiences start with better cross-functional collaboration
Great customer service is the backbone of great customer relationships.
Introducing The Suite: Zendesk’s omnichannel solution
Zendesk 's newest customer service solution —The Suite.
Fill knowledge gaps with the Knowledge Capture app
A comprehensive knowledge base is an essential piece of the 21st-century support operation.
The data-driven path to building a great help centre
While companies may differ in how they approach their knowledge content, customers agree that self-service interactions can make or break the support experience
Introducing Guide Enterprise
With customers using self-service more than any other support channel, smart companies know creating a great self-service experience is a critical strategy to boost customer satisfaction, reduce
Introducing Content Cues for Zendesk Guide Enterprise
Empowering customers to help themselves is major part of a successful customer service organisation.
Introducing Guide Enterprise
With customers using self-service more than any other support channel, smart companies know creating a great self-service experience is a critical strategy to boost customer satisfaction, reduce support costs, and increase internal agent engagement
Figuring out “what happened?” with descriptive analytics
Not sure what to make of your customer service efforts?
Multiple products still need to add up to one great experience
As I approach my eighth year at Zendesk, I still recall the first time I visited a customer to watch a team of support agents work.
6 tips to hone your support superpowers
Solving customer problems is one way to feel like you have superpowers, or at least 6 different arms to lend a helping hand.
Understanding bot abilities—and limitations
Even as AI makes strides toward reading human emotions through facial expression and verbal sentiment analysis, they’re not programmed to feel human emotion.
Did somebody say… new integrations?
Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017
4 industry leaders on how they use the Knowledge Capture app
We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re utilizing Zendesk Guide and the Knowledge Capture app.