Zendesk Products
5 ways omnichannel routing helps you manage operations effectively
Customers are engaging more with service teams—volume is up 14 percent over 2021, according to our…
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Zendesk Dashboards make data work for you
A data-driven approach to decision-making helps businesses make the right decisions. But understanding your data can…
Insights to Explore: A change management guide
The role your data plays has probably evolved since your business has grown, which means now…
The benefits of owning your support community
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO and more.
Customer experience is a team sport
As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport
Say hello to Zendesk Explore
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it
Providing automated self-service where customers (and agents) want it most
As customers trend towards becoming more self-sufficient, they are becoming more accustomed to interacting with AI-powered tools for the support they need.
Announcing the Zendesk and WhatsApp Integration
We’re excited to announce the launch of our integration with WhatsApp Business Solution.
Collaborate across your ecosystem with Side Conversations
Getting the right information to or from the right people in a large organization is easier said than done.