An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience.
The many benefits to hosting a support community include better knowledge sharing, fostering productive conversations, enabling product experts, moderating conversations, SEO and more.
As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport
Providing quality, flexible self-service has become a vital part of what Zendesk does.
Shopping, paying bills, looking for information, getting advice, answering questions: if you do almost anything online these days, you’ve probably encountered—and maybe used—live chat to communicate with a company
It’s time break free from legacy CRM systems. Welcome to Zendesk Sunshine, our new open and flexible CRM platform.
With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it
As customers trend towards becoming more self-sufficient, they are becoming more accustomed to interacting with AI-powered tools for the support they need.