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The 5 communication styles customer service agents need to know

As a customer service agent, having great customer service communication means everything.

Latest stories

Customer self-service support: why companies need it and how to do it right
Article | 7 min read

Customer self-service support: why companies need it and how to do it right

To offer superior support, customer service teams need their systems, tools, processes – and most of all – people to work in harmony.

Customer loyalty: why it matters and how to build it
Article | 12 min read

Customer loyalty: why it matters and how to build it

When it comes to customer loyalty, some brands seem to have a complete hold on their customer base.

The ultimate guide to creating a customer-centric business
Article | 22 min read

The ultimate guide to creating a customer-centric business

Lots of brands claim they’re customer-centric and always putting their customers first. But is that really true?

Why the right customer service voice matters
Article | 6 min read

Why the right customer service voice matters

What is the right customer service voice, and is it really that important?