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The 5 communication styles customer service agents need to know
As a customer service agent, having great customer service communication means everything.
Latest stories
Article | 7 min read
Customer self-service support: why companies need it and how to do it right
To offer superior support, customer service teams need their systems, tools, processes – and most of all – people to work in harmony.
Article | 12 min read
Customer loyalty: why it matters and how to build it
When it comes to customer loyalty, some brands seem to have a complete hold on their customer base.
Article | 22 min read
The ultimate guide to creating a customer-centric business
Lots of brands claim they’re customer-centric and always putting their customers first. But is that really true?
Article | 6 min read
Why the right customer service voice matters
What is the right customer service voice, and is it really that important?