Community forum
The 5 communication styles customer service agents need to know
As a customer service agent, having great customer service communication means everything.
Latest stories
Article
7 min read
Customer self-service support: why companies need it and how to do it right
To offer superior support, customer service teams need their systems, tools, processes – and most of all – people to work in harmony.
Article
12 min read
Customer loyalty: why it matters and how to build it
When it comes to customer loyalty, some brands seem to have a complete hold on their customer base.
Article
22 min read
The ultimate guide to creating a customer-centric business
Lots of brands claim they’re customer-centric and always putting their customers first. But is that really true?
Women in Leadership
At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.
Article
6 min read
Why the right customer service voice matters
What is the right customer service voice, and is it really that important?
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.