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State of Manufacturing CX 2023

Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.

IndustriesManufacturingResearch and trends

Latest stories

Ebook
1 min read

Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line

It’s no surprise that consumers across the world have higher expectations when it comes to customer…

IndustriesManufacturing

Article
5 min read

Why manufacturers must shift gears from product to CX, powered by AI

Times are changing. According to research, sixty six per cent of manufacturers are planning to launch…

AI and automationIndustriesManufacturingTopics

Infographic

Top trends to watch in Healthcare CX

See how leading healthcare companies are transforming their technology to deliver modern, secure experiences across many different stakeholder groups.

HealthcareIndustries

How to use AI to reduce service costs in manufacturing

Cutting costs without sacrificing quality can be a challenge. Find out how to power up your manufacturing CX with AI.

Industries

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
3 min read

From the Customer’s lens: Order to cash - the Issue of integration in manufacturing

Many of the largest manufacturers have grown through acquisition, and this means bringing together so many…

IndustriesManufacturing

Article
4 min read

The Fourth Industrial Revolution: How automation and AI will impact manufacturing

A digital revolution in manufacturing is underway. For manufacturers that embrace these new technologies, the opportunities are vast.

IndustriesManufacturing

5 min read

How CX helps healthcare SMBs earn healthy bottom lines

Smaller healthcare companies stand to grow strong on a foundation of great customer experience.

HealthcareIndustries

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