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Employee experience


How can customer service training help during an economic downturn ?

With 74 per cent of business leaders saying that customer service has become even more important…

Latest stories

Article
6 min read

Why tech leaders must focus on both the customer and employee experience

Zendesk CIO and SVP of Operations, Colleen Berube, sheds light on how the employee and customer experience are inextricably linked.

Article
4 min read

Revealed: The simple secret to boosting SME productivity

Many of us start the new year with good intentions, but halfway through January, you may…

Article
4 min read

Customer service agents finally get the recognition they deserve

It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.

Article
5 min read

Live or virtual: The future of B2B events?

While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
4 min read

It’s time to swap the Great Resignation for the Great Retention

As well as changing how we work, the pandemic has radically altered employee expectations of who…

Article
11 min read

What is employee experience? Guide for the future of work

Get up to speed on employee experience best practices for the future of work.

Article
4 min read

How to help remote agents avoid burnout

Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.

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