Will your support team work from a central location or virtually?
If you find yourself in the position of needing to expand your support team, one important factor will be whether you want your agents to work from a central location or a dispersed workforce
Take a customer-facing approach to your internal knowledge base
Self-service portals save agents and customers valuable time; more and more companies find that an internal knowledge base helps accomplish the same thing for employees. Here’s how to optimise a knowledge base for internal use.
Feedback is a gift—take it and optimise
Creating the optimal experience In customer service, if you hear the word “optimal,” it’s most likely modifying “Support Experience.
Growth requires change
Learn to read the signs and scale for it early Company growth yields many opportunities and challenges.
Vacation-ing the premises
We see ourselves as customer driven, dedicated, and hard-working.