Employee experience
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Making hybrid working work for your team
To say the concept of hybrid working is on everyone’s mind, would be an understatement. Over…
Latest stories
How To Repair a Toxic Workplace
For a lot of people, the office is where they spend most of their waking hours.…
How to Measure Employee Engagement
The Gallup Organization conducted an extensive study in 2020 regarding the benefits of employee engagement, surveying…
Article Fast, flexible and customer-obsessed: Reimagining agile customer support at scale
“Agility is the ability to adapt and respond to change … agile organizations view change as…
Article Agility in Action (3): Design your team to stay productive through change
Whilst becoming agile allows companies to respond faster and better to changing customer trends and benefit…
Article Employee burnout: spot the signs and prevent it from happening
Last year, millions of people around the world went from working in their office, going to…
Article How CX leaders across industries can flex their agility
Agility was a buzzword even before 2020, particularly in fast-moving industries where changing trends and emerging technologies meant businesses had to constantly stay on their toes
Article The business imperative of supporting your people
It’s no secret that the workplace has changed quite a bit over the past year.