Zendesk CIO and SVP of Operations, Colleen Berube, sheds light on how the employee and customer experience are inextricably linked.
Many of us start the new year with good intentions, but halfway through January, you may…
It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.
While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…
As well as changing how we work, the pandemic has radically altered employee expectations of who…
Get up to speed on employee experience best practices for the future of work.
Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.
Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.