Employee experience
How can customer service training help during an economic downturn ?
With 74 per cent of business leaders saying that customer service has become even more important…
Latest stories
Article
6 min read
Why tech leaders must focus on both the customer and employee experience
Zendesk CIO and SVP of Operations, Colleen Berube, sheds light on how the employee and customer experience are inextricably linked.
Article
4 min read
Revealed: The simple secret to boosting SME productivity
Many of us start the new year with good intentions, but halfway through January, you may…
Article
4 min read
Customer service agents finally get the recognition they deserve
It’s been another year of high stress and raised customer expectations. That’s why this Customer Service Week is a great time to give your support teams a high five for a job well done.
Article
5 min read
Live or virtual: The future of B2B events?
While some may have missed the personal touch of in-person events during lockdown, many also enjoyed…
Article
4 min read
It’s time to swap the Great Resignation for the Great Retention
As well as changing how we work, the pandemic has radically altered employee expectations of who…
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.