Employee experience
The keys to excellent internal help desk management
These internal help desk management tips can help set up harmonious employee and user expectations round help desk response times.
Latest stories
Guide Why good employee experience is the backbone of good customer experience
Delivering great employee experience gives companies a leg up in executing excellent customer experiences too.
Article Thoughts from HR: 3 effective ways to support your employees during COVID-19
Employees expect the same clear communications from their employer as they do from their favorite brands.…
Article Will your support team work from a central location or virtually?
If you find yourself in the position of needing to expand your support team, one important factor will be whether you want your agents to work from a central location or a dispersed workforce
Article Take a customer-facing approach to your internal knowledge base
Self-service portals save agents and customers valuable time; more and more companies find that an internal knowledge base helps accomplish the same thing for employees. Here’s how to optimise a knowledge base for internal use.
Article Feedback is a gift—take it and optimise
Creating the optimal experience In customer service, if you hear the word “optimal,” it’s most likely modifying “Support Experience.
Article Growth requires change
Learn to read the signs and scale for it early Company growth yields many opportunities and challenges.
