Employee experience
Mental Health Awareness Week: How to help remote agents avoid burnout
Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.
Latest stories

Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour)
Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.

How To Repair a Toxic Workplace
For a lot of people, the office is where they spend most of their waking hours.…

How to Measure Employee Engagement
The Gallup Organization conducted an extensive study in 2020 regarding the benefits of employee engagement, surveying…
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Making hybrid working work for your team
To say the concept of hybrid working is on everyone’s mind, would be an understatement. Over…

Fast, flexible and customer-obsessed: Reimagining agile customer support at scale
“Agility is the ability to adapt and respond to change … agile organizations view change as…

Employee burnout: spot the signs and prevent it from happening
Last year, millions of people around the world went from working in their office, going to…