Employee experience

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Mental Health Awareness Week: How to help remote agents avoid burnout

Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.

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Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour) Article

Creative ways to stay connected with remote coworkers (that aren’t a virtual happy hour)

Showing your human side at work can have real benefits, including making us feel more connected and sparking the kind of serendipitous connections that occur naturally in a traditional office setting.

Supporting your agents is the key to unlocking business growth Infographic

Supporting your agents is the key to unlocking business growth

How To Repair a Toxic Workplace

How To Repair a Toxic Workplace

For a lot of people, the office is where they spend most of their waking hours.…

How to Measure Employee Engagement

How to Measure Employee Engagement

The Gallup Organization conducted an extensive study in 2020 regarding the benefits of employee engagement, surveying…

Making hybrid working work for your team Article

Making hybrid working work for your team

To say the concept of hybrid working is on everyone’s mind, would be an understatement. Over…

Infographic: Employee Experience (EX) at the tipping point Infographic

Infographic: Employee Experience (EX) at the tipping point

Fast, flexible and customer-obsessed: Reimagining agile customer support at scale Article

Fast, flexible and customer-obsessed: Reimagining agile customer support at scale

“Agility is the ability to adapt and respond to change … agile organizations view change as…

Employee burnout: spot the signs and prevent it from happening Article

Employee burnout: spot the signs and prevent it from happening

Last year, millions of people around the world went from working in their office, going to…