Customer support

The role of review management in transforming customer experience management

As businesses continue to evolve and compete in today’s highly digital and connected world, the importance…

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Talk the talk and walk the walk with inbound process

Talk the talk and walk the walk with inbound process

Even in the digital age, inbound call centres play an important role in customer support. For…

Spain’s Customer Service Law: an opportunity for growth
Article | 3 min read

Spain’s Customer Service Law: an opportunity for growth

Endlessly waiting for a response to customer queries is more than just an inconvenience of modern…

The role of customer service during an economic downturn
Article | 4 min read

The role of customer service during an economic downturn

Preparing for change is an always-on job. Focus on where you can see the highest return on your service investments and enable tools and features that save both time and money.

Are brands ready for us to start shopping in the Metaverse?
Article | 5 min read

Are brands ready for us to start shopping in the Metaverse?

Watching your favourite football team play (and hopefully win!) is one of life’s great joys. That’s…

It’s time to get conversational with your customers

It’s time to get conversational with your customers

What is a customer service specialist?
| 6 min read

What is a customer service specialist?

A customer service specialist is one of the people a customer will interact with when they…

Supporting your agents is the key to unlocking business growth

Supporting your agents is the key to unlocking business growth

Shaping the new customer service agenda in 2023
Article | 4 min read

Shaping the new customer service agenda in 2023

Much of the digital technology at our fingertips today was inconceivable 20 years ago. Some of…