Customer loyalty
How can customer service training help during an economic downturn ?
With 74 per cent of business leaders saying that customer service has become even more important…
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Zendesk customer journey map - understand your customers
Customer experience is more important now than ever before. Today, a staggering 80 per cent of…
How to Calculate Customer Lifetime Value (CLV)
Calculating your customer lifetime value (CLV) can seem daunting. With so many different formulas and conflicting…
How to track and improve your customer loyalty
Businesses need loyal customers. But gaining and maintaining customer loyalty is hard work. Zendesk’s CX Trends…
How European retailers can ride out the economic storm
With winter just around the corner, most consumers in Europe are putting away their summer clothes,…
8 ways to adopt and grow a customer service mindset
How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: help them adopt a customer service mindset.
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From transactions to relationships - Four ways to fire up your CX capability today
Yesterday’s businesses saw customer service and experience divisions as expensive cost centres. Today, that view is…
Why the digital evolution starts with customer loyalty
It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…
7 ways to build customer loyalty that lasts
Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty