Customer loyalty

Article | 6 min read

8 ways to adopt and grow a customer service mindset

How do you ensure that your customer service team understands their role and leads the charge when it comes to driving customer satisfaction and loyalty? The answer: help them adopt a customer service mindset.

Latest stories

From transactions to relationships – Four ways to fire up your CX capability today
Article | 6 min read

From transactions to relationships – Four ways to fire up your CX capability today

Yesterday’s businesses saw customer service and experience divisions as expensive cost centres. Today, that view is…

Why the digital evolution starts with customer loyalty
Article | 4 min read

Why the digital evolution starts with customer loyalty

It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…

7 ways to build customer loyalty that lasts
Article | 7 min read

7 ways to build customer loyalty that lasts

Having strong values and providing great customer service are two of the ways businesses can strengthen bonds with customers and build customer loyalty

Engaged employees and collaboration: how internal help desks help
Whitepaper | 1 min read

Engaged employees and collaboration: how internal help desks help

Employee expectations are rising in tandem with customer expectations. Your employees expect the same kind of…

Big expectations, small businesses: what customers want
Article | 1 min read

Big expectations, small businesses: what customers want

Good customer service experiences can result in more business from not just that customer, but also…

Article | 1 min read

Quantifying the business impact of customer service

Customers demand more instantaneous, personalised attention, and companies are leveraging new technologies that go beyond traditional voice and email customer service channels to meet those demands

Ebook | 1 min read

Cultivating customer loyalty by supporting choice making

Every customer likes to choose from a wide array of options, right? Well, maybe not.

Ebook | 1 min read

Sharing identity to foster customer loyalty

Stronger customer relationships through shared values. Excellent service is a key to earning loyal customers.