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Frequently asked questions, answered.
How can I buy your software?
After clicking on “Buy now”, you will create a Zendesk account and immediately be able to purchase your software. You can easily pay by credit card or PayPal. Customers who prefer to purchase through our sales representatives can opt to pay via invoice.
How long are your contracts? Can I upgrade or downgrade my subscription?
What if I don't need all the capabilities in Zendesk Suite?
The Zendesk Suite is the simplest way to get up and running with everything your team needs to deliver seamless support across channels, whilst being great value. If you are looking for a lighter solution, check out our Support-only plans, starting from £15 per agent/month (billed annually).
How does the free trial work?
When you sign up for your trial of Zendesk Suite, you'll have access to all features on the Zendesk Suite Professional plan. If you wish to trial a specific plan, just contact us. You can choose a plan at any point during the trial and pay by credit card or PayPal from within your account.
What happens after the trial ends?
At the end of your Zendesk Suite trial, your data and set-up remain intact. You can log in and select a plan to purchase.
What resources are available to ensure I'm getting the most out of Zendesk?
Customers on any Zendesk Suite plan have access to online support, as well as the Zendesk Help Centre, on-demand training and Community. For additional fees, customers can access prescriptive guidance, customised training, hands-on configuration, 24/7 support and implementation services to ensure teams are set up for success.
Does Zendesk integrate with other applications and systems?
We have thousands of prebuilt apps and integrations available through the Zendesk Marketplace. You can also build almost anything you want on top of the Zendesk platform using our developer API.
How do you protect your customer data?
We combine enterprise-class security features with comprehensive audits of our applications, systems and networks to ensure customer and business data is always protected. Take a look at the security measures we take to protect your business and your customers.