We’re all familiar with the conventional wisdom around how to use gifs, emojis and a generally…
Companies like Amazon and Uber have set the standard for customer service, which means that keeping…
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company
One size doesn’t fit all when it comes to running a support team.
Omnichannel has rapidly become the standard for meeting customer expectations in support.
Customers expect a seamless experience across channels, allowing them to communicate in the ways that are most comfortable and convenient for them.
Businesses that improve upon their customer experience through technological advances, while also prioritizing what the customer wants ahead of other considerations, will gain a competitive