Banks that consistently optimise the customer experience grow faster. Here are trends and best practices to help guide your CX strategy – and drive customer relationships that last.
When surveyed, more than half of customer service agents said they usually have to switch between different systems to solve a customer request.
As a customer service agent, having great customer service communication means everything.
Not sure what to say to calm down an angry customer? Here’s how to handle an irritated customer and ease tension across channels.
Customer service tips for customer service Champions.
Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources
Offering omnichannel customer service is the core of any organization’s support strategy.
New Zealand native Carl McDowell doesn’t have a personal mantra, but he is quick to note a telling double entendre in his last name: do well.
As customers trend towards becoming more self-sufficient, they are becoming more accustomed to interacting with AI-powered tools for the support they need.