Agent tips

5 benefits of using Zoom for remote customer support

Provide more in-depth and personalized remote support with Zoom and Zendesk integrations.

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Give your agents the context they need to solve customer problems Article

Give your agents the context they need to solve customer problems

When surveyed, more than half of customer service agents said they usually have to switch between different systems to solve a customer request.

The 5 communication styles customer service agents need to know Article

The 5 communication styles customer service agents need to know

As a customer service agent, having great customer service communication means everything.

The best templates for dealing with angry customers via email, phone and chat Article

The best templates for dealing with angry customers via email, phone and chat

Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.

16 customer service tips for 2021 and beyond, backed by customer service Champions Article

16 customer service tips for 2021 and beyond, backed by customer service Champions

Customer service tips for customer service Champions.

Don’t be afraid of change Article

Don’t be afraid of change

Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources

Chat support models: shared vs dedicated Article

Chat support models: shared vs dedicated

Offering omnichannel customer service is the core of any organization’s support strategy.

Every ticket is a puzzle: One advocate’s drive to solve them Article

Every ticket is a puzzle: One advocate’s drive to solve them

New Zealand native Carl McDowell doesn’t have a personal mantra, but he is quick to note a telling double entendre in his last name: do well.

Providing automated self-service where customers (and agents) want it most Guide

Providing automated self-service where customers (and agents) want it most

As customers trend towards becoming more self-sufficient, they are becoming more accustomed to interacting with AI-powered tools for the support they need.