Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Customer service tips for customer service Champions.
Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources
Offering omnichannel customer service is the core of any organization’s support strategy.
New Zealand native Carl McDowell doesn’t have a personal mantra, but he is quick to note a telling double entendre in his last name: do well.
As customers trend towards becoming more self-sufficient, they are becoming more accustomed to interacting with AI-powered tools for the support they need.
As with any profession, a customer service job can grow in different directions, leading to many new opportunities.
Not all tickets were created equally.
We spoke with Zoom’s head of support and our own experts about the benefits of using Zoom’s video app in Zendesk, along with additional agents benefits when using video for remote support