When surveyed, more than half of customer service agents said they usually have to switch between different systems to solve a customer request.
As a customer service agent, having great customer service communication means everything.
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Customer service tips for customer service Champions.
Without a change management process to ensure success, all kinds of disruptions can occur, slowing down productivity and eating away at resources
Offering omnichannel customer service is the core of any organization’s support strategy.
New Zealand native Carl McDowell doesn’t have a personal mantra, but he is quick to note a telling double entendre in his last name: do well.
As customers trend towards becoming more self-sufficient, they are becoming more accustomed to interacting with AI-powered tools for the support they need.
As with any profession, a customer service job can grow in different directions, leading to many new opportunities.