Ebook
Interacting with university staff: are students satisfied with the current state of student experience?
The state of the student experience at universities around the world has been a topic of…
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Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line
It’s no surprise that consumers across the world have higher expectations when it comes to customer…
Unlock personalised service at scale with a unified customer view
Learn how to deliver data-rich personalisation at scale by integrating customer insights, apps and AI in Zendesk.
CX trends for the public sector
Get conversational with your constituents for a seamless public service experience across channels.
How Zendesk helps IT teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
Using AI for better self-service
Business-related AI holds abundant promise, and is changing how we work, travel, and communicate.
Cultivating customer loyalty by supporting choice making
Every customer likes to choose from a wide array of options, right? Well, maybe not.
Fairness in the customer relationship
Win with fairness—strengthen your customer relationships. The concept of fairness is essential to the relationship between consumers and companies.
Sharing identity to foster customer loyalty
Stronger customer relationships through shared values. Excellent service is a key to earning loyal customers.