Ebook
How Zendesk helps HR teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
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Ebook How Zendesk helps IT teams with the employee experience
Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…
Ebook Scalable self-service support: tailor-made for every company
Providing quality, flexible self-service has become a vital part of what Zendesk does.
Guide Using AI for better self-service
Business-related AI holds abundant promise, and is changing how we work, travel, and communicate.
How Live Chat Helps Businesses and Consumers
Shopping, paying bills, looking for information, getting advice, answering questions: if you do almost anything online these days, you’ve probably encountered—and maybe used—live chat to communicate with a company
Cultivating customer loyalty by supporting choice making
Every customer likes to choose from a wide array of options, right? Well, maybe not.
Fairness in the customer relationship
Win with fairness—strengthen your customer relationships. The concept of fairness is essential to the relationship between consumers and companies.
Sharing identity to foster customer loyalty
Stronger customer relationships through shared values. Excellent service is a key to earning loyal customers.
Ebook 4 Crucial Trends for the 2018 Holiday Retail Season
In this post-Christmas moment, retailers are assessing the just-concluded season and starting to plan for the next one.