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Interacting with university staff: are students satisfied with the current state of student experience?

The state of the student experience at universities around the world has been a topic of…

Latest stories

Ebook
1 min read

Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line

It’s no surprise that consumers across the world have higher expectations when it comes to customer…

Ebook

Unlock personalised service at scale with a unified customer view

Learn how to deliver data-rich personalisation at scale by integrating customer insights, apps and AI in Zendesk.

Ebook

CX trends for the public sector

Get conversational with your constituents for a seamless public service experience across channels.

Ebook
1 min read

Customer Experience Financial Trends

To jumpstart growth in this new business reality, financial businesses need only look to their own…

Ebook
1 min read

How Zendesk helps IT teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

Guides and ebooks
1 min read

Using AI for better self-service

Business-related AI holds abundant promise, and is changing how we work, travel, and communicate.

Ebook
1 min read

Cultivating customer loyalty by supporting choice making

Every customer likes to choose from a wide array of options, right? Well, maybe not.

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