Ebook

Interacting with university staff: are students satisfied with the current state of student experience?

The state of the student experience at universities around the world has been a topic of…

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Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line
Ebook | 1 min read

Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line

It’s no surprise that consumers across the world have higher expectations when it comes to customer…

Unlock personalised service at scale with a unified customer view

Unlock personalised service at scale with a unified customer view

Learn how to deliver data-rich personalisation at scale by integrating customer insights, apps and AI in Zendesk.

CX trends for the public sector

CX trends for the public sector

Get conversational with your constituents for a seamless public service experience across channels.

How Zendesk helps IT teams with the employee experience
Ebook | 1 min read

How Zendesk helps IT teams with the employee experience

Consumers expect service to be seamless and omnichannel. No surprise, given the ubiquity of apps and…

Using AI for better self-service
Guides and ebooks | 1 min read

Using AI for better self-service

Business-related AI holds abundant promise, and is changing how we work, travel, and communicate.

Ebook | 1 min read

Cultivating customer loyalty by supporting choice making

Every customer likes to choose from a wide array of options, right? Well, maybe not.

Ebook | 1 min read

Fairness in the customer relationship

Win with fairness—strengthen your customer relationships. The concept of fairness is essential to the relationship between consumers and companies.

Ebook | 1 min read

Sharing identity to foster customer loyalty

Stronger customer relationships through shared values. Excellent service is a key to earning loyal customers.