Zendesk community

You’re in the right place

Welcome to the Zendesk community. It’s a space where you can connect and engage with other users. Come together and learn from your peers, grow your network and improve the way you use Zendesk.


Meet and interact with other CX professionals from all over the world and build your circle of support.


Understand the ins and outs of Zendesk and transform into the next CX buff.


Join a conversation in our community forums, leave us feedback and get unlimited access to best practice.

Community events

Treat yourself to some business fun

We’re the champions of customer service... and hosting breakout events. Whether it’s a webinar, conference or on-demand experience, we make it easy for you to learn, get advice and interact with Zendesk’s finest from wherever you are.

Register for an event

Training and certifications

Take a crash course

Get better at how you use Zendesk. Whether you’re an agent, admin or developer, there’s a training course waiting for you. When the time comes, show us what you know and get Zendesk certified.

Go to training and certifications

Product help

Leverage our expertise

Help yourself to our robust library of help centre articles. Whether you’re looking for advice, troubleshooting tips or answers to your product questions, our team puts everything you need within reach.

Check out our knowledge base

“The community is one of the first places I go to find shared experiences. It is rare that I'm the first person to run into any given situation. Sometimes that's just commiseration on feedback posts, but more often, it's a solution that I didn't think to consider. I find the user-created guides help me tremendously. The mods are supportive of each others' work and are often the first to share their experiences on the forums, which makes them an invaluable resource when I need help.”

Chris Bulin

Support Services Enablement Manager at Ithaka

Learn more about Chris

Customer: Ithaka

Additional resources

More goodies for your enjoyment


Don't miss out on our product announcements and weekly community digest newsletter.

Go to our updates


Get started on the right foot and join our startups community. Get expert guidance, learn best practice and more.

Go to startups


Our knowledge is your power. Browse through our library of developer documentation and build in smarter ways.

Go to developer documentation