Events

Our events are the best part of your work day. We host trainings, webinars, and conferences that you’ll actually want to stick around for.

15 Feb

CX Trends 2022 Pan-EMEA

Online | 10:30am GMT

Join our host Prelini Udayan-Chiechi, SVP Global Field & Digital Marketing as she talks us through CX Trends for 2022, followed by an engaging panel discussion with Zendesk customers Transcom, Careem and other CX Leaders.

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Analytics and Messaging – How to stay ahead in 2022

Online

In this session, we will discuss the latest CX Trends, demonstrate how to utilize real-time analytics with Zendesk Explore, and outline the latest updates in Zendesk Messaging.

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CX Discoveries: Decoding customer service

Online

Join Zendesk’s Prelini Udayan-Chiechi alongside CX thought leaders and get on the path to your CX success.

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22 Feb

Zendesk Training Day: Support for Admins

Virtual event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Register now
23 Feb

Zendesk Training Day: Explore

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Register now
24 Feb

Zendesk Training Day: Guide

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Register now
23 Mar

Zendesk Support Administrator Certification Prep & Practice Workshop

Virtual Event | EMEA

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

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24 Mar

Zendesk Explore CX Analyst Certification Prep & Practice Workshop

Virtual Event | EMEA

Work with Zendesk experts at these Certification Prep & Practice workshops to take a closer look at challenging topics, question formats and methodology so you can boost your score on the exam.

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Re-imagining the customer experience through payments

Online

Hear the voice of three of our customers – together with TrueLayer, Trust Payments and Monese we will explore how open banking, payments and other innovations are driving new frontiers to better serve the customer.

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Building a global digital first workplace. And why it pays off.

Online

In this webinar we will discuss the importance of “structured flexibility” for employees in the “Digital First Workplace” and why your employees are your most important customers.

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Delivering an agile omnichannel experience

Online

Join us on the 16th November where we will discuss key areas that will help make your CX practice as agile as possible and speak with customers Numan and Swytch Bike.

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CX NXT Customer Experience Summit

Online

Meet Zendesk on November 15-16 in a keynote with our SVP Global Digital & Regional Marketing, and a panel discussion with the Director of Commercial Sales.

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Coffee Break: How to create the best customer experience

Online

Grab a warm cup of coffee and join us for this quick session where we’ll be sharing top tips on how to create the best customer experience.

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Industry CX: AI and Self-Service for Financial Services

Online

This first webinar of the Industry CX series brings together leading experts to discuss the key CX trends for Financial Services and the role of emerging technologies.

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How to digitally transform your Customer Support – Sandvik Mobiles’ Story

Online

The importance of digital transformation isn’t under question. But how to do it well often is. Join Zendesk, Capventis & Sandvik Mobiles on September 22nd to learn more.

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Zendesk Training Day: Guide

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

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Zendesk and Baleària: Embracing customer service with messaging

Online

Join Mike Gozzo on a fireside chat with Maribel Linares, Loyalty and CX Lead, Baleària on what it means to lead CX transformation during unprecedented times while increasing customer satisfaction.

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Keep your business in sync

Online

Enabling effective collaboration across departments is tricky. With remote working it has become even harder. Join us to learn how Zendesk keeps your departments moving in the same direction.

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Zendesk Training Day: Explore

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

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Evolving CX strategies & solutions for a new era

Online

Digital transformation continues to evolve. The last year has highlighted how important it is for businesses to remain agile, but innovative in order to achieve an excellent customer experience.

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Prepared for a changing customer service landscape?

Online

Join us on August 19th where you can learn more about how your business can meet these evolving needs and expectations through delivering a powerful omni-channel customer experience.

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Customer Success Live – EMEA

Online | Weekly sessions

A unique opportunity to speak directly to other Zendesk users in a conversation facilitated by our Customer Success team. Join us to discuss your CX strategy and discover best practices from peers.

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Why Omnichannel matters now more than ever

Online

Now more than ever customers expect seamless online experiences that are on a par with in person experiences or exceed them. Join us on the 28th July.

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Reporting & Analytics Solutions- Explore trainings

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

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Coffee Break: How to Build Agile Sales Teams

Online

In this series we will take a look at why sales leaders have had to change their priorities after the recent pandemic and top tips on how to build agile sales teams.

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Ticketing Solutions- Support trainings

Virtual Event | EMEA

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

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Zendesk Roadshow UK&I
Session 2: How to realize the true potential of messaging in delivering customer service

Online

Messaging as a channel isn’t new to technology businesses, but are you using it to its fullest potential in your customer engagements? Join us to learn more.

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Coffee Break: How to scale with self-service

Online

In this series our experts share how you can get the most out of your Zendesk product. During this session we’ll share big bets your companies should prioritise now.

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Zendesk Roadshow UK and Ireland

Online

Join Zendesk on the virtual road to find out how to stay ahead in customer experience. Our two-part event features thought leaders, customers, and Zendesk experts.

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Zendesk Roadshow UK&I
Session 1: Embrace the digital tipping point

Online

Our CX Trends Report revealed what’s trending in 2021: the digital tipping point. Join Zendesk's COO in EMEA and Rachel Percival, CX Industry Expert to learn more.

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Slack Frontiers Europe

Online

Join us at Slack Frontiers Europe and discover how our integration with Slack can help you deliver world-class customer service.

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Reporting & Analytics Solutions- Explore trainings

Virtual Event

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

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Ticketing Solutions- Support trainings

Virtual Event

Join our live, interactive customer training days that are led by our expert Zendesk trainers and offer plenty of Q&A time.

Watch now

Reimagining Retail: Adapting your CX strategy to our new world

Online

Join us, with our Partner Route 101 at Retail Connected on April 28th, 1:30pm GMT where we discuss how Holland & Barrett have been adapting their CX Strategy.

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The Future of Finance and CX

Online

Join us on a fireside chat with a challenger bank to discuss key learnings on improving CX in business banking and how other Zendesk Customers like Starling Bank, GoCardless and Wise remain agile.

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Retail Peak: Lessons Learned and the road ahead

Online

Join some of the UK's leading retailers over breakfast as we discuss key learnings from the "longest peak season", implementing new digital transformation strategies and actionable insights.

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Coffee Breaks: The New-Age of Messaging

Online

Grab a warm cup of coffee and join us for our first Coffee Break episode of the year! In this series our experts share how you can get the most out of your Zendesk product.

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Coffee Break: 7 Ways to Empower your Customers with Self-Service

Online

In this 15-minute webinar, you’ll learn how to drive self-service by building an effective knowledge base and an engaging community, backed up with customer references.

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What’s new at Zendesk: March 2021 – Nordics

Online

Join us for our Nordic ‘What’s New’ webinar on March 2nd at 14:00 CET to learn about everything that’s new in Zendesk.

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Become a Champion of Customer Service with Zendesk

Online

Join us for a joint webinar with our local partner, Rose CX. We will be talking all things customer service in Saudi Arabia and looking at why Zendesk is leading the way as a service-first CRM company.

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2021 CX Trends: United Kingdom and Ireland

Online

Learn more about the CX Trends 2021 and hear from the Global Head of Customer Service at Siemens Financial as he joins our hosts to talk through how his team have managed to stay agile in 2021.

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Future of the Contact Centre 2021

Online

Meet us at the ‘Future of the Contact Centre’ Conference. You will be able to hear from Prelini Udayan-Chiechi, our VP of Marketing, as she shares insights on our latest CX Trends for this year.

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2021 CX Trends: Europe, Middle East & Africa

Online

Hear about this year’s 5 top trends and benchmark your business against 90,000 Zendesk customers across 175 countries. You’ll arm yourself with concrete ways to adapt tailored to your business.

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2021 CX Trends: Nordics break out session

Online

Join our Nordics break out session, following right after the pan-EMEA event, and hear from a local Scandinavian customer on how they have adapted and managed to stay agile.

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Zendesk Virtual Event: Customer Satisfaction in 2021

Online

Join us on Wednesday, January 13 at 14:00 IST for a unique virtual event. This is the first Zendesk event in Hebrew especially for our Israeli customers and prospects as we talk about customer satisfaction in 2021.

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Tea Break Top Tips: Advice for scaling SMBs

Online

When things change rapidly, two challenges arise: keeping track of the pulse of the business and staying flexible enough to innovate with fresh information. Join us to learn more.

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Call and Contact Centre Virtual 2020

Online

We're excited to be taking part in Call & Contact Centre Virtual 2020 on November 10 and 11. Join us on both days to hear from our biggest advocates - our customers!

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Tea Break Top Tips – Stay connected, be productive

Online

As businesses have had to shift to an entirely remote team, it’s more important than ever to stay connected to employees and external service partners like BPO.

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Increase efficiency with Zendesk add-ons

Online

Join our Nordic SMB experts, Erica Hall and Kristina Kenny, for a 20-min webinar as we dive into the world of add-ons to drive efficiency.

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musicMagpie: Levelling Up Customer Service for a Booming Business

Online

Join us for a webinar with their team to learn more of their success story. Get first-hand insights on how being a data-driven company ensures the company provides seamless customer experience.

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Zendesk Morning Show Series 2: Autumn Edition

Online

Join us to navigate the changes in customer experience. Stream in every Tuesday for fresh Zendesk insights and learnings from industry champions. We’ll share the updates you need to know—in 20 minutes.

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SMB Benchmark 2020: Adapting to Rapid Change – Nordics

Online

Join us for our first SMB Virtual Event for the Nordics. With data collected from 13,000 Zendesk customers in 140+ countries, we’ve identified the benchmarks for delivering top customer support.

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Tea Break Top Tips: How to improve team collaboration

Online

Zendesk’s Tea Break Webinar series is back with three brand new webinars for a series 2. In this webinar, you discover our top tips for improving team collaboration.

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Nordea’s award winning self-service platform

Online

Join us to hear more about our award winning partnership with Nordea and how it has led to building one of the most effective self-service knowledge platforms in the industry.

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SMB Benchmark 2020: Adapting to Rapid Change – UKI

Online

Join us for our first SMB Virtual Event for the UKI region. With data collected from 13,000 Zendesk customers in 140+ countries, we’ve identified the benchmarks for delivering top customer support.

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eTailing and the future of omnichannel customer experience: Terminal X story

Online

Terminal X is a platform of real time fashion known for their speedy 24 hour delivery and exceptional customer service. Join this webinar to hear how they deliver true omnichannel experience.

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POWER: Making a powerful omnichannel experience

Online

Hear how POWER's omnichannel retailing provides a flexible & seamless shopping experience to consumers, regardless of whether the customer walks into a store, browses on a website or orders on mobile.

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Trustpilot empowering the consumer experience

Online

Join us for a conversation with Trustpilot's Tonni Buur as we take a dive deep into their omnichannel strategy. Hear how Trustpilot have empowered its teams to follow & fully understand user behavior.

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Zendesk Roadshow Africa

Online

We know the world of CX and eCommerce has changed quickly and there is lots to think about, but we are here to help you navigate the ‘new’ customer service landscape.

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Zendesk Roadshow Nordics and Benelux

Online

Join us for the Zendesk Roadshow Nordics and Benelux. Its an exciting online event bringing local industry perspectives, product news and real-life customer insights - wherever you're working from.

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Zendesk Roadshow UK & Ireland

Online

This series of virtual events, hosted in collaboration with MyCustomer and Computerworld, invites CX professionals to join us for the latest on cx trends and insights in our topsy-turvy world.

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Top Tips: For staying connected with your customers

Online

Zendesk’s Top Tips webinar series is bringing a collection of best practices and insights from Zendesk to brighten up your day. In Part 2 of the series, we take a look at the Top tips for staying connected with your customers. Register now and join us on the 27th of August.

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How to continue delivering great Customer Experiences post COVID-19

Online

Join us for this webinar as we share thoughts on how COVID-19 has changed the way we communicate and provide insights as to how to build an interactive experience.

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AppsFlyer – Mastering customer self-service

Online

In this webinar, AppsFlyer’s Head of Knowledge talks about how they use Zendesk Guide to empower their customers to help themselves - reducing support tickets and demands on the support teams.

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Inside matters: How to scale internal HR support services

Online

In this webinar, Zendesk's Sarah Manning and Darren Parker will share insights, key learnings and best practices for implementing, utilising and scaling an internal helpdesk.

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Zendesk & Netpremacy: Engaging with Citizens in the Digital Age

London, UK

Zendesk joins forces with Netpremacy. Learn more about the recent trends in customer service and sees how that translates into public sector.

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Set your CX Strategy for 2020

London, UK

Join us for CX trends at the legendary Century Club in London’s Soho. At our exclusive breakfast seminar, learn how leading UK brands are tackling the most critical CX challenges of 2020.

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Zendesk Roadshow Warsaw

Warsaw, Poland

Zendesk is coming to Warsaw for the first event of 2020 and we would like to see you there. Hear from local customers, see the latest CX trends and get in-person access to our Zendesk experts.

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Zendesk Roadshow Kiev

Kiev, Ukraine

Attend our first Zendesk event in Kiev to hear from our local customers, see a live WhatsApp demo and get in-person access to our Zendesk experts.

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CX – nailing it in 2020

Amsterdam, The Netherlands

Join us on Thursday, January 23 at Adyen offices, Amsterdam for a jammed-packed partner event with Aircall. Discover the latest CX trends and what to expect from them in 2020.

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Zendesk Annual Holiday Party

Zendesk London Office

Tis the season to be merry so why not start with Zendesk! Join us for our annual holiday party to toast the end of another year.

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Transforming CX with TransferWise & Gamesys

London, UK

Listen to TransferWise and Gamesys discuss how they are keeping ahead of their growing customer expectations. As well as CX trends for 2020 and how to build a CX strategy.

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Zendesk Roadshow Tel Aviv

Tel Aviv, Israel

The Zendesk Roadshow travels to every corner of the world to host an afternoon of talks, demos, and community.

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Zendesk Omnichannel Breakfast Event

Zendesk Office, London, UK

At this breakfast event, we will discuss faster and smarter ways to deliver great customer service, including our integration with WhatsApp.

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Zendesk & Netpremacy

National Gallery - Conference Room 1, London WC2N 5DN

Zendesk joins forces with Netpremacy. Learn more about the recent trends in customer service and sees how that translates into public sector.

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Zendesk Presents: TV2

Odense, Denmark

Attend this exclusive event at our customer TV2's studios to gain insight into their use case with Zendesk as well as practical advice on trends in our industry and in-person access to Zendesk experts.

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Zendesk Roadshow Dublin

Dublin, Ireland

The Zendesk Roadshow travels to every corner of the world to host an afternoon of talks, demos, and community.

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Zendesk Roadshow Lisbon

Lisbon, Portugal

The Zendesk Roadshow travels to every corner of the world to host an afternoon of talks, demos, and community.

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Zendesk Roadshow Malmö

Malmö, Sweden

The Zendesk Roadshow travels to every corner of the world to host an afternoon of talks, demos, and community.

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Deloitte Experience Analytics

Tobacco Dock, London E1W 2SF

A one day conference that brings together C-Suite and Executives to discuss and share insights on the latest trends in AI & analytics, and how these technologies are impacting business decisions.

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CX Travel & Hospitality

The Hurlingham Club, London SW6 3PR

Join us at the CX Travel & Hospitality Exchange, with plenty of networking opportunities, conferences and one-to-one breakout sessions, to help you find innovative ways to boost your customer satisfaction.

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People Tech with LACE

Science Museum, Exhibition Road, Kensington, London, SW7 2DD

Our top partner- LACE, brings you an exciting evening to showcase some of the best emerging technologies in the HR industry.

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Zendesk Showcase: San Francisco

San Francisco, CA

The Zendesk Showcase is coming to SF in October, bringing together great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk.

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Zendesk Roadshow Brussels

Brussels, Belgium

The Zendesk Roadshow travels to every corner of the world to host an afternoon of talks, demos, and community.

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Zendesk Showcase: Singapore

Singapore, APAC

The Zendesk Showcase is coming to Singapore in September, bringing together great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk.

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Zendesk Roadshow Oslo

Oslo, Norway

The Zendesk Roadshow travels to every corner of the world to host an afternoon of talks, demos, and community.

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Zendesk Showcase: Melbourne

Melbourne, AU

The Zendesk Showcase is coming to Melbourne on 15 August, bringing together business leaders from all over Australia and New Zealand who want to build better customer experiences.

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Zendesk Showcase: São Paulo

São Paulo, BR

The Zendesk Showcase is coming to São Paulo in August, bringing together great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk.

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Zendesk Showcase: Chicago

Chicago, IL

The Zendesk Showcase is coming to Chicago in July, bringing together great conversations, the freshest Zendesk product updates, and stories from innovative brands who make the most of Zendesk.

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Zendesk Roadshow EMEA

EMEA

Join us for the second year running as we travel across EMEA to give you a deeper dive into industry trends, product-focused sessions, access to Zendesk experts and customers — all at your fingertips.

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