Service
When you focus on customer service and the customer experience, you can boost the health of your business. Happier customers mean a better bottom line.
Latest stories
Ebook
1 min read
Roll out and manage multiple customer service channels
There is a seemingly infinite number of ways to interact with customers these days. Live chat, messaging, SMS—even self-service counts.
Article
2 min read
On hold no more: top 5 benefits of a callback service
No one likes calling a company only to be put on hold. In fact, according to…
Article
1 min read
Uncover the true value of your customer support organisation
Uncover the true value of your customer support organisation with the technology trends that matter most in 2017.
Article
1 min read
Gartner Predicts 2017: CRM Customer Service and Support – EMEA
2016 has challenged industry leaders to engage customers across all support channels, but the coming year, 2017, has taken a swift turn towards analytics and artificial intelligence (AI) to deliver better support interactions
Guides and ebooks
1 min read
A Retailer’s Guide to Getting Omnichannel Customer Service Right
Retail and omnichannel customer service. With consumers shopping in more channels than ever, retailers have been forced to evolve.
Article
8 min read
Customer feedback form examples and how to write your own
Listen to your customers. It’s something a lot of companies say, but not so many of them actually do.
Article
6 min read
“Thank you.” What to do with customer complaints.
There it is: The worst customer satisfaction survey ever. The customer lambasted the company, one of…
Article
9 min read
What is customer satisfaction? Definition and importance
Customer satisfaction is a measure of how happy your customers are with your product or service. And for many businesses, it’s the difference between a success and a failure – no pressure.
Article
5 min read
5 tips to help agents provide great support across multiple chats
Your customers love live chat. In a recent Zendesk Benchmark report, chat was revealed to be…
Article
4 min read
6 best practices for chat etiquette
Communicating over live chat support can be different than interacting with a customer in person, on…
Article
1 min read
Five signs it’s time to switch from Freshdesk to Zendesk
As your business continues to expand (more customers, bigger internal teams, new products, new regions) and customer experience becomes a core function of your business, you need a customer support solution that won’t hold you back
Article
19 min read
How to manage your talented customer service team
Even the best customer service teams require a little leadership. Learn the best ways to motivate and manage your support agents.
Guides and ebooks
2 min read
How to provide great Facebook customer service
Scroll to the bottom to download our white paper – ‘Tips for providing great customer service…
Ebook
16 min read
9 tips for providing great social media customer service
Today’s customers expect excellent social media customer service from leading brands. Learn how to win buyers’ hearts on their favourite platforms.
Guides and ebooks
1 min read
11 Steps to a Better Customer Support RFP Document
Industry watchers say that organisations change their customer support tools every five years on average. Whether…
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