Zendesk for Small Business

Build smarter, reach farther

Your small and mighty team work hard. Give them the gift of efficiency with Zendesk. It’s powerful yet easy to use, and it’s designed to help your team work better together.

Win the small business game with Zendesk

Grow without the growing pains

We know your team is used to doing more with less. Our software is intuitive and simple to use, so you can focus on making the most of your small team’s time and energy. We also make it easy to customise Zendesk with the tools you already use, so you can build on what you have. We’re not here to reinvent the wheel, just to make it more efficient.

Small team, big potential

Just because your team is small doesn’t mean it has to appear that way. By working within our centralised workspace, you’ll have all the tools you need to keep track of customers' questions and provide the information they need, right when they need it. Seriously, when customers learn your actual company size, they’ll think you’re wizards. (We won’t tell.)

Automations for the win

When you’re running your business, there is no time to spare for duplicate work. By using Zendesk’s AI-powered automations and dynamic workspaces, your team can work smarter, faster, and reach more customers more efficiently. Remember, this increased efficiency will be due to better tools, NOT because we turned your team into weird robots like some sinister, evil genius.

Reach new heights

With Zendesk, your customers can reach out effortlessly through whatever channel works best for them—chat, tickets, email, phone, help centres or communities—while still getting that personalised touch from your team. Get ready for your small, nimble team to shine.

Do better business

They say hindsight is 20/20—but they weren’t able to troubleshoot in real time. With Zendesk, you can identify trends, see the impact of your operational changes, and understand exactly where customers faced issues through one streamlined dashboard. You’ll be able to measure the metrics that matter for your business and learn best practices from leaders in our community. That’s a win.

If start-ups fit you better, check out our start-ups page.

A full solution

Quality to the core

“Customer experience is the core of why we exist. We were looking for a solution that is not only a CRM, and which is not just a tool for analytical data. Zendesk is a full solution that increases our productivity while improving the quality of our service.”

Ittai Savran

CEO of Olala Homes

Chess pieces Logo: Olala Homes

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Save time and grow

No more one-off nightmares

“Before Zendesk, we were wasting time hunting down information and building one-off tools to serve customers and partners. We just had this hodgepodge of systems. Now, we have a solid foundation for our global growth. Having one place where tickets come in is huge.”

Gib Lopez

Co-founder and Chief Operations Officer at PayJoy

Rainbow blocks Logo: PayJoy

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Join over 100,000 small (but mighty) companies