We’re all in

We live in a diverse world. And the tech industry needs to embrace it. But we know that real change starts with us doing our part. We’re committed to making diversity, equity and inclusion (DEI) part of our global culture.

“We’re being very deliberate about building a diverse and creative company where all employees feel empowered and comfortable being their authentic selves.”

Mikkel Svane

CEO, Zendesk

Read the stories of Skip and Brandon

Governance and Accountability

Nothing changes without transparency

For real change to happen in any organisation, it has to come from the top down. We’ve established a Diversity Council made up of our most senior leaders to ensure we’re making our company more diverse, equitable and inclusive.

This council establishes policies and practices that are conducive to the recruitment, retention and development of a diverse, high-performing organisation that fosters a culture of diversity, equity and inclusion. And to address inequity in the communities we serve, partner with organisations that are addressing DEI across the globe.

Zendesk Board of Directors

Our board of directors also play an important role in our DEI goals, monitoring our progress, providing guidance and helping us craft a holistic view.

People First

We’re people people

We want Zendesk to be a place where diversity truly thrives. And that begins with our people. We aspire to be an employer of choice for diverse talent, and foster an inclusive culture where differences are leveraged towards innovation. Talent from underrepresented communities have opportunities to develop their careers to match our growth as an organisation.

“As an Afro-Caribbean woman with a background outside the software industry, I experience everyday the benefits of bringing together diverse teams to solve complex problems.”

Nancy Díaz Lemmon

Read the story of Nimisha

Professional and cultural development

We’ve created programmes to help employees develop new skills towards their career, as well as support our inclusive culture.

Education on racism, equity and priviledge

In 2020, almost 90% of people managers completed a session exploring racism, equity and privilege. They also walked away with practical tools to put into practice.

Illuminate Leadership Programme

Early career Team Leads and Managers explore their own unconscious bias in this quarterly leadership programme. This programme covers the leadership mindset, giving feedback, coaching techniques and how to establish psychological safety.

New leader onboarding

All new people managers are enrolled in a programme to help them understand, support and create a culture of belonging by exploring “DEI from a Leadership Lens”.

Ignite Development Programme

Started in 2021, Ignite gives talent from underrepresented communities access to a one-on-one mentor, C-staff networking events and group coaching.

“This programme has helped me in immeasurable ways! I have seen a considerable change in how I approach my work, communicate with leaders and initiate change.”

Ignite participant, 2021

Fostering a diverse workforce

Every organisation at Zendesk is committed to supporting DEI goals to address organisational and location specific needs. We’ll continue to evolve how we attract, retain and support our talent.

Global gender data

Company
Tech
Leadership
60%

Male

37%

Female

75%

Male

22%

Female

58%

Male

40%

Female

United States ethnicity data

64.7%

White

20.7%

Asian

6%

Hispanic or Latinx

2.6%

Black or African American

0.6%

Native Hawaiian or Pacific Islander

3.3%

Two or more races

0.2%

American Indian or Alaska Native

1.4%

Decline to state

Global age data

26.5%

0-29

50.8%

30-39

17.2%

40-49

5.1%

50+

  • All workforce data as of 31 December 2020.
  • Leadership includes director level or above.
  • Due to rounding, some figures don’t total 100%.
  • Zendesk classifies “tech” employees by job role. Technical roles are those that rely heavily on knowledge and skills in areas such as engineering and mathematics to support the business. Examples include roles in data science, software engineering and product management.
  • We recognise that our current data is limited in that gender is presented as binary. We know that gender identity isn’t binary and will explore how to better reflect this moving forward.

Zendesk’s latest EEO-1 Type 2 Report can be accessed below. This document handles data a little differently from the “representation today” section, which is more representative of how we track our efforts in diversity representation. Also note that the EEO-1 report is a snapshot of one moment in time and based on categories mandated by the federal government. In addition, the EEO-1 report may measure data in a different manner than we disclose in other publications or filings.
Download the Employer Information Report EEO-1 Report

Our mission

Weave GDEI into the fabric of our culture

Our DEI strategy is driven by a people first and leader-led approach.

For our employees

Create a culture where diversity is valued, and all employees feel included, supported and can be their true selves.

For our customers

Foster a diverse workforce and inclusive products that reflect our customers and their needs, leading to better experiences.

For our community

Use our resources to bring awareness to important causes, combat injustices and support causes in our broader community.

Inclusive culture stories

Great customer experience requires more than 
the right tools. It’s also about the people. Our people.

“We’re better and stronger when we operate with a collective mindset of inclusivity with our colleagues, our customers, and the world around us.”

Alex Constantinople

Chief Marketing Officer

An empathy-led strategy for change

Between a global health crisis and civil unrest, multiple crises affected our employees in the last year. As a company, we felt an urgent need to find meaningful ways to support them.

By listening to the concerns of our employees, we created our Equity Policy, programmes that prioritised employee mental health and wellbeing, and Empathy Circles, a safe space for employees.

Empathy circles

Empathy Circles are a safe space for employees to share their experiences – and for leadership to listen and learn. These conversations have become an important part of driving our DEI actions. So important, in fact, we created a playbook to share our insights with others.

Download the Empathy Circles Playbook

Racial equity and justice commitments

Silence is complicity – and actions are the loudest words. Zendesk remains committed to playing an active role in establishing a more equitable society, starting with necessary improvements to how we address these challenges. We want to be an active catalyst for change in the SaaS space, broader tech sector and the global community.

See our values in action

Employee experience

Employee communities

Employee Communities (ECs) play a critical role in building our culture. They teach us how we can embed inclusive practices within leadership, create communities that bring us together and, most importantly, provide our employees with support tailored to their cultural needs.

“Our friends and neighbours fighting their own battles need us to show up as an informed ally.”

Ryan Gailey

Read the stories of Cheyanne, Jamal and Ryan
Global Veterans Network

The Global Veterans Network celebrates veterans in and out of Zendesk, helping them transition into the workforce.

Mosaic

Mosaic encourages people of colour at Zendesk to embrace and celebrate their differences, and creates a safe space for discussion, networking and professional growth.

Pride

Pride ensures that all LGBTQ+ employees are valued, seen and supported.

The Village

The Village provides a support system to employees balancing work and parenting or caregiving.

Women at Zendesk

Women at Zendesk celebrates women at every level of their careers, uplifting them and helping them achieve their personal and professional goals.

Women in Engineering

Women in Engineering champion and create a space where women engineers can meet and build supportive relationships with each other across each office.

The Bridge

The Bridge supports and provides a space for multigenerational employees and their allies.

Whole Self

Whole Self brings employees together to learn, understand and share their stories about mental health, neurodiversity (ADHD, OCD, ASD, etc.) and physical disabilities.

“Our diversity, equity and inclusion strategy has to be grounded in a people first and leader-led approach to listen with empathy, act with conviction, and continue to learn to evolve.”

Dave Kim

Vice President, Diversity, Equity and Inclusion

Equity at Zendesk

Zendesk is committed to creating a more equitable global workplace by fostering a culture of respect, fairness and inclusion. No matter your background, personal experiences or unique life situations, we’re committed to your success.

Prohibiting destructive behaviour

Zendesk prohibits destructive behaviours such as discrimination, harassment, microaggressions and retaliation.

Making equal 
pay a priority

We review our pay practices and parity no less than annually, and make adjustments where needed.

Creating equitable and inclusive workplaces

Our goal is to consistently build an equitable and inclusive workplace experience for all our employees globally.

Accessibility

The customer service industry is a job source for millions of people. But if people can’t use our technology, they can’t access those jobs. And, if customer service software isn’t created with the differently abled in mind, a large number of people could be cut off from getting resources they desperately need.

We strive to create thoughtful technology, so that everyone feels empowered, regardless of how they access technology or experience the world.

“At Zendesk we don’t think about Accessibility as a technical or business issue. We consider it a human right. It’s about inclusivity and opportunity for everyone. By shipping accessible products, we can drive disability inclusion at scale.”

Jon Aniano

SVP, Product

Our community

Creating a more equitable world

Zendesk’s commitment to diversity, equity and inclusion includes not only our offices across the globe, but the world outside our windows. We’re committed to working with organisations making a difference in our communities, while developing relationships with diverse businesses.

Read social impact report
Read the story of Aza

Supplier diversity

Supplier diversity programmes can fuel growth for diverse companies. Companies that often don’t get the support, visibility, or resources they need to sustain their business. We’re committed to working with small and diverse businesses as vendors and suppliers for our company, in hopes of finding innovative solutions for our customers, and doing our part to help them thrive.

Partnering towards a better world

Zendesk strongly believes in being a catalyst for change in the SaaS space, broader tech sector and the global community. But we can’t create a more equitable world alone. We’ve partnered with organisations that are doing truly innovative and inspiring work in the diversity, equity and inclusion space.

European Network Against Racism
European Network Against Racism

Zendesk is an active member of Equal@Work, a multi-stakeholder initiative created by the European Network Against Racism (ENAR). The initiative brings together businesses, social partners, NGOs, public authorities and academics to find solutions so that ethnic and religious minorities can fully participate in the labour market.

Learn more

The Asia Foundation

In 2021, we partnered with The Asia Foundation on a new social impact initiative. Our partnership will help track and find ways to sustain women’s leadership networks in Asia in science, technology, engineering and mathematics (STEM).

Learn more

National Urban League

In 2021, we joined forces with the National Urban League as a sponsor for this year’s State of Black America report. The National Urban League specialises in economic mobility and sustainability. Its State of Black America report is one of the most highly anticipated benchmarks and sources for thought leadership around racial equality in America.

Learn more

European Network Against Racism

Zendesk is an active member of Equal@Work, a multi-stakeholder initiative created by the European Network Against Racism (ENAR). The initiative brings together businesses, social partners, NGOs, public authorities and academics to find solutions so that ethnic and religious minorities can fully participate in the labour market.

Learn more

The Asia Foundation

In 2021, we partnered with The Asia Foundation on a new social impact initiative. Our partnership will help track and find ways to sustain women’s leadership networks in Asia in science, technology, engineering and mathematics (STEM).

Learn more

National Urban League

In 2021, we joined forces with the National Urban League as a sponsor for this year’s State of Black America report. The National Urban League specialises in economic mobility and sustainability. Its State of Black America report is one of the most highly anticipated benchmarks and sources for thought leadership around racial equality in America.

Learn more

Other ongoing partnerships