CRM
How investing in customer experience helps startups grow
Europe’s startup ecosystem may still have a way to go to bridge the gap to Silicon…
Latest stories
Retail reopening – the importance of an omnichannel service approach
As Europe begins to work through a phased scheme to ease lockdown restrictions, retailers are slowly…
Article How to choose the best CRM for your business requirements
Here are some tips on how to find a CRM platform that serves your requirements and elevates your customer experience
Whitepaper How to justify your sales CRM cost
While you might be convinced that your sales team needs a CRM, others within your organisation…
Whitepaper Optimise your sales CRM to improve customer service
In the experience economy, customers expect to have consistency across all interactions with your business. Customer…
Article The ultimate guide to customer relationship management
Discover what customer relationship management actually is, why it’s important, how to select the best CRM…
Guide Go beyond support: Top 5 use cases for an open CRM platform
Customer relationship management (CRM) is about knowing every critical piece of information on your customers. With…
Article 5 questions every IT leader should ask of their CRM platform
When IT leaders are deciding what they need in a CRM platform, there are five important…
Article Gartner’s 2019 Magic Quadrant for the CRM Customer Engagement Centre
See how you can master change management, a structured approach to organizing people, processes, and technology in order to smoothly implement change within a company