CRM
How to create seamless conversational customer experiences
Deliver better experiences—and boost customer loyalty and revenue in the process—by using bots in tandem with live agents.
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6 min read
Can Zendesk be used as a CRM?
Choosing the right software can be a nightmare. With so many acronyms, options, and features, making…
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6 min read
How to use CRM data to create amazing customer experiences
We’ve all heard the adage: knowledge is power. But in business, data is power and understanding…
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Big Brands CRM Case Studies 2022
Customer service is becoming increasingly important. Zendesk’s CX Trends Report 2022 revealed that 60 per cent…
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The age of Conversational CRM is here
The entire relationship lives in the conversation. Meet the new channels, technologies, and methods of staying on top of the customer relationship.
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