It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts.
Messaging apps have the highest customer satisfaction rating of any support channel and their usage has skyrocketed.
Keeping track of the sales funnel is an essential part of any sales and marketing strategy.
“It’s not about having the right opportunities,” author and sales professional Mark Hunter asserts. “It’s about handling the opportunities right.
We know based on our Startups CX Benchmark Report 2020 that fast-growing startups use more apps than their slower-growth counterparts.
The global software as a service (SaaS) market totalled £113 billion in 2020 — more than double what it was in 2015 and nearly 12 times its 2010 size.
Building a great product isn’t enough to stand out in the market.
Many sales agents make the mistake of focusing more on their pitch than their prospect.