Analyst reports

The ROI of CX transformation

This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs and ROI of an enterprise-wide CX transformation.

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Gartner’s predictions for 2021: CRM customer service and support

Gartner’s predictions for 2021: CRM customer service and support

As your approach to customer service matures, the complexity of your customers’ issues increases.

Choose the right customer-service solution for your business

Choose the right customer-service solution for your business

Setting up your customer-support organisation for success is the first step towards offering excellent customer experience.…

2021 Gartner Magic Quadrant for the CRM Customer Engagement Centre Whitepaper

2021 Gartner Magic Quadrant for the CRM Customer Engagement Centre

Zendesk is named a Leader in the 2021 Gartner Magic Quadrant for the CRM Customer Engagement Centre.

Gartner’s 2020 Magic Quadrant for the CRM Customer Engagement Centre

Gartner’s 2020 Magic Quadrant for the CRM Customer Engagement Centre

Zendesk is named as a leader in the 2020 Gartner Magic Quadrant for the CRM Customer…

Gartner: Improve Employee Experience to Drive Improvements in Customer Experience

Gartner: Improve Employee Experience to Drive Improvements in Customer Experience

Industry leaders need to recognise exactly what kind of impact employees are having on a customer’s experience and take direct steps to ensure that the employee experience is up to par.

Gartner’s 5 key emerging technologies and their impact on customer experience Article

Gartner’s 5 key emerging technologies and their impact on customer experience

At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…

How Homebridge scaled with Zendesk Article

How Homebridge scaled with Zendesk

As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…

Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools Article

Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools

Your IT team deserves to work with the most effective tools and platforms when it comes…