Analyst reports
The ROI of CX transformation
This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs and ROI of an enterprise-wide CX transformation.
Latest stories
Gartner’s predictions for 2021: CRM customer service and support
As your approach to customer service matures, the complexity of your customers’ issues increases.
Choose the right customer-service solution for your business
Setting up your customer-support organisation for success is the first step towards offering excellent customer experience.…
Gartner Magic Quadrant for the CRM Customer Engagement Centre
Zendesk is named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Centre.
Gartner’s 2020 Magic Quadrant for the CRM Customer Engagement Centre
Zendesk is named as a leader in the 2020 Gartner Magic Quadrant for the CRM Customer…
Gartner: Improve Employee Experience to Drive Improvements in Customer Experience
Industry leaders need to recognise exactly what kind of impact employees are having on a customer’s experience and take direct steps to ensure that the employee experience is up to par.
Gartner's 5 key emerging technologies and their impact on customer experience
At Zendesk, we create service-first CRM solutions that allow companies around the globe to provide innovative…
How Homebridge scaled with Zendesk
As a fast-growing company, Homebridge attributes much of its success to superior customer service. Having customer…
Gartner Peer Insights ‘Voice of the Customer’: IT Service Management Tools
Your IT team deserves to work with the most effective tools and platforms when it comes…