Customer Service Guide for Start-upsStart reading
Build service into your product
Zendesk gives you the tools to deliver better customer service. It takes minutes to get going and it's easy to manage, so you can stay focused on other priorities—like growing your business.
Email, chat, phone, social—support customers seamlessly across channels
Grow your knowledge base and scale support with easy self-service
Drive sales online or
in-productwith proactive engagement
Get analytics and gain valuable customer insights
These unicorns started with Zendesk, too
Peloton evolved from a successful crowdfunding campaign to a billion-dollar business. By providing support through Zendesk’s omnichannel solution, Peloton is able to meet its members on whatever channel they prefer.
It’s hard to believe that this dynamic online community started with just a couple of support agents. Airbnb is a perfect example of how to provide best-in-class support while scaling fast.
Le Tote is the largest online closet for women to borrow everyday clothing. It’s a subscription clothing service that’s personalised based on your individual style. With unlimited returns, it’s no surprise that customer service requests increased last year by more than 900%. To deliver a more personal shopping experience, Le Tote uses Zendesk to automate routine interactions and connect customers with an expert stylist.
Finding the time to choose the right toolset is not always a top priority for startups—especially when they’re running full speed to reach the next milestone. Despite their fast and furious growth, Slack was determined not to make the mistake of selecting tools they would eventually outgrow. By choosing Zendesk Support, Slack saw a 74% improvement in first response time.
Plays well with others
We get it. You’ve invested time and money in your favourite tools. That’s why Zendesk seamlessly integrates with pretty much all of them. We also have APIs and SDKs to make it easy to build on top of our flexible platform.Get the tools
Are you an incubator or investor?
If hunting for unicorns is what you do, join the Zendesk for Startups partner programme. You’ll be in excellent company. Think of it as an extension of your operating team, without the management fees.Join us
How to apply
It’s easy. There are three simple requirements:
- Must be a new customer of Zendesk
- Have less than £2M in funding
- Must have fewer than 100 employees
- Bonus: Associated with one of our partner incubators or accelerators
***The Zendesk for Start-ups programme provides a monthly credit of $218 for 12 months (equivalent to 2 seats of Zendesk Suite professional plan or used across our Support, Chat, Guide and Talk products). After your application is approved, you’ll receive a coupon code to apply to your purchase. Your account must be billed in US dollars in order to access this promo. Coupon is only valid for 12 months with no chance of renewal. Discount is based on list pricing and is final.