Apps and integrations
Digital-first customer service – it’s good for customers and the bottom line
The way customers expect to interact with businesses has changed.
Latest stories
What retailers are missing in the digital transformation
Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change.
Top priorities for IT in the new normal
There are significant long-term implications for how IT is managed and supported.
Customer expectations have changed. Here’s how to keep up.
What customers want and what they get might not always align, but the stakes are getting higher for any business that falls short.
How to craft a customer service philosophy that resonates
Providing exceptional customer service is paramount to building brand loyalty – it’s not enough to have just a great product or service.
An overview of apps for startups
We know based on our Startups CX Benchmark Report 2020 that fast-growing startups use more apps than their slower-growth counterparts.
Welcome to your one-stop integration shop
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. unitQ Monitor.
How to show customer appreciation (+ customer gift guide)
Businesses often narrowly focus on growth and what it takes to acquire a new customer.
Customer experience is a team sport
As products become increasingly complex, effective cross-departmental communication is a must—and the key is to treat customer service like a team sport