Apps and integrations
Digital-first customer service – it’s good for customers and the bottom line
The way customers expect to interact with businesses has changed.
Latest stories
Article
5 min read
What retailers are missing in the digital transformation
Coming out of a pandemic that rocked the retail world, this year’s NRF Converge event focused on dealing with change.
Article
4 min read
Top priorities for IT in the new normal
There are significant long-term implications for how IT is managed and supported.
Article
6 min read
Customer expectations have changed. Here’s how to keep up.
What customers want and what they get might not always align, but the stakes are getting higher for any business that falls short.
Article
8 min read
How to craft a customer service philosophy that resonates
Providing exceptional customer service is paramount to building brand loyalty – it’s not enough to have just a great product or service.
Article
6 min read
An overview of apps for startups
We know based on our Startups CX Benchmark Report 2020 that fast-growing startups use more apps than their slower-growth counterparts.
Subscribe to the blog
The best source of information for customer service, sales tips, guides and industry best practice. Join us.