Strike up a conversation on live chat

Reach your customers instantly via web, mobile on live chat and messaging

Live chat and messaging with Zendesk Suite

Formerly known as Zendesk Chat, messaging provides you with the flexibility to have live chats in real time and ongoing conversations that provide a full history of the conversation with your customers. Available through the Zendesk Suite, messaging gives your team the benefits of live chat software and more. It lets you deliver rich conversational experiences connected across your web, mobile or social apps. It's easy to automate and fast to scale for every customer need.

Learn more about Zendesk messaging

Let the good convos flow

Zendesk messaging gives you access to real-time or ongoing support. Add live chat to your website or mobile app and start talking to customers in minutes. It lets you help customers in real time, increasing customer satisfaction. And satisfied customers are happier customers.

Zendesk live chat

Make yourself available to chat

Live chat and messaging create a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their experience. It can help your business in the following ways:

  • Be there for your customers in the moment: Anticipate customer questions and offer help when—and where—they need it most, using chat support
  • Raise your sales: Customers are 3X more likely to make a purchase when you reach out with a live chat
  • Less wait, more happy: Live chat and messaging let agents help more customers in less time, which means happier customers more of the time
Zendesk live chat software agent and end -user views

Get the most out of real-time support with Zendesk messaging

Add modern messaging with live chat capabilities to your website or mobile app so customers can have rich conversations without having to repeat themselves. Zendesk messaging provides your team with capabilities to get up, running, and organised quickly.

  • Engage on your terms on web and mobile with embeddables that can be customised to your brand’s unique needs
  • Have real-time and persistent conversations, and keep the conversation going across devices and channels with full conversation history at all times
  • Deliver rich experiences with support for typing indicators, delivery events and rich message types like emojis, GIFs, forms, carousels and quick replies
  • Automate responses using bots to resolve issues or help escalate a customer to the right agent on any channel
  • Bring on the context so agents can see the full picture (including the customer profile and past history) and provide faster, more personalised responses from an agent workspace optimised for delivering support through live chat and messaging
  • Organise your conversations with business rules and workflows, such as routing, reporting, tags and more to efficiently deliver the best CX

Foodpanda

Foodpanda sees the highest satisfaction ratings from live chat—which they provide online and embedded in their app

Read customer story