Fostering customer relationships that last through times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty
Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention
The ideal formula for customer loyalty is a mix between the operational and the emotional, from customer support to marketing, to branding, and more
Take a look at how putting the customer at the center of your company’s orbit can change your business for the better
What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty
Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits
Many consumers love proactive engagement, when it’s done well. But honing it involves our data — which some of us would rather keep private.
No matter how much time you spend delivering good customer service, it’s important to remember you…
Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.