Customer retention

Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organisations are struggling to meet SLAs and baseline customer expectations.

Customer expectations Customer retention

Latest stories

Article

How to track and improve your customer loyalty

Businesses need loyal customers. But gaining and maintaining customer loyalty is hard work. Zendesk’s CX Trends…

Client loyalty Customer loyalty Customer retention

7 min read

How CRM helps customer retention

What are the main customer retention challenges? Finding and gaining customers is tough, but keeping…

Customer retention

Article
4 min read

How to scale a customer success team with a low-touch approach

Contribution from Raphael Presberg, Co-founder, Nalia Many B2B SaaS startups struggle with scaling up their CS…

Customer retention

Article
14 min read

How to deal with angry customers: 17 tips, templates, and examples

Not sure what to say to calm down an angry customer? Here’s how to handle an irritated customer and ease tension across channels.

Agent tips Customer retention Tools and templates

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