Skip to main content

Customer retention

Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in: progress is stalling—even leading customer service organisations are struggling to meet SLAs and baseline customer expectations.

Latest stories


How to track and improve your customer loyalty

Businesses need loyal customers. But gaining and maintaining customer loyalty is hard work. Zendesk’s CX Trends…

7 min read

How CRM helps customer retention

What are the main customer retention challenges?   Finding and gaining customers is tough, but keeping…

4 min read

How to scale a customer success team with a low-touch approach

Contribution from Raphael Presberg, Co-founder, Nalia Many B2B SaaS startups struggle with scaling up their CS…

14 min read

How to deal with angry customers: 17 tips, templates, and examples

Not sure what to say to calm down an angry customer? Here’s how to handle an irritated customer and ease tension across channels.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

4 min read

At Home and Happy? – What Remote Work Means for Customer Service

Last year was the year COVID-19 forced a shift in working practices. Could 2021 be the…

4 min read

Transformation in the money transfer industry: The impact of customer expectations

Over the last ten years the money transfer industry has seen dramatic change. A decade ago,…

8 min read

Why you need a customer success manager

Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organisation.

Subscribe to the blog

The best source of information for customer service, sales tips, guides and industry best practice. Join us.