Customer retention

6 customer retention strategies used by businesses that built loyalty

Fostering customer relationships that last through times of prosperity as well as uncertainty starts with incorporating a set of skills and strategies to reduce customer churn and build loyalty

Latest stories

Turn the churn around: how to reduce customer churn Article

Turn the churn around: how to reduce customer churn

Learning what can be controlled regarding churn is how you'll recognize the predictive details to reduce defection and improve customer retention

Cultivating customer loyalty for long-term success Article

Cultivating customer loyalty for long-term success

The ideal formula for customer loyalty is a mix between the operational and the emotional, from customer support to marketing, to branding, and more

7 tips for creating a customer centric business Article

7 tips for creating a customer centric business

Take a look at how putting the customer at the center of your company’s orbit can change your business for the better

Beyond “buy 10 get one free”: What is customer loyalty? Article

Beyond “buy 10 get one free”: What is customer loyalty?

What exactly does real customer loyalty look like? We asked CX practitioners and experts for their best tips for building customer loyalty

3 top priorities in banking customer service Article

3 top priorities in banking customer service

Customers expect banks to offer an exemplary digital experience — and retain a human touch. High performers share these traits

Good proactive engagement factors in privacy concerns Article

Good proactive engagement factors in privacy concerns

Many consumers love proactive engagement, when it’s done well. But honing it involves our data — which some of us would rather keep private.

5 types of difficult customers and how to help them Article

5 types of difficult customers and how to help them

No matter how much time you spend delivering good customer service, it’s important to remember you…

Personalize your interactions: The customer context tools you need Article

Personalize your interactions: The customer context tools you need

Customer context is crucial when offering personalized support, but it’s generally lost in the online experience.