The team at InVision explains how they reaped the benefits of an engaged user community, now an essential component of their business strategy—for support and beyond
One of the easiest ways to distinguish a good support organization from a great one is this: good ones are capable of meeting the everyday challenges as they occur, but great customer service
What’s the key to delivering exceptional customer service during rapid change and company growth?
Even when you’re anxious to leave a software or service behind, making the change to a new customer service solution can be hard.
So how do you pull off delivering 24/7 business hours? By being smart humans and using technology wisely
First Contact Resolution is a metric that, when used judiciously, can help drive improvements in customer experience. But it’s not without its pitfalls
Despite major improvements in other realms of customer service, many companies are using outdated technology and methods for providing customer service over the phone
No matter the type of business, customer service agents are very often the first people customers and prospects speak with