Manufacturing

Ebook
1 min read

Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line

It’s no surprise that consumers across the world have higher expectations when it comes to customer…

Article
5 min read

Why manufacturers must shift gears from product to CX, powered by AI

Times are changing. According to research, sixty six per cent of manufacturers are planning to launch…

Article
3 min read

From the Customer’s lens: Order to cash - the Issue of integration in manufacturing

Many of the largest manufacturers have grown through acquisition, and this means bringing together so many…

Article
4 min read

The impact of automation and AI on manufacturing

A digital revolution in manufacturing is underway. For manufacturers that embrace these new technologies, the opportunities are vast.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you’ll hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell and more. Relate is where service leaders connect, learn and discover new resolutions.

1 min read

Customer Experience Manufacturing Trends 2022

Manufacturing leaders agree – customer service impacts the bottom line. But many companies are missing the…

Zendesk for Manufacturing: Customer service that powers lifetime customer value

Discover how to connect all of your customer data to create better CX and boost your bottom line.

Whitepaper
1 min read

Meeting the challenges of CX in modern manufacturing

Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…