Manufacturing
State of Manufacturing CX 2023
Download the State of Manufacturing CX 2023 report for actionable CX insights built for manufacturers in today’s ultra-competitive environment.
Latest stories
Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line
It’s no surprise that consumers across the world have higher expectations when it comes to customer…
Why manufacturers must shift gears from product to CX, powered by AI
Times are changing. According to research, sixty six per cent of manufacturers are planning to launch…
From the Customer’s lens: Order to cash - the Issue of integration in manufacturing
Many of the largest manufacturers have grown through acquisition, and this means bringing together so many…
The Fourth Industrial Revolution: How automation and AI will impact manufacturing
A digital revolution in manufacturing is underway. For manufacturers that embrace these new technologies, the opportunities are vast.
Zendesk for Manufacturing: Customer service that powers lifetime customer value
Discover how to connect all of your customer data to create better CX and boost your bottom line.
Meeting the challenges of CX in modern manufacturing
Years ago, to succeed as a manufacturer, it was sufficient to make high-quality products and price…