Big businesses need to make big moves

Big companies face big challenges. In order to maintain long-term loyalty, your company has to live up to evolving customer expectations. And doing that at scale can be hard.

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Zendesk can help. Our enterprise customer support solution helps you efficiently handle a globally dispersed customer support team, so you can align your organisation around what matters most—your customer.

Helping your business make agility possible

Make the millions feel like they're one in a million

As an enterprise organisation with a large customer base, you shouldn’t have to be swamped with the details. Personalise every interaction and respond to customers faster so you can maintain customer loyalty over the long haul.

Manage specialised support teams

Unify your team’s tools with a single customer service platform, so that your customers get a consistent experience – regardless of who’s serving them. And customising your workflow is easy, so you can make changes where and when you need them.

Get all your teams moving in the same direction

Share customer insights with other teams and break down the silos. Our integrated customer support solution allows your teams to efficiently communicate and collaborate with others.

See what analysts say about us

Our products and API integrations work together to deliver a consistent customer experience on all channels, and our customers are particularly pleased with our low total cost of ownership and time-to-deployment.

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Check out the Gartner report

*Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Build a best-of-breed solution with Zendesk

Use Zendesk products as they are delivered, or customise and extend our enterprise solution to integrate into your existing tech stack. The choice is yours.

Products Easy to implement, use and scale

Platform Open, modern, extensible and secure—with a partner ecosystem that extends your capabilities

Customer Experience Experts and partners to guide you throughout your solution life cycle

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“We went from being in a complete fog—not being able to see two feet in front of us—to open air. Before, we had no visibility whatever. Once we started using Zendesk, we knew where our tickets were coming from and what people needed.”
– Jamie Loren Byers II
Head of Support, EAN Partner:Connect
3,300
Avg. monthly ticket volume
91%
CSAT

Security made for the enterprise

Data centre and network security We ensure the confidentiality and integrity of your data with industry best practices. Our security team is on call 24/7 to respond to security alerts.
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Application security We take steps to securely develop and test against security threats to ensure the safety of customer data. In addition, Zendesk employs third-party security experts to perform detailed penetration tests on different applications within our family of products.Learn more

Compliance certifications and memberships We implement security best practices to meet not just industry-based compliance, but the most stringent requirements.
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Transform your customer experience.
Start with your customer service strategy.

Transforming customer experience is more important than ever for enterprise businesses. Hear from Gartner and Zendesk on why your CX transformation initiatives need to start with your customer service strategy.

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We'll walk you through the product family and answer any questions you have about Zendesk.

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