Customer expectations are always evolving—and so is your business. That’s why enterprise customer service software needs to be flexible. Whether you’re a high-growth innovator or an established company undergoing transformation, we can help.
Great customer service is all about having a personal touch. As an enterprise organisation with a large, diverse customer base, you need tools that can do it all—segment, personalise, and respond to customers on their preferred channels so you can maintain loyalty for the long term.
A large, dispersed company means managing multiple agents and their many unique skill sets. Zendesk gives you the flexibility to customise your support solution with tools like advanced workflow capabilities and AI-powered automation and self-service—which means tickets flow to the right agents, and agents have the knowledge they need to solve any problem.
The bigger the company, the more complex your operations are. Integrate your tools, data and communications across all departments for smoother customer interactions and fewer miscommunications.
Zendesk is a customer service and engagement platform that helps create the best possible experience for innovative and forward-thinking companies round the world. Our enterprise customer support solution helps you efficiently handle a globally dispersed team, so you can align your organisation round what matters most—your customer.
16
global offices
99.9%
uptime SLA*
Reliability and transparency you can rely on
4.75B
interactions processed annually
GDPR
Zendesk products support GDPR compliance
Security made for the enterprise
See what analysts
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* Available through the Customer Priority Support Add-on
** Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
Customise your support and configure any workflow at scale. Zendesk puts all your interactions in one place, so you can provide omnichannel support at scale—whether it's email, chat, phone or self-service—so that conversations are seamless, personal and efficient.
Zendesk Sunshine is our open, flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives.
Our Zendesk Customer Experience team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience.
3,300
average monthly ticket volume
91%
CSAT
