ZENDESK FOR ENTERPRISE
Transform your customer relationships
Zendesk allows you to adapt to changing customer expectations. Align your teams and technology with what matters most – the customer.
BUILT FOR THE ENTERPRISE
The future of customer experience
Drive better conversations
Offer rich, personalised conversations on the channels customers choose. This makes it feel like more than just a transaction but also helps create long-term loyalty.
Conversational featuresMaximise agent efficiency
Transform agents from problem solvers into revenue drivers. Our all-in-one workspace lets them focus less on repetitive tasks and more on relationship building.
Productivity featuresAdapt to change faster
Keep up with changing customer demands. Enter new markets and scale even faster with the open, flexible solutions on our complete Sunshine platform.
Zendesk platform
ZENDESK SUNSHINE PLATFORM
Open, flexible architecture
Our library of 1,200+ apps and integrations lets you add your everyday systems with a single click, whilst our comprehensive set of APIs allows you to extend and customise solutions. Data becomes useful and usable when you connect your tech stack to Zendesk.
Evaluate Zendesk ROI
Forrester Consulting reveal the costs and benefits of Zendesk, pointing to an ROI of 286% with payback in less than six months for a composite organisation.
SECURITY AND COMPLIANCE
You’re safe with us
Trusted by Fortune 100 companies, our privacy and data protection programme includes a team dedicated to global compliance. We operate within all regulatory and industry frameworks – because software is only as good as its security.
ZENDESK WORKS FOR YOU
Tailored to your needs
Bring your vision to life
Partner with our world-class experts to design and implement Zendesk. Our Professional Services team will give you the personalised service you need to reduce time-to-value and transform your service offerings.
Start the partnershipFind your industry
We know every industry works a little differently. Whether you work in retail, manufacturing, financial services or any other sector, our expertise will help you make the most of Zendesk.
View Zendesk industriesCUSTOMER STORIES
How businesses use Zendesk
“Time-to-cash absolutely improves with Zendesk; with faster resolution times, SMC fulfills and invoices orders more quickly”
Robin Rodriguez
Global manager of platform and service delivery
Read more here.15
languages supported
1,000+
agents
4
time to implementation (months)
83
countries worldwide
“Anything that reduces your handle times allows you to help more customers, which is particularly valuable when your company is growing quickly.”
Amy Velligan
Director of Support
Read more here.+9%
resolution rate
65%
one-touch resolution
90%
real estate agent retention
70
U.S. markets served
“Customer service can be a sales driver, not just a cost centre. If leadership understands how valuable those conversations are and invests in the team, it can help turn customers into loyal, raving fans.”
Bonni Poch
Manager, Customer Experience and Training
Read more here.94%
first-call resolution
3x
happier agents
300+
stores across Canada
+15%
CSAT increase
“The platform is so user-friendly for our agents. You can customise just about everything to meet the specific needs of your business.”
Ivana Suljetovic
Senior frontline manager, Member Services
Read more here.80,000+
contracts per month
25-35%
reduce costs with self-service
+6%
CSAT increase
4,000
companies served
"Zendesk’s greatest strengths ... are its simplicity and ease of customisation, which lets companies create the perfect workflow for their unique situations. You’re not pigeonholed into having certain features work a certain way.”
Justin Michaud
Senior manager, Customer Support
Read more here.-40%
decrease in average handle time
+14%
CSAT increase
-28%
decrease in customer wait time
230
countries with customers
“Within three weeks of signing off on a suite of Zendesk products ... Stanley Black & Decker global support teams were up and running on all channels after just one day of training.”
Orlando Gadeo Ros
Global VP, Customer Experience Transformation
Read more here.3
first-call resolution
+300%
increase in agent efficiency
1,000+
growth in customer interactions
100%
adherence to one-hour FRT SLA
Zendesk in action
