Zendesk for Enterprise

Designed for enterprise businesses

Customer expectations are always evolving—and so is your business. That’s why enterprise customer service software needs to be flexible. Whether you’re a high-growth innovator or an established company undergoing transformation, we can help.

The Zendesk for enterprise approach

  • Make the millions feel like they're one in a million

    Great customer service is all about having a personal touch. As an enterprise organisation with a large, diverse customer base, you need tools that can do it all—segment, personalise, and respond to customers on their preferred channels so you can maintain loyalty for the long term.

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  • Scale up your workflow

    A large, dispersed company means managing multiple agents and their many unique skill sets. Zendesk gives you the flexibility to customise your support solution with tools like advanced workflow capabilities and AI-powered automation and self-service—which means tickets flow to the right agents, and agents have the knowledge they need to solve any problem.

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  • Get on the same page

    The bigger the company, the more complex your operations are. Integrate your tools, data and communications across all departments for smoother customer interactions and fewer miscommunications.

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Made for scale

Our customer service and engagement platform helps forward-thinking enterprises create the best possible experiences. We deliver the right balance of simplicity and sophistication to align teams and technology round what matters most—your customer.

16

global offices

99.9%

uptime SLA*
Reliability and transparency you can rely on

4.75B

interactions processed annually

GDPR

Zendesk products support GDPR compliance

  • AICPA Service Organisation Control Reports SOC aicpa.org/soc (Formerly SAS 70 Reports)
  • bsi. ISO/IEC 27001 Information Security Management
  • Information Security Management ISO 27001 Certified
  • TRUSTe Verified
  • Skyhigh Enterprise-Ready
  • Privacy Shield Framework

Security made for the enterprise

See what analysts
say about us**

* Available through the Customer Priority Support Add-on

** Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organisation and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Build a best-of-breed solution with Zendesk

Products

Customise your support and configure any workflow at scale. Zendesk puts all your interactions in one place, so you can provide omnichannel support at scale—whether it's email, chat, phone or self-service—so that conversations are seamless, personal and efficient.

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Platform

Zendesk Sunshine is our open, flexible CRM platform. Sunshine is built on AWS and lets you seamlessly connect and understand all your customer data—wherever it lives.

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Expertise

Our Zendesk Customer Experience team offers an effective combination of broad customer service expertise and deep product knowledge to help you deliver a differentiated customer experience.

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See how Zendesk can help you achieve a positive ROI

Join global brands from every industry

“We went from being in a complete fog—not being able to see two feet in front of us—to open air. Before, we had no visibility whatever. Once we started using Zendesk, we knew where our tickets were coming from and what people needed.”

— Jamie Loren Byers II
Head of Support, EAN Partner:Connect

3,300

average monthly ticket volume

91%

CSAT

See how Zendesk products can fit your needs