Analytics and data
Customer conversations are a gold mine for key insights, but how do you know what to look for? Find out how to capture, process, and iterate on customer data, so you can build the modern experiences your customers have come to expect.
The world is more unpredictable than ever before. Responding to constant economic, social, environmental, and political…
Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer…
When used wisely, first contact resolution (FCR) can help increase agent efficiency and drive improvements in the customer experience.
Agility was a buzzword even before 2020, particularly in fast-moving industries where changing trends and emerging technologies meant businesses had to constantly stay on their toes
Cohort analysis: Learn how to carry out a cohort analysis to understand your customers' behaviour, improve their experience and your company's competitiveness.
Zendesk is named a Leader in the Gartner Magic Quadrant for the CRM Customer Engagement Centre.
By monitoring customer engagement metrics, you can understand how your audience is responding to your marketing content—and what could be improved to encourage more engagement
While every business is unique, growing businesses which prioritise customer experience often have a few customer service challenges in common.