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Introducing the world’s most complete CX solution for the AI era

Zendesk was founded on the belief that CX could be better, bringing a beautifully simple, easy-to-use solution to the legacy world of expensive call centre technology. Nearly two decades later, we’re here to disrupt the industry once again – this time with AI.

Guides, research and more

100+ best canned responses for live chat: Examples + template

These 100+ live chat canned responses speed up service interactions and support exceptional CX. Get started today with our template.

Optimise your service operations with Zendesk AI

Discover how you can use Zendesk AI to optimize your customer service operations.

Automate your customer service experiences with Zendesk AI

Our three-part series of one-pagers delves into why investing in AI is critical for modern businesses, showcasing how it can revolutionise customer support, enhance satisfaction, and drive unparalleled efficiency.

Latest stories

Customer service cover letter examples and tips

Use our customer service cover letter examples to stand out from your competition and set yourself up for success.

AI for customer success: Benefits + use cases

Use AI for customer success to create personalised journeys, reduce customer churn, and lower business costs, all while improving customer experiences.

Article
3 min read

Capgemini & Zendesk: Transforming employee experience

The modern HR landscape is rapidly evolving, and at the heart of this transformation is the…

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

What is an IT service desk? Definition + benefits

An IT service desk is a central employee service hub that helps streamline support, boost productivity, and improve job satisfaction. Read to learn more.

What is employee service management? Complete guide

Employee service management is a strategic initiative aimed at elevating employee support by streamlining HR and IT services, automating routine tasks, and empowering employees with self-service capabilities.

AI in the workplace: Future-proofing operations + benefits

Discover how artificial intelligence advancements and AI in the workplace are changing the type of work teams do, manage, and produce in this guide.

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