Improve customer experience

How investing in customer experience helps startups grow

How investing in customer experience helps startups grow

Europe’s startup ecosystem may still have a way to go to bridge the gap to Silicon…

Customer service definition for 2020 and beyond Article

Customer service definition for 2020 and beyond

Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships

Leading a startup during a pandemic: 5 lessons from 5 founders

Leading a startup during a pandemic: 5 lessons from 5 founders

Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.

How to measure customer satisfaction: advice from industry leaders

How to measure customer satisfaction: advice from industry leaders

Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.

Sell more

Changes to SMB sales cycles better position teams for the challenges ahead

Changes to SMB sales cycles better position teams for the challenges ahead

Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…

Why every sales team needs a Sales Data Scientist

Why every sales team needs a Sales Data Scientist

If you want your sales team to reach their potential, help them get more out of the data.

Personalise outreach at scale with sales engagement automation Article

Personalise outreach at scale with sales engagement automation

To help sales teams make personalised lead outreach more efficient, we are launching new sales engagement automation tools for Zendesk Sell.

The ultimate guide to sales email automation Guide

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

Guides, research, and more

Adapting to rapid change

Adapting to rapid change

These days, getting customer support right is more important than ever. Smaller firms must go above…

How financial services companies have modernized the customer experience

How financial services companies have modernized the customer experience

Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…

How the accelerating convergence of CRM and contact centers is driving better CX

How the accelerating convergence of CRM and contact centers is driving better CX

While the general use of customer relationship management software (CRM) has become the industry standard, it…

Latest stories

Empathy in a chaotic world — and a new way to say thanks

Empathy in a chaotic world — and a new way to say thanks

As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.

5 tips for providing customer oriented support (and why you should)

5 tips for providing customer oriented support (and why you should)

Your support team can create customer loyalty. Here's how.

Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels

Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels

Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.

New Zendesk app integrations are here

New Zendesk app integrations are here

The newest integrations from Zendesk—at your service.

Home-bound customers turn to messaging channels

Home-bound customers turn to messaging channels

Like the perfect storm, 2020 blew in and turned business on its head. And today, business…

Update on Privacy Shield Invalidation by the European Court of Justice

Update on Privacy Shield Invalidation by the European Court of Justice

The Court of Justice of the European Union (CJEU) delivered its judgement in Data Protection Commissioner…

Scaling your support team: 7 common questions answered Article

Scaling your support team: 7 common questions answered

Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…

Embracing change: Build, test, and adapt in a sandbox environment

Embracing change: Build, test, and adapt in a sandbox environment

The world will keep changing, and now is the time to embrace it. Change can be…