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Editor’s picks
Sales
Guide The ultimate guide to sales email automation
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
Article The ultimate guide to agile sales management
Discover agile sales development principles that can be applied to empower reps, improve team performance and…
Buzzwords & Clichés Holding Your Sales Team Back
Language matters when it comes to business. When it comes to closing sales, the power of…
Using Promotions To Drive Sales
Sales promotions are a great way to boost business for your company in the short term,…
Service
Article How customer experience is helping payment companies and digital banks to differentiate
As consumers, we are living our lives through technology – and increasingly mobile technology at that.…
Article How insurtech disruptors are teaching the industry a valuable lesson in customer experience
There’s nothing like living through a global pandemic to put insurance firmly front of mind. Capgemini’s…
Article Google Business Messages: 3 best practices for customer service teams
Meet customers where they are and build stronger connections with them through Google Business Messages.
Article How to use Apple Messages for Business for customer service
Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.
Culture
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Article Making hybrid working work for your team
To say the concept of hybrid working is on everyone’s mind, would be an understatement. Over…
Article The future of customer experience: how VR, AR and 5G are changing customer service
Over the past 15 years, new technologies have entered the market at an increasingly rapid pace…
Article Why the digital evolution starts with customer loyalty
It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…
Article A guide to building a customer-centric organisational culture
Your company’s organisational culture is its identity. Learn how to build a culture that’s all about your customers.
Trending
Article The challenges of modern CX in financial services
On 1 October JP Morgan launched its new digital retail bank in the UK. As one…
Article How to use Facebook chatbots to improve customer service
Facebook chatbots are your secret weapon on Messenger.
Article Agile retailers reimagine customer service
Inditex, the world’s biggest fashion group and owner of Zara, has announced in 2020 it will…
Guides, research, and more
Guide Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe
To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.
Report: The State of CX Maturity among SMBs of Europe
To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.
Guide Guide to the Zendesk Marketplace
When your agents can deliver a great experience, customers are more likely to do business with you.
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Latest stories
How to mentor and mentee
When it comes to mentoring, there are two key roles: the mentor and the mentee. Mentoring…
How To Repair a Toxic Workplace
For a lot of people, the office is where they spend most of their waking hours.…
How to Measure Employee Engagement
The Gallup Organization conducted an extensive study in 2020 regarding the benefits of employee engagement, surveying…
How to Keep Customer Data Clean
Your customer data is the key to sales success. It’s how you get in touch with…
How to gently remind a potential customer
Don’t worry if it’s been a while since you’ve heard from a prospective client. A gentle…
How To Create A Culture of Recognition In Your Workplace
Workplace recognition is an important method of encouraging employee engagement. However, a National Employee Research Survey…
Article How innovative digital strategies are helping luxury brands take high-end service online
We are all living in a time of profound change, but the Covid-19 pandemic has hit…
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Article Why social messaging is the future of customer experience
Challenged on the highly detailed nature of her requests to someone who is serving her, Sally…