Sales

The ultimate guide to sales email automation Guide

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

The ultimate guide to agile sales management Article

The ultimate guide to agile sales management

Discover agile sales development principles that can be applied to empower reps, improve team performance and…

15 sales incentives that actually work Article

15 sales incentives that actually work

As a sales manager, you have the difficult job of motivating your team month after month.

75 motivational sales quotes to galvanise you into action Article

75 motivational sales quotes to galvanise you into action

Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.

Service

Why the digital evolution starts with customer loyalty Article

Why the digital evolution starts with customer loyalty

It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…

Becoming a future-ready business Article

Becoming a future-ready business

During testing times, nothing is more important than human connection. That is exactly why this particular…

Elevate your e-commerce business with Zendesk integrations Article

Elevate your e-commerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…

The most important customer service skills for 2021 Article

The most important customer service skills for 2021

The impact of COVID-19 has changed customer service for good. What started as a global health…

Culture

The business imperative of supporting your people

The business imperative of supporting your people

HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.

Managing rapid growth during a pandemic: A CX Moment with Snap

Managing rapid growth during a pandemic: A CX Moment with Snap

Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.

The future of customer experience: how VR, AR and 5G are changing customer service Article

The future of customer experience: how VR, AR and 5G are changing customer service

Over the past 15 years, new technologies have entered the market at an increasingly rapid pace…

Pride is about celebrating inclusion for all employees

Pride is about celebrating inclusion for all employees

Send a gratitude-filled message with Thank You Machine in honor of WorldPride and the work of the Human Rights Campaign.

Guides, research, and more

How Zendesk powers an evolving workplace

How Zendesk powers an evolving workplace

The future of work pivots on people, tools, and communication. This ebook clearly explains how Zendesk empowers HR and IT teams to help every employee, focus their talents on complex projects, and to scale with ease

2021 Employee Experience Trends Report

2021 Employee Experience Trends Report

Our 2021 Employee Experience Trends Report explores how over 90,000 global companies are harnessing the collective power of their people to get ahead.

How mid- to large-size businesses can accelerate EX success

How mid- to large-size businesses can accelerate EX success

Companies have made seismic shifts in how they do business in the past 18 months. Customer…

Latest stories

Integrations to keep your summer going

Integrations to keep your summer going

New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.

What retailers are missing in the digital transformation

What retailers are missing in the digital transformation

Being there for customers on Instagram and other messaging apps can set retailers apart

Contact management 101: A guide for sales and support teams

Contact management 101: A guide for sales and support teams

Leverage contact data to win over new customers and strengthen your relationships with existing ones.

Here’s how companies actually got faster at solving customer issues last year

Here’s how companies actually got faster at solving customer issues last year

Sometimes it's the little things that make a big difference.

Employee burnout: spot the signs and prevent it from happening Article

Employee burnout: spot the signs and prevent it from happening

Last year, millions of people around the world went from working in their office, going to…

Why you should use historical data to automate inquiries

Why you should use historical data to automate inquiries

Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.

How CX leaders across industries can flex their agility

How CX leaders across industries can flex their agility

The ability to readily adapt to world events and evolving customer expectations is more important than ever—here's how you can stay agile in your industry.

Sales enablement made simple: A start-to-finish guide

Sales enablement made simple: A start-to-finish guide

Learn how sales enablement empowers your sales team to sell effectively.