Article CX is at a digital tipping point – here’s what IT leaders can prepare for
As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.
Editor’s picks
Sales
Guide The ultimate guide to sales email automation
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
Article The ultimate guide to agile sales management
Discover agile sales development principles that can be applied to empower reps, improve team performance and…
Article Get to know the features of a CRM: the advantages for your business
Learn about the advantages, disadvantages and features of a CRM so that you can make the best decision for your company.
Article Upselling and cross-selling: Understanding the concepts and building a strategy
“Do you want to make that a meal?” It’s the most common offer at a drive-through…
Service
Article Elevate your e-commerce business with Zendesk integrations
Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…
Article Businesses get the message about fluid customer service
In a world turned on its head by the global pandemic, digital channels are the new…
Article The digital tipping point – a European perspective
Our Customer Experience Trends 2021 report demonstrates that two-thirds of European decision makers are saying Covid-19…
Article Millennials vs. Gen Z: how their customer service expectations compare
Millennials and zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer service expectations and preferences.
Guides, research, and more
The Zendesk Sales Trends Report 2021
Sales organizations are increasingly turning to digital and remote-enablement technologies to deal with a shift in the market. Learn more about 2021 sales trends.
Guide The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…
Guide The digital tipping point: How SMBs can accelerate CX success in 2021
In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…
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Supporting your customers starts with supporting your agents
If there’s one silver lining to the pandemic, it’s that…
Article How businesses can benefit from omnichannel personalisation
It’s not surprising that most of us switched to online shopping when physical stores shut down…
Infographic CX Trends in Europe 2021 (9): Most companies don’t have access to the most common types of customer data
The largest ‘Work from home’ experiment ever conducted has impacted everything about how we work, from…
Customer retention software: Everything you need to know
Learn more about customer retention software and how it can help your business provide awesome customer experiences.
Infographic CX Trends in Europe 2021 (8): AI remains an underutilised tool
43 percent of companies in Europe feel digital transformation has accelerated by one to three years…
The 5 communication styles customer service agents need to know
The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.
Welcome to the integration station
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Discord…
How to prioritize your CX budget
According to the CX Trends report, companies plan to invest more in customer experience across the organization. Knowing this, what should companies do next — and how?