All new Suite, radically simple
Today we announced the launch of our new Zendesk Suite, along with our comprehensive messaging solution.
Editor’s picks
Sales
Guide The ultimate guide to sales email automation
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
Article The ultimate guide to agile sales management
Discover agile sales development principles that can be applied to empower reps, improve team performance and…
Article Close deals faster with sales process automation
Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.
Article Getting started with sales management: Everything you need to know
A comprehensive guide for new sales managers.
Service
Article Retail in Europe: Reigniting growth after the ‘great reset’
According to the European Journal of Social Psychology it takes between 18 and 260 days to…
Article How CX is critical for the new digital world of financial services
The adoption of mobile over the last 20 years has dramatically changed the face of financial…
Article Redefining CX for a new era – CX Trends in Europe 2021
During times of significant uncertainty, the main thing humans want is communication. Over the last year,…
Article Zendesk messaging: Customer service in a digital-first world
Cue the confetti! Zendesk messaging is here to help deliver rich conversational experiences connected across your web, mobile and social apps.
Guides, research, and more
Customer service gets conversational
A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…
The motherlode of sales email templates
Sales emails need eye-catching subject lines, engaging introductions, and customized messages that speak directly to the…
The ROI of CX transformation
This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.
Browse The Library
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Latest stories
Employee experience: internal help desks and the future of work
Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk
Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?
For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.
4 ways to stay ahead of the retail paradigm shifts
The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.
How Zendesk is helping the vaccine distribution effort
Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort
How to set SMART goals for customer service
The road to unhappy customers is paved with vague intentions. Okay, so that’s not precisely how…
Article The fight to end world hunger can begin with gratitude
Why Zendesk adopted food insecurity as an area of focus in 2021
How do customers really feel about conversational AI?
Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, customers…
Start using inclusive language with your team and customers
A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…