Sales

Why you need to connect sales and customer service right now Article

Why you need to connect sales and customer service right now

Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?

What is the buyer’s journey? Definition, stages, and examples Article

What is the buyer’s journey? Definition, stages, and examples

Gain a deeper understanding of your audience’s path to purchase so you can improve your sales and marketing efforts.

How to craft a foolproof go-to-market strategy (+ examples) Article

How to craft a foolproof go-to-market strategy (+ examples)

With a go-to-market strategy, you can turn your product concepts into tangible goods without chaos or confusion.

Keep companies competitive with a data-driven sales approach Article

Keep companies competitive with a data-driven sales approach

If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.

Service

Mental Health Awareness Week: How to help remote agents avoid burnout Article

Mental Health Awareness Week: How to help remote agents avoid burnout

Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.

How live commerce can break down customer-experience barriers Article

How live commerce can break down customer-experience barriers

Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.

8 customer service standards to elevate your business Article

8 customer service standards to elevate your business

Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.

The ultimate guide to customer segmentation for support teams Article

The ultimate guide to customer segmentation for support teams

Customer segmentation isn’t just for marketing and product teams. Here’s how to put segmentation to work for your support team.

Culture

Infographic: Chatbots and AI in the UK Infographic

Infographic: Chatbots and AI in the UK

How to launch a digital customer experience transformation Article

How to launch a digital customer experience transformation

Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.

Don’t forget payments in your 2022 customer service strategy Article

Don’t forget payments in your 2022 customer service strategy

I tried to buy a gift for someone recently from the website of a top London…

How to build customer trust: 4 things to start doing today Article

How to build customer trust: 4 things to start doing today

Customer trust is key to driving loyalty and business success. To earn it, companies must understand and respect their customers and provide relevant, personalised experiences.

Trending

Why CX teams need automated privacy tools Article

Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

How to win four years of expected digital growth in just two months Article

How to win four years of expected digital growth in just two months

Despite the pandemic, predictions that the money-transfer sector would suffer massively were exaggerated. With far fewer…

Shaping the new customer service agenda in 2022 Article

Shaping the new customer service agenda in 2022

Much of the digital technology at our fingertips today was inconceivable 20 years ago. Some of…

Here’s why you should be investing more in customer service Article

Here’s why you should be investing more in customer service

According to our research, standout customer service can change anyone's mind—even your most upset customers.

Guides, research, and more

Zendesk for Manufacturing: Customer service that powers lifetime customer value

Zendesk for Manufacturing: Customer service that powers lifetime customer value

Discover how to connect all of your customer data to create better CX and boost your bottom line.

The Zendesk Employee Experience Trends Report

The Zendesk Employee Experience Trends Report

Our Employee Experience Trends Report explores how companies in 21 countries are harnessing the collective power of their people to get ahead.

How to use Zendesk for HR

How to use Zendesk for HR

How do you build for the future of work with all the practical constraints of the…

Latest stories

A 3-pronged approach to creating (and scaling) legendary customer service experiences

A 3-pronged approach to creating (and scaling) legendary customer service experiences

To consistently deliver the types of experiences today’s consumers expect, leverage innovative CX analytics, QA data, and individualised agent coaching.

7 ways to create a great customer experience strategy

7 ways to create a great customer experience strategy

Why is customer experience management important? Companies that excel at customer experience have been shown to drive…

Scaling with CX is more important than ever. Here’s how to take advantage

Scaling with CX is more important than ever. Here’s how to take advantage

As industries change, company growth is top of mind. Scaling through customer experience can be the catalyst you need.

We’re placing some bets on the future of customer experience

We’re placing some bets on the future of customer experience

Join us at Relate to hear our five big bets on what the customer experience will look like by 2030.

How to manage multiple teams effectively

How to manage multiple teams effectively

As a result of COVID-19, lots of businesses have had to learn how to manage multiple…

When to use influencer marketing

When to use influencer marketing

The Influencer Marketing Hub conducted a survey in 2019, in association with Viral Nation and NeoReach, and…

The advantages of using Facebook for business

The advantages of using Facebook for business

Over 160 million businesses use Facebook every month, and according to their reports, the platform had reached 2.8…

How to keep innovating at work

How to keep innovating at work

It is an oft-quoted statistic that 90% of startups are doomed to failure. You might conclude…