Sales

The ultimate guide to sales email automation Guide

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

The ultimate guide to agile sales management Article

The ultimate guide to agile sales management

Discover agile sales development principles that can be applied to empower reps, improve team performance and…

Buzzwords & Clichés Holding Your Sales Team Back

Buzzwords & Clichés Holding Your Sales Team Back

Language matters when it comes to business. When it comes to closing sales, the power of…

Using Promotions To Drive Sales

Using Promotions To Drive Sales

Sales promotions are a great way to boost business for your company in the short term,…

Service

How customer experience is helping payment companies and digital banks  to differentiate Article

How customer experience is helping payment companies and digital banks to differentiate

As consumers, we are living our lives through technology – and increasingly mobile technology at that.…

How insurtech disruptors are teaching the industry a valuable lesson in customer experience Article

How insurtech disruptors are teaching the industry a valuable lesson in customer experience

There’s nothing like living through a global pandemic to put insurance firmly front of mind. Capgemini’s…

Google Business Messages: 3 best practices for customer service teams Article

Google Business Messages: 3 best practices for customer service teams

Meet customers where they are and build stronger connections with them through Google Business Messages.

How to use Apple Messages for Business for customer service Article

How to use Apple Messages for Business for customer service

Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.

Culture

Making hybrid working work for your team Article

Making hybrid working work for your team

To say the concept of hybrid working is on everyone’s mind, would be an understatement. Over…

The future of customer experience: how VR, AR and 5G are changing customer service Article

The future of customer experience: how VR, AR and 5G are changing customer service

Over the past 15 years, new technologies have entered the market at an increasingly rapid pace…

Why the digital evolution starts with customer loyalty Article

Why the digital evolution starts with customer loyalty

It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…

A guide to building a customer-centric organisational culture Article

A guide to building a customer-centric organisational culture

Your company’s organisational culture is its identity. Learn how to build a culture that’s all about your customers.

Trending

The challenges of modern CX in financial services Article

The challenges of modern CX in financial services

On 1 October JP Morgan launched its new digital retail bank in the UK. As one…

How to use Facebook chatbots to improve customer service Article

How to use Facebook chatbots to improve customer service

Facebook chatbots are your secret weapon on Messenger.

Agile retailers reimagine customer service Article

Agile retailers reimagine customer service

Inditex, the world’s biggest fashion group and owner of Zara, has announced in 2020 it will…

Agility in Practice: fast responses and fast resolutions in the UK and Europe Infographic

Agility in Practice: fast responses and fast resolutions in the UK and Europe

Guides, research, and more

Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe Guide

Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe

To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.

Report: The State of CX Maturity among SMBs of Europe

Report: The State of CX Maturity among SMBs of Europe

To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.

Guide to the Zendesk Marketplace Guide

Guide to the Zendesk Marketplace

When your agents can deliver a great experience, customers are more likely to do business with you.

Latest stories

How to mentor and mentee

How to mentor and mentee

When it comes to mentoring, there are two key roles: the mentor and the mentee. Mentoring…

How To Repair a Toxic Workplace

How To Repair a Toxic Workplace

For a lot of people, the office is where they spend most of their waking hours.…

How to Measure Employee Engagement

How to Measure Employee Engagement

The Gallup Organization conducted an extensive study in 2020 regarding the benefits of employee engagement, surveying…

How to Keep Customer Data Clean

How to Keep Customer Data Clean

Your customer data is the key to sales success. It’s how you get in touch with…

How to gently remind a potential customer

How to gently remind a potential customer

Don’t worry if it’s been a while since you’ve heard from a prospective client. A gentle…

How To Create A Culture of Recognition In Your Workplace

How To Create A Culture of Recognition In Your Workplace

Workplace recognition is an important method of encouraging employee engagement. However, a National Employee Research Survey…

How innovative digital strategies are helping luxury brands take high-end service online Article

How innovative digital strategies are helping luxury brands take high-end service online

We are all living in a time of profound change, but the Covid-19 pandemic has hit…

Why social messaging is the future of customer experience Article

Why social messaging is the future of customer experience

Challenged on the highly detailed nature of her requests to someone who is serving her, Sally…