With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
Discover agile sales development principles that can be applied to empower reps, improve team performance and…
Sales management software is a great way to keep all of your customer data and customer…
Agile companies are pouring resources into online help centres, and with good reason. Content reflects the…
The way customers expect to interact with businesses has changed.
Sharing our commitment to building a diverse and creative company that stands for empathy, equity, and being a good neighbor to the communities we serve.
Zendesk chatted with executive, activist, and entrepreneur Sarah Robb O’Hagan on what it takes to stay at the top of your game while taking your organization’s customer experience to the next level.
In the wake of 2020, 1 in 4 women are considering ‘downshifting’ their careers or leaving the workforce, according to McKinsey & Company and Lean In’s annual “Women in the Workplace” report.
Never before have mental health and business objectives become so intertwined. Here’s what we learned at SXSW 2021 about the importance of workplace wellness.
Guides, research, and more
Find out how fintech startups can earn customers' trust and keep it with good customer service, consistent execution, and strong company cultures.
When your agents can deliver a great experience, customers are more likely to do business with you.
Browse by topic
Want to take a deeper dive? We’ve got you covered.
Customer acquisition cost is the amount of money a business spends to gain a new customer. Here’s how to calculate this key metric, plus three ways to improve it.
If the past year has taught us anything it’s that change can happen extremely fast. COVID-19…
In 2020, just 16 per cent of executives said they were confident that their firm’s drive…
IT teams don’t always get the credit they deserve for keeping the company running smoothly. They also don’t always have the tools they need to work effectively and provide a seamless experience.
As the sales world becomes more familiar with virtual selling, former “road warriors” have had to learn best practices for a digital-first approach.
Build a strategic sales plan for your business to improve team communication and meet sales goals.
Whilst becoming agile allows companies to respond faster and better to changing customer trends and benefit…
As digital experiences advance, protecting your customers' information is critical for maintaining trust.