Editor’s picks
Sales
Guide The ultimate guide to sales email automation
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
Article The ultimate guide to agile sales management
Discover agile sales development principles that can be applied to empower reps, improve team performance and…
Article 15 sales incentives that actually work
As a sales manager, you have the difficult job of motivating your team month after month.
Article 75 motivational sales quotes to galvanise you into action
Whether you're in need of encouragement to meet your sales goals or comforting words after losing a deal, these inspirational quotes will reignite your fire.
Service
Article Why the digital evolution starts with customer loyalty
It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…
Article Becoming a future-ready business
During testing times, nothing is more important than human connection. That is exactly why this particular…
Article Elevate your e-commerce business with Zendesk integrations
Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…
Article The most important customer service skills for 2021
The impact of COVID-19 has changed customer service for good. What started as a global health…
Culture
The business imperative of supporting your people
HR teams have a pivotal role to play as companies navigate profound changes to their workplaces and workforces. But 1 in 4 say they don’t have the tools they need to succeed.
Managing rapid growth during a pandemic: A CX Moment with Snap
Zendesk chatted with Snap’s Technical Program Manager, Robert Siniscalchi, about best practices for keeping customers happy during periods of rapid growth.
Article The future of customer experience: how VR, AR and 5G are changing customer service
Over the past 15 years, new technologies have entered the market at an increasingly rapid pace…
Pride is about celebrating inclusion for all employees
Send a gratitude-filled message with Thank You Machine in honor of WorldPride and the work of the Human Rights Campaign.
Guides, research, and more
How Zendesk powers an evolving workplace
The future of work pivots on people, tools, and communication. This ebook clearly explains how Zendesk empowers HR and IT teams to help every employee, focus their talents on complex projects, and to scale with ease
2021 Employee Experience Trends Report
Our 2021 Employee Experience Trends Report explores how over 90,000 global companies are harnessing the collective power of their people to get ahead.
How mid- to large-size businesses can accelerate EX success
Companies have made seismic shifts in how they do business in the past 18 months. Customer…
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Latest stories
Integrations to keep your summer going
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.
What retailers are missing in the digital transformation
Being there for customers on Instagram and other messaging apps can set retailers apart
Contact management 101: A guide for sales and support teams
Leverage contact data to win over new customers and strengthen your relationships with existing ones.
Here’s how companies actually got faster at solving customer issues last year
Sometimes it's the little things that make a big difference.
Article Employee burnout: spot the signs and prevent it from happening
Last year, millions of people around the world went from working in their office, going to…
Why you should use historical data to automate inquiries
Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.
How CX leaders across industries can flex their agility
The ability to readily adapt to world events and evolving customer expectations is more important than ever—here's how you can stay agile in your industry.
Sales enablement made simple: A start-to-finish guide
Learn how sales enablement empowers your sales team to sell effectively.