Editor’s picks

Why you need to connect sales and customer service right now

Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?

What is the buyer’s journey? Definition, stages, and examples

Gain a deeper understanding of your audience’s path to purchase so you can improve your sales and marketing efforts.

• Sales pipeline
• Sales strategy

How to craft a foolproof go-to-market strategy (+ examples)

With a go-to-market strategy, you can turn your product concepts into tangible goods without chaos or confusion.

• Sales strategy

Keep companies competitive with a data-driven sales approach

If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.

Mental Health Awareness Week: How to help remote agents avoid burnout

Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.

• Agent experience
• Employee experience

How live commerce can break down customer-experience barriers

Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.

• Customer experience

8 customer service standards to elevate your business

Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.

• Customer expectations
• Customer satisfaction

The ultimate guide to customer segmentation for support teams

Customer segmentation isn’t just for marketing and product teams. Here’s how to put segmentation to work for your support team.

• Customer expectations
• Customer satisfaction

Making online reviews work for you: A business’s playbook

When was the last time we visited a new restaurant or brought a product from an…

• Customer feedback
• Customer satisfaction

Infographic: Chatbots and AI in the UK

• Artificial intelligence
• Artificial intelligence (AI)
• Chat

How to launch a digital customer experience transformation

Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.

Don’t forget payments in your 2022 customer service strategy

I tried to buy a gift for someone recently from the website of a top London…

• Customer experience

How retail banks can create opportunities – when they find their voice

Having to live very differently over the past couple of years has turbo-charged our collective transition…

How to put customer service first in uncertain times

We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…

• Customer experience

Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

• Customer experience

How to win four years of expected digital growth in just two months

Despite the pandemic, predictions that the money-transfer sector would suffer massively were exaggerated. With far fewer…

• Customer experience