Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?
Gain a deeper understanding of your audience’s path to purchase so you can improve your sales and marketing efforts.
With a go-to-market strategy, you can turn your product concepts into tangible goods without chaos or confusion.
If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.
Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.
Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.
Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.
Customer segmentation isn’t just for marketing and product teams. Here’s how to put segmentation to work for your support team.
Watching your favourite football team play (and hopefully win!) is one of life’s great joys. That’s…
Rex Fan, Lead Behavioural Insights Advisor at Bupa UK, shares with us the toxic digital habits that we should look out for–and strive to avoid–in the workplace to promote a healthy work-life balance and mental wellbeing.
Zendesk celebrated Pride 2022 under the theme of Love Sparks Action. Here's how we will continue to support LGBTQIA+ rights and champion diversity, equity, and inclusion for all.
The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we went back to the basics and unpacked what it takes to lay the right foundation for automated brand interaction.
Have you ever made a late night purchase online, only to realise you have put in…
There are three key trends that are currently shaping the way we look at insurance. First,…
Discover how retailers can deliver a memorable yet affordable shopping experience this holiday season in a climate where inflation is soaring and consumer confidence is at its lowest.
We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…
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Here's how IT leaders can deliver exceptional customer and employee experience.
Get a quick introduction to conversational data orchestration powered by Zendesk.
To jumpstart growth in this digital transformation, government organisations need only look to their own customers.…
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Showing empathy for new and existing customers has become essential to customer service as the need for thoughtful and efficient responses has increased.
CRM in service is changing how we think, how we communicate with customers, and how we measure our success.
Whilst attending SaaStr Europe in Barcelona last month, I held a series of one-to-ones with SaaS…
Get up to speed on employee experience best practices for the future of work.
The best startups growth “hack” is building on a solid foundation. Check out these top tips for getting the unsexy things right first.
User groups offer an excellent way to build your professional profile, grow your network and further develop your leadership skills. Learn more about new user groups launching at Zendesk.