Improve customer experience

Understanding customer engagement platforms

Understanding customer engagement platforms

Real connections with customers can improve customer satisfaction, sales, and retention. A customer engagement platform helps businesses manage complex customer relationships.

New integrations from Zendesk

New integrations from Zendesk

New Zendesk app integrations are here. Learn all about how these new integrations can help your agents

We use self service to decrease ticket volume, and you can too

We use self service to decrease ticket volume, and you can too

Improving your self service content can help you decrease ticket volume in times of crisis and beyond. Follow these steps to identify impactful changes.

Answer Bot is here to help: Better comprehension, more languages, less effort

Answer Bot is here to help: Better comprehension, more languages, less effort

With better comprehension than before, Answer Bot can help you deliver accurate answers to customers while reducing the effort required by agents.

Sell more

Top CRM benefits for sales and support teams

Top CRM benefits for sales and support teams

With automation and organization features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully

What is the CRM process?

What is the CRM process?

The CRM tool itself is what provides the data and functionalities your team needs to execute this strategy—and ultimately turn leads into customers

Fast-track lead generation with Sell + Reach Article

Fast-track lead generation with Sell + Reach

Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate

What is the sales pipeline and how do you track it?

What is the sales pipeline and how do you track it?

In this post, we’ll take a deeper look into what the sales pipeline is, along with how to track and manage it with a CRM

Guides, research, and more

How the Junkyard Golf Club scales customer support wisely

How the Junkyard Golf Club scales customer support wisely

The UK's Junkyard Golf Club went from a cheeky pop-up to a growing business--to scale its customer support, the company enlisted the Zendesk Support Suite

The Groomsman Suit offers suits customers love–at scale

The Groomsman Suit offers suits customers love–at scale

The Groomsman Suit had a classic SMB problem--how could it streamline and improve support as its business grew? The company turned to the Zendesk Support Suite

1-Stop Connections keeps ports functioning by embracing the customer experience

1-Stop Connections keeps ports functioning by embracing the customer experience

For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite

Latest stories

What is a mobile help desk?

What is a mobile help desk?

Mobile help desk software can give agents the tools they need to do their job from anywhere with an internet connection

6 tips for creating emails optimized for mobile

6 tips for creating emails optimized for mobile

Mobile optimization is an important part of any business success strategy

SMBs can do more with less during times of change

SMBs can do more with less during times of change

Few have felt the impacts of COVID-19 more than small businesses. But there are opportunities to build a CX response that punches above your weight.

5 of the best knowledge management examples

5 of the best knowledge management examples

Here are our favorite knowledge management examples and perhaps the kind of knowledge base your company will want to develop

Zendesk is FedRAMP authorized

Zendesk is FedRAMP authorized

Zendesk takes security very seriously—just ask the Fortune 100 and Fortune 500 companies that trust us with their data

Zendesk’s global impact report for 2019

Zendesk’s global impact report for 2019

In our first ever Global Impact Report, we’re bringing to a focus all of the things we are doing to be a responsible, globally-conscious company.

Call center 101: What makes a successful call center?

Call center 101: What makes a successful call center?

Many customers still like to talk to customer service via phone. Find out how to build a strong call center operation that helps customers feel heard.

Text support: get it right the first time

Text support: get it right the first time

Including text support as part of your multichannel strategy is a great way to provide better…