The acquisition furthers the company’s commitment to offer innovative omnichannel and AI capabilities powering exceptional customer experiences.
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Trust is at odds with consumer expectations of personalization, according to new research. Here's how IT leaders are making sense of it.
IT leaders have been responsible for keeping systems up to date and managing security issues. With…
Modernise your B2B CX: how to improve customer satisfaction, internal performance and the bottom line
It’s no surprise that consumers across the world have higher expectations when it comes to customer…
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Long gone are the days when customer service was just a department and customer experience (CX)…
Learn how CX and security teams can work in tandem to prioritise customer privacy.
AI can improve the employee experience by enhancing employee skills, eliminating repetitive tasks and more. Our AI for employee experience guide explains how.
Discover new insights from 1,200 IT leaders about AI, data privacy and CX strategies. IT leaders can stay ahead by avoiding these potential pitfalls.
When it comes to gender equality, we still have miles to go. The pandemic, which saw…
Generative AI, intelligent workforce tools and employee experience are at the forefront.
Customers already believe in the power of AI to improve their experiences. Here’s how companies can honour those expectations.