Editor’s picks
Sales
Guide The ultimate guide to sales email automation
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
Article The ultimate guide to agile sales management
Discover agile sales development principles that can be applied to empower reps, improve team performance and…
Article How can sales management tools benefit your customers?
Sales management software is a great way to keep all of your customer data and customer…
Article 15 sales incentives that actually work
As a sales manager, you have the difficult job of motivating your team month after month.
Service
Article Agile practices (2): Agility starts with self-service
Agile companies are pouring resources into online help centres, and with good reason. Content reflects the…
Article Digital-first customer service – it’s good for customers and the bottom line
The way customers expect to interact with businesses has changed.
Culture
Zendesk’s 2020 global impact report
Sharing our commitment to building a diverse and creative company that stands for empathy, equity, and being a good neighbor to the communities we serve.
Strategies for ‘going extreme’ and staying at the top: A CX Moment with Sarah Robb O’Hagan
Zendesk chatted with executive, activist, and entrepreneur Sarah Robb O’Hagan on what it takes to stay at the top of your game while taking your organization’s customer experience to the next level.
Why gender equality in the workplace isn’t just a problem for women
In the wake of 2020, 1 in 4 women are considering ‘downshifting’ their careers or leaving the workforce, according to McKinsey & Company and Lean In’s annual “Women in the Workplace” report.
A focus on mental health can help prepare employees for re-entry
Never before have mental health and business objectives become so intertwined. Here’s what we learned at SXSW 2021 about the importance of workplace wellness.
Guides, research, and more
LendIt + Zendesk: Trust is a must for fintechs
Find out how fintech startups can earn customers' trust and keep it with good customer service, consistent execution, and strong company cultures.
Guide Guide to the Zendesk Marketplace
When your agents can deliver a great experience, customers are more likely to do business with you.
Guide How Zendesk powers an evolving workplace
Everyone is talking about employee expectations and workplace dynamics. What’s the role of the office? What does it mean to collaborate and innovate?
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Latest stories
Virtual leadership: Managing sales teams remotely
In many ways, the pandemic has forced sales teams to become more efficient. Many teams have…
Customer acquisition cost (CAC): How to calculate and improve it
Customer acquisition cost is the amount of money a business spends to gain a new customer. Here’s how to calculate this key metric, plus three ways to improve it.
Article Agile leadership for CX organisations
If the past year has taught us anything it’s that change can happen extremely fast. COVID-19…
Article Shaping an agile culture
In 2020, just 16 per cent of executives said they were confident that their firm’s drive…
The future of work for IT teams is supporting hybrid workforces
IT teams don’t always get the credit they deserve for keeping the company running smoothly. They also don’t always have the tools they need to work effectively and provide a seamless experience.
Virtual selling: what success in virtual sales looks like
As the sales world becomes more familiar with virtual selling, former “road warriors” have had to learn best practices for a digital-first approach.
How to create a successful sales plan (+ a free template)
Build a strategic sales plan for your business to improve team communication and meet sales goals.
Article Agility in Action (3): Design your team to stay productive through change
Whilst becoming agile allows companies to respond faster and better to changing customer trends and benefit…