All new Suite, radically simple

All new Suite, radically simple

Today we announced the launch of our new Zendesk Suite, along with our comprehensive messaging solution.

Sales

The ultimate guide to sales email automation Guide

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

The ultimate guide to agile sales management Article

The ultimate guide to agile sales management

Discover agile sales development principles that can be applied to empower reps, improve team performance and…

Close deals faster with sales process automation Article

Close deals faster with sales process automation

Learn how sales process automation helps teams be 52% more productive, convert 47% more leads, and generate 45% more referrals.

Getting started with sales management: Everything you need to know Article

Getting started with sales management: Everything you need to know

A comprehensive guide for new sales managers.

Service

Retail in Europe: Reigniting growth after the ‘great reset’ Article

Retail in Europe: Reigniting growth after the ‘great reset’

According to the European Journal of Social Psychology it takes between 18 and 260 days to…

How CX is critical for the new digital world of financial services Article

How CX is critical for the new digital world of financial services

The adoption of mobile over the last 20 years has dramatically changed the face of financial…

Redefining CX for a new era – CX Trends in Europe 2021 Article

Redefining CX for a new era – CX Trends in Europe 2021

During times of significant uncertainty, the main thing humans want is communication. Over the last year,…

Zendesk messaging: Customer service in a digital-first world Article

Zendesk messaging: Customer service in a digital-first world

Cue the confetti! Zendesk messaging is here to help deliver rich conversational experiences connected across your web, mobile and social apps.

Guides, research, and more

Customer service gets conversational

Customer service gets conversational

A lot changed in 2020, customer behaviors included. Not only did they reach out to companies…

The motherlode of sales email templates

The motherlode of sales email templates

Sales emails need eye-catching subject lines, engaging introductions, and customized messages that speak directly to the…

The ROI of CX transformation

The ROI of CX transformation

This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.

Latest stories

Employee experience: internal help desks and the future of work

Employee experience: internal help desks and the future of work

Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk

Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?

Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?

For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.

4 ways to stay ahead of the retail paradigm shifts

4 ways to stay ahead of the retail paradigm shifts

The retail industry is no stranger to disruption, but consumer preferences and shopping patterns have never shifted as quickly as they have in 2020.

How Zendesk is helping the vaccine distribution effort

How Zendesk is helping the vaccine distribution effort

Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort

How to set SMART goals for customer service

How to set SMART goals for customer service

The road to unhappy customers is paved with vague intentions. Okay, so that’s not precisely how…

The fight to end world hunger can begin with gratitude Article

The fight to end world hunger can begin with gratitude

Why Zendesk adopted food insecurity as an area of focus in 2021

How do customers really feel about conversational AI?

How do customers really feel about conversational AI?

Automation got a bad reputation pretty quickly in the customer service world. Since the 1980s, customers…

Start using inclusive language with your team and customers

Start using inclusive language with your team and customers

A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…