Article Building stronger customer relationships with messaging
We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.
Editor’s picks
Improve customer experience
Article Faster, better, stronger – how smart uses of tech make all the difference in CX
Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.
Article Customer service definition and skills for 2020 and beyond
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
Article A support team’s guide to WhatsApp Business app and API
Is your support team missing out by not using WhatsApp? Here's how the WhatsApp Business app and API can bolster your customer service.
How to use Instagram for business
Facebook's Messenger API now supports Instagram, which means businesses can manage customer conversations that start from their profile, Shops and Stories — with the help of automation, live agents, and solutions like Zendesk.
Sell more
Article Personalise outreach at scale with sales engagement automation
To help sales teams make personalised lead outreach more efficient, we are launching new sales engagement automation tools for Zendesk Sell.
2020 state of SMB sales
In this white paper, we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology in small and medium-sized companies
Article Top CRM benefits for sales and support teams
With automation and organisational features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully.
Article What is the CRM process?
The CRM tool itself is what provides the data and functionality required by your team to execute this strategy – and ultimately to turn leads into customers.
Guides, research, and more
How companies thrive after switching from Salesforce to Zendesk
Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.
Report: CX Champions of Europe
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.
Report: CX Champions of Asia Pacific
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.
Browse The Library
Want to go deep on a subject? We’ve got you covered.
Latest stories
How community nonprofits shift focus to solve for food insecurity
Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.
Inspiring customer loyalty by giving thanks
We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.
How gamification is leveling up customer service
Exponential growth in customer expectations, an increasingly competitive consumer market, the global influx of customer complaints…
11 support tools every customer service team should have
Customer experience management is about providing consistent service. Here's our expert advice on how to do that.
Give thanks for a round of new apps this November
Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…
An enterprise guide to personalized service
Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.
The ultimate guide to customer segmentation for support teams
If you’re not using customer segmentation for support, you're missing out. Here's how to put segmentation to work for your support team.
Getting started with sales management: Everything you need to know
A comprehensive guide for new sales managers.