Editor’s picks

Why you need to connect sales and customer service right now

Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?

What is the buyer’s journey? Definition, stages, and examples

Gain a deeper understanding of your audience’s path to purchase so you can improve your sales and marketing efforts.

• Sales pipeline
• Sales strategy

How to craft a foolproof go-to-market strategy (+ examples)

With a go-to-market strategy, you can turn your product concepts into tangible goods without chaos or confusion.

• Sales strategy

Keep companies competitive with a data-driven sales approach

If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.

Mental Health Awareness Week: How to help remote agents avoid burnout

Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.

• Agent experience
• Employee experience

How live commerce can break down customer-experience barriers

Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.

• Customer experience

8 customer service standards to elevate your business

Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.

• Customer expectations
• Customer satisfaction

The ultimate guide to customer segmentation for support teams

Customer segmentation isn’t just for marketing and product teams. Here’s how to put segmentation to work for your support team.

• Customer expectations
• Customer satisfaction

The 3 keys to successful automated brand interaction

The only way to deliver exceptional conversational CX at scale is through automation. With so much on the line, it’s time we went back to the basics and unpacked what it takes to lay the right foundation for automated brand interaction.

• Customer experience

Pop-up stores bring the best of both worlds to omnichannel retail

We often associate the summer with the sporting action we’re able to enjoy. Whether it’s the…

• Customer experience
• Retail

Making online reviews work for you: A business’s playbook

When was the last time we visited a new restaurant or brought a product from an…

• Customer feedback
• Customer satisfaction

Infographic: Chatbots and AI in the UK

• Artificial intelligence
• Artificial intelligence (AI)
• Chat

How retail banks can create opportunities – when they find their voice

Having to live very differently over the past couple of years has turbo-charged our collective transition…

How to put customer service first in uncertain times

We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…

• Customer experience

Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

• Customer experience

How to win four years of expected digital growth in just two months

Despite the pandemic, predictions that the money-transfer sector would suffer massively were exaggerated. With far fewer…

• Customer experience