Becoming more agile can start with a small step
3 recommendations on approaching digital transformation in the post coronavirus era.
Improve customer experience
Article Customer service definition for 2020 and beyond
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
Understanding call center burnout
Call center employees face unique challenges that can often lead to burnout. Understanding why can help fix bigger problems down the road.
Why Cloud 100 startups are investing in CX
The Forbes Cloud 100 List recognizes top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
How to anticipate your customer needs and solve them
What are customer needs, and how can your business solve for and anticipate them?
Sell more
SaaS sales 101: a beginner’s guide to selling
New to the world of SaaS sales? Learn about the software as a service sales model and the best techniques for mastering it.
10 positioning statement examples to inspire your brand messaging
Align your marketing and sales messaging with a clear positioning statement. Get inspiration for writing your own with these 10 examples.
A VP’s 4 tips to running a successful sales meeting
Zendesk Sell VP Monica Telles breaks down how to run meetings that benefit you and your sales reps.
6 sales personality traits that Zendesk VPs look for when hiring
What makes a good salesperson? Here are the personality traits you should look for when hiring your next rep.
Guides, research, and more
Guide Four key principles for evolving the employee experience
While many companies are looking ahead to re-envision how physical offices will function, remote work is here to stay. Here's how to evolve your employees’ experience in the ever-changing next normal
Gartner’s nine predictions for the post-COVID future of work
Given the reality of how COVID-19 has affected workplaces everywhere, it’s reasonable to prepare for a…
Guide Adapting to rapid change
These days, getting customer support right is more important than ever. Smaller firms must go above…
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Latest stories
Article Transformation in the money transfer industry: The impact of customer expectations
Over the last ten years the money transfer industry has seen dramatic change. A decade ago,…
An overview of apps for startups
With the right apps, you can provide faster service and reduce customer effort. Get started with these app recommendations for startups.
A business’s guide to customer reviews
95 percent of customers read reviews before making a purchase. Here's how to get good reviews.
How GiveDirectly grants cash, and the dignity of choice, to program recipients
For GiveDirectly, offering support in the form of cash gives recipients the freedom to help themselves in ways that best fit their individual needs.
3 hidden costs of Freshdesk: Why low license fees can be deceptive
Freshdesk says you’re saving money on their low license costs, but there are big trade offs to consider.
In an uncertain world, knowledge is power
Find out how knowledge management software can help you keep your customers informed even as the world keeps changing.
How to start a virtual call center that provides excellent customer service
Learn the best way to set up and manage a remote customer service team.
Why you need a customer success manager
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.