CX is at a digital tipping point – here’s what IT leaders can prepare for Article

CX is at a digital tipping point – here’s what IT leaders can prepare for

As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.

Sales

The ultimate guide to sales email automation Guide

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

The ultimate guide to agile sales management Article

The ultimate guide to agile sales management

Discover agile sales development principles that can be applied to empower reps, improve team performance and…

Get to know the features of a CRM: the advantages for your business Article

Get to know the features of a CRM: the advantages for your business

Learn about the advantages, disadvantages and features of a CRM so that you can make the best decision for your company.

Upselling and cross-selling: Understanding the concepts and building a strategy Article

Upselling and cross-selling: Understanding the concepts and building a strategy

“Do you want to make that a meal?” It’s the most common offer at a drive-through…

Service

Elevate your e-commerce business with Zendesk integrations Article

Elevate your e-commerce business with Zendesk integrations

Consumers around the world have changed their shopping habits over the past year, with e-commerce seeing…

Businesses get the message about fluid customer service Article

Businesses get the message about fluid customer service

In a world turned on its head by the global pandemic, digital channels are the new…

The digital tipping point – a European perspective Article

The digital tipping point – a European perspective

Our Customer Experience Trends 2021 report demonstrates that two-thirds of European decision makers are saying Covid-19…

Millennials vs. Gen Z: how their customer service expectations compare Article

Millennials vs. Gen Z: how their customer service expectations compare

Millennials and zoomers will soon become the two largest consumer groups in the country. Companies hoping to earn their brand loyalty should study their differing customer service expectations and preferences.

Guides, research, and more

The Zendesk Sales Trends Report 2021

The Zendesk Sales Trends Report 2021

Sales organizations are increasingly turning to digital and remote-enablement technologies to deal with a shift in the market. Learn more about 2021 sales trends.

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021 Guide

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021

In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…

The digital tipping point: How SMBs can accelerate CX success in 2021 Guide

The digital tipping point: How SMBs can accelerate CX success in 2021

In 2020, companies made seismic shifts in how they do business as the impacts of COVID-19…

Latest stories

Supporting your customers starts with supporting your agents

Supporting your customers starts with supporting your agents

            If there’s one silver lining to the pandemic, it’s that…

How businesses can benefit from omnichannel personalisation Article

How businesses can benefit from omnichannel personalisation

It’s not surprising that most of us switched to online shopping when physical stores shut down…

CX Trends in Europe 2021 (9): Most companies don’t have access to the most common types of customer data Infographic

CX Trends in Europe 2021 (9): Most companies don’t have access to the most common types of customer data

The largest ‘Work from home’ experiment ever conducted has impacted everything about how we work, from…

Customer retention software: Everything you need to know

Customer retention software: Everything you need to know

Learn more about customer retention software and how it can help your business provide awesome customer experiences.

CX Trends in Europe 2021 (8): AI remains an underutilised tool Infographic

CX Trends in Europe 2021 (8): AI remains an underutilised tool

43 percent of companies in Europe feel digital transformation has accelerated by one to three years…

The 5 communication styles customer service agents need to know

The 5 communication styles customer service agents need to know

The differences between communication styles often cause a lot of undue stress. Here's how to navigate them and create stronger relationships with both coworkers and customers.

Welcome to the integration station

Welcome to the integration station

Here are the newest integrations from Zendesk to help your agents provide great customer experiences. Discord…

How to prioritize your CX budget

How to prioritize your CX budget

According to the CX Trends report, companies plan to invest more in customer experience across the organization. Knowing this, what should companies do next — and how?