Sales

The ultimate guide to sales email automation Guide

The ultimate guide to sales email automation

With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy

The ultimate guide to agile sales management Article

The ultimate guide to agile sales management

Discover agile sales development principles that can be applied to empower reps, improve team performance and…

How can sales management tools benefit your customers?  Article

How can sales management tools benefit your customers? 

Sales management software is a great way to keep all of your customer data and customer…

15 sales incentives that actually work Article

15 sales incentives that actually work

As a sales manager, you have the difficult job of motivating your team month after month.

Culture

Zendesk’s 2020 global impact report

Zendesk’s 2020 global impact report

Sharing our commitment to building a diverse and creative company that stands for empathy, equity, and being a good neighbor to the communities we serve.

Strategies for ‘going extreme’ and staying at the top: A CX Moment with Sarah Robb O’Hagan

Strategies for ‘going extreme’ and staying at the top: A CX Moment with Sarah Robb O’Hagan

Zendesk chatted with executive, activist, and entrepreneur Sarah Robb O’Hagan on what it takes to stay at the top of your game while taking your organization’s customer experience to the next level.

Why gender equality in the workplace isn’t just a problem for women

Why gender equality in the workplace isn’t just a problem for women

In the wake of 2020, 1 in 4 women are considering ‘downshifting’ their careers or leaving the workforce, according to McKinsey & Company and Lean In’s annual “Women in the Workplace” report.

A focus on mental health can help prepare employees for re-entry

A focus on mental health can help prepare employees for re-entry

Never before have mental health and business objectives become so intertwined. Here’s what we learned at SXSW 2021 about the importance of workplace wellness.

Guides, research, and more

LendIt + Zendesk: Trust is a must for fintechs

LendIt + Zendesk: Trust is a must for fintechs

Find out how fintech startups can earn customers' trust and keep it with good customer service, consistent execution, and strong company cultures.

Guide to the Zendesk Marketplace Guide

Guide to the Zendesk Marketplace

When your agents can deliver a great experience, customers are more likely to do business with you.

How Zendesk powers an evolving workplace Guide

How Zendesk powers an evolving workplace

Everyone is talking about employee expectations and workplace dynamics. What’s the role of the office? What does it mean to collaborate and innovate?

Latest stories

Virtual leadership: Managing sales teams remotely

Virtual leadership: Managing sales teams remotely

In many ways, the pandemic has forced sales teams to become more efficient. Many teams have…

Customer acquisition cost (CAC): How to calculate and improve it

Customer acquisition cost (CAC): How to calculate and improve it

Customer acquisition cost is the amount of money a business spends to gain a new customer. Here’s how to calculate this key metric, plus three ways to improve it.

Agile leadership for CX organisations Article

Agile leadership for CX organisations

If the past year has taught us anything it’s that change can happen extremely fast. COVID-19…

Shaping an agile culture Article

Shaping an agile culture

In 2020, just 16 per cent of executives said they were confident that their firm’s drive…

The future of work for IT teams is supporting hybrid workforces

The future of work for IT teams is supporting hybrid workforces

IT teams don’t always get the credit they deserve for keeping the company running smoothly. They also don’t always have the tools they need to work effectively and provide a seamless experience.

Virtual selling: what success in virtual sales looks like

Virtual selling: what success in virtual sales looks like

As the sales world becomes more familiar with virtual selling, former “road warriors” have had to learn best practices for a digital-first approach.

How to create a successful sales plan (+ a free template)

How to create a successful sales plan (+ a free template)

Build a strategic sales plan for your business to improve team communication and meet sales goals.

Agility in Action (3): Design your team to stay productive through change Article

Agility in Action (3): Design your team to stay productive through change

Whilst becoming agile allows companies to respond faster and better to changing customer trends and benefit…