Sales

Why you need to connect sales and customer service right now Article

Why you need to connect sales and customer service right now

Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?

What is the buyer’s journey? Definition, stages, and examples Article

What is the buyer’s journey? Definition, stages, and examples

Gain a deeper understanding of your audience’s path to purchase so you can improve your sales and marketing efforts.

How to craft a foolproof go-to-market strategy (+ examples) Article

How to craft a foolproof go-to-market strategy (+ examples)

With a go-to-market strategy, you can turn your product concepts into tangible goods without chaos or confusion.

Keep companies competitive with a data-driven sales approach Article

Keep companies competitive with a data-driven sales approach

If you’re not tracking sales analytics, you are falling behind. Learn why sales analytics are crucial and how a CRM can change your trajectory.

Service

Mental Health Awareness Week: How to help remote agents avoid burnout Article

Mental Health Awareness Week: How to help remote agents avoid burnout

Learn how to avoid remote agent burnout and how to nurture your team's well-being and connectedness.

How live commerce can break down customer-experience barriers Article

How live commerce can break down customer-experience barriers

Learn how live commerce puts the power back in the brand's hands and improves the overall customer experience.

8 customer service standards to elevate your business Article

8 customer service standards to elevate your business

Customer service is a key differentiator in today’s competitive business landscape. Set customer service standards and regularly refine them to delight your audience and boost brand loyalty.

The ultimate guide to customer segmentation for support teams Article

The ultimate guide to customer segmentation for support teams

Customer segmentation isn’t just for marketing and product teams. Here’s how to put segmentation to work for your support team.

Culture

Making online reviews work for you: A business’s playbook Article

Making online reviews work for you: A business’s playbook

When was the last time we visited a new restaurant or brought a product from an…

Infographic: Chatbots and AI in the UK Infographic

Infographic: Chatbots and AI in the UK

How to launch a digital customer experience transformation Article

How to launch a digital customer experience transformation

Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.

Don’t forget payments in your 2022 customer service strategy Article

Don’t forget payments in your 2022 customer service strategy

I tried to buy a gift for someone recently from the website of a top London…

Trending

How retail banks can create opportunities – when they find their voice Article

How retail banks can create opportunities – when they find their voice

Having to live very differently over the past couple of years has turbo-charged our collective transition…

How to put customer service first in uncertain times Article

How to put customer service first in uncertain times

We wanted 2022 to be the year of pandemic recovery. Instead, it’s become a year of…

Why CX teams need automated privacy tools Article

Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

How to win four years of expected digital growth in just two months Article

How to win four years of expected digital growth in just two months

Despite the pandemic, predictions that the money-transfer sector would suffer massively were exaggerated. With far fewer…

Guides, research, and more

Customer Experience Government Trends 2022

Customer Experience Government Trends 2022

To jumpstart growth in this digital transformation, government organisations need only look to their own customers.…

Customer experience Travel and hospitality Trends 2022

Customer experience Travel and hospitality Trends 2022

With people travelling again, companies can grow their business – and their bottom lines – just…

Customer Experience Healthcare Trends 2022

Customer Experience Healthcare Trends 2022

Healthcare companies can unlock opportunities for growth – just by delivering better experiences for their customers.…

Latest stories

How AI can improve the hotel guest experience Article

How AI can improve the hotel guest experience

Summer’s approaching, it’s time to pack your bags and jet-set-go! Usually, the things we look forward…

This World Refugee Day, stand with refugees Article

This World Refugee Day, stand with refugees

World Refugee Day, observed June 20th each year, is dedicated to raising awareness of the situation…

5 ways to create better employee experience in healthcare

5 ways to create better employee experience in healthcare

Empowered employees deliver better care faster. Learn how to create a work environment where your team can thrive.

How to use Zendesk for IT

How to use Zendesk for IT

Find out how IT leaders use Zendesk tools to provide IT service consistently, securely and at scale.

Your do-it-yourself guide to growing with the Zendesk Suite

Your do-it-yourself guide to growing with the Zendesk Suite

In this ebook, you'll find best practice and actionable tips for small-but-mighty teams and complex organisations.

Are CRM systems successful?

Are CRM systems successful?

How do CRM systems work?  As the name suggests, CRM systems manage the relationships that businesses…

How to evaluate chatbot performance

How to evaluate chatbot performance

How can chatbots be used?  With more than two billion people regularly buying items online across the…

3 ways to deepen trust and build relationships through personalisation

3 ways to deepen trust and build relationships through personalisation

Learn how to get personal with comprehensive customer information and build trust across any and every channel.