Using technology to deliver best-in class service when it counts
How can companies use technology to best effect, to support their staff and make sure that valued customers continue to receive the best service?
Improve customer experience
How investing in customer experience helps startups grow
Europe’s startup ecosystem may still have a way to go to bridge the gap to Silicon…
Article Customer service definition for 2020 and beyond
Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships
Leading a startup during a pandemic: 5 lessons from 5 founders
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
How to measure customer satisfaction: advice from industry leaders
Measuring customer satisfaction is critical to growing your business, but don’t take our word for it. Here's how industry experts use customer satisfaction metrics.
Sell more
Changes to SMB sales cycles better position teams for the challenges ahead
Sales cycles for smaller teams had long been changing, even before a global pandemic transformed everything…
Why every sales team needs a Sales Data Scientist
If you want your sales team to reach their potential, help them get more out of the data.
Article Personalise outreach at scale with sales engagement automation
To help sales teams make personalised lead outreach more efficient, we are launching new sales engagement automation tools for Zendesk Sell.
Guide The ultimate guide to sales email automation
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
Guides, research, and more
Adapting to rapid change
These days, getting customer support right is more important than ever. Smaller firms must go above…
How financial services companies have modernized the customer experience
Once seen as an industry steeped in tradition and with little hands-on customer support, financial services…
How the accelerating convergence of CRM and contact centers is driving better CX
While the general use of customer relationship management software (CRM) has become the industry standard, it…
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Latest stories
Empathy in a chaotic world — and a new way to say thanks
As we continue to ask ourselves, “How can we most be helpful to others, right now?” we think the answer lies within certain values essential to our company like appreciation and gratitude.
5 tips for providing customer oriented support (and why you should)
Your support team can create customer loyalty. Here's how.
Apple Business Chat and Google’s Business Messages: What you need to know about the two newest CX channels
Apple Business Chat and Google's Business Messages are the newest players in the CX messaging game. Businesses should take note.
Home-bound customers turn to messaging channels
Like the perfect storm, 2020 blew in and turned business on its head. And today, business…
Update on Privacy Shield Invalidation by the European Court of Justice
The Court of Justice of the European Union (CJEU) delivered its judgement in Data Protection Commissioner…
Article Scaling your support team: 7 common questions answered
Many small and midsize businesses (SMBs) rely on a patchwork system of multiple tools just to…
Embracing change: Build, test, and adapt in a sandbox environment
The world will keep changing, and now is the time to embrace it. Change can be…