Building stronger customer relationships with messaging Article

Building stronger customer relationships with messaging

We’re excited to introduce Zendesk messaging for web and mobile — bringing rich, modern and automated conversational experiences to your own properties.

Improve customer experience

Faster, better, stronger – how smart uses of tech make all the difference in CX Article

Faster, better, stronger – how smart uses of tech make all the difference in CX

Leading CX orgs are customer-centric to the hilt, using technology in smart ways to support agile processes.

Customer service definition and skills for 2020 and beyond Article

Customer service definition and skills for 2020 and beyond

Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships

A support team’s guide to WhatsApp Business app and API Article

A support team’s guide to WhatsApp Business app and API

Is your support team missing out by not using WhatsApp? Here's how the WhatsApp Business app and API can bolster your customer service.

How to use Instagram for business

How to use Instagram for business

Facebook's Messenger API now supports Instagram, which means businesses can manage customer conversations that start from their profile, Shops and Stories — with the help of automation, live agents, and solutions like Zendesk.

Sell more

Personalise outreach at scale with sales engagement automation Article

Personalise outreach at scale with sales engagement automation

To help sales teams make personalised lead outreach more efficient, we are launching new sales engagement automation tools for Zendesk Sell.

2020 state of SMB sales

2020 state of SMB sales

In this white paper, we take a look at what has changed for SMB sales teams in recent years, the main issues facing SMB sales teams, and the role of technology in small and medium-sized companies

Top CRM benefits for sales and support teams Article

Top CRM benefits for sales and support teams

With automation and organisational features, CRMs empower sales teams to work more efficiently and serve their customers more thoughtfully.

What is the CRM process? Article

What is the CRM process?

The CRM tool itself is what provides the data and functionality required by your team to execute this strategy – and ultimately to turn leads into customers.

Guides, research, and more

How companies thrive after switching from Salesforce to Zendesk

How companies thrive after switching from Salesforce to Zendesk

Explore this eBook to learn how companies of all types, large and small, have flourished after making the switch from Salesforce to Zendesk.

Report: CX Champions of Europe

Report: CX Champions of Europe

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the CX Champions of Europe are driving CX success.

Report: CX Champions of Asia Pacific

Report: CX Champions of Asia Pacific

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how CX Champions across the Asia Pacific region are driving CX success.

Latest stories

How community nonprofits shift focus to solve for food insecurity

How community nonprofits shift focus to solve for food insecurity

Around the world, more people are going hungry now than before the pandemic hit. Now, nonprofits worldwide have had to pivot their focus to offering the most essential service of all: giving food.

Inspiring customer loyalty by giving thanks

Inspiring customer loyalty by giving thanks

We’re not the only ones who are lulled into a stupor of customer satisfaction in response to service steeped in gratitude. See how you can inspire customer loyalty by giving thanks.

How gamification is leveling up customer service

How gamification is leveling up customer service

Exponential growth in customer expectations, an increasingly competitive consumer market, the global influx of customer complaints…

11 support tools every customer service team should have

11 support tools every customer service team should have

Customer experience management is about providing consistent service. Here's our expert advice on how to do that.

Give thanks for a round of new apps this November

Give thanks for a round of new apps this November

Here are the newest integrations from Zendesk to help your business provide great customer experiences. injixo…

An enterprise guide to personalized service

An enterprise guide to personalized service

Enterprise companies often get a bad rap when it comes to personalized service. It’s on you to change the narrative.

The ultimate guide to customer segmentation for support teams

The ultimate guide to customer segmentation for support teams

If you’re not using customer segmentation for support, you're missing out. Here's how to put segmentation to work for your support team.

Getting started with sales management: Everything you need to know

Getting started with sales management: Everything you need to know

A comprehensive guide for new sales managers.