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Editor’s picks
Sales
Guide The ultimate guide to sales email automation
With this ebook, you’ll learn how to use an email automation tool to build a sales outreach process that saves time, keeps your messaging consistent, and connects you with leads the moment they’re ready to buy
Article The ultimate guide to agile sales management
Discover agile sales development principles that can be applied to empower reps, improve team performance and…
Using Promotions To Drive Sales
Sales promotions are a great way to boost business for your company in the short term,…
The Benefits of Sales Training
When you invest in sales training courses, you can expect to see a tangible benefit. From…
Service
Article How customer experience is helping payment companies and digital banks to differentiate
As consumers, we are living our lives through technology – and increasingly mobile technology at that.…
Article How insurtech disruptors are teaching the industry a valuable lesson in customer experience
There’s nothing like living through a global pandemic to put insurance firmly front of mind. Capgemini’s…
Article Google Business Messages: 3 best practices for customer service teams
Meet customers where they are and build stronger connections with them through Google Business Messages.
Article How to use Apple Messages for Business for customer service
Use Apple Messages for Business to connect with customers on the Apple devices and platforms they use every day.
Culture
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Article Making hybrid working work for your team
To say the concept of hybrid working is on everyone’s mind, would be an understatement. Over…
Article The future of customer experience: how VR, AR and 5G are changing customer service
Over the past 15 years, new technologies have entered the market at an increasingly rapid pace…
Article Why the digital evolution starts with customer loyalty
It was Deepak Chopra who said, “All great changes are preceded by chaos.” History has taught…
Article A guide to building a customer-centric organisational culture
Your company’s organisational culture is its identity. Learn how to build a culture that’s all about your customers.
Trending
Article How to use Facebook chatbots to improve customer service
Facebook chatbots are your secret weapon on Messenger.
Article Agile retailers reimagine customer service
Inditex, the world’s biggest fashion group and owner of Zara, has announced in 2020 it will…
Article Agile practices (2): Agility starts with self-service
Agile companies are pouring resources into online help centres, and with good reason. Content reflects the…
Guides, research, and more
Guide Report: The State of CX Maturity among Midsize and Enterprise Companies of Europe
To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.
Report: The State of CX Maturity among SMBs of Europe
To help businesses make data-driven decisions, Zendesk partnered with ESG Research to build a framework around CX maturity. See where your team stands.
Guide Guide to the Zendesk Marketplace
When your agents can deliver a great experience, customers are more likely to do business with you.
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Latest stories
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Article Why social messaging is the future of customer experience
Challenged on the highly detailed nature of her requests to someone who is serving her, Sally…
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Article Proactive service: A problem isn’t a problem if you can fix it before it happens
If you really want to get to know your customers – their deepest desires, their pain…
Social media tools that can improve your customer service strategy
While you’re likely already using social media as part of your marketing strategy, you might not…
Article How to grow your customer support when scaling your business
According to research by Dealroom and Sifted, Europe has 70 unicorns. And the volume of cash…
Article Using case swarming to resolve customer issues
With customers demanding more from businesses in terms of customer service and accessibility, it’s never been…
Article What is user adoption and how to achieve it
When your organisation decides to implement a new product, software or tool for employees or customers…
Article Why Customers Stop Using Your Services And How To Prevent It
Securing customer loyalty and attracting new clients is vital to every successful business. But the balance…