When it comes to mentoring, there are two key roles: the mentor and the mentee. Mentoring…
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organisation.
Starting up during a pandemic? Not easy, but these founders are making it work. Find out what they said about CX, growth and empathy.
Managers are expected to make split-second decisions, day in and day out, tracking who is working…
A robust user community is a powerful combination of support, social networking, and communications that streamlines the customer experience across the board. Here’s how it can start driving results immediately.
Every business needs to consider how to continuously deliver better customer experiences that can compete with…
See how you can master change management, a structured approach to organising people, processes and technology in order to smoothly implement change within a company
As bonafide subject matter experts collaborating cross-functionally across the company, agents play an important part in knowledge management. Set them up for success by putting the right processes in place.