What’s New at Zendesk
Zendesk lets you build conversational service, sales and employee experiences that drive growth. Learn how to use our latest product capabilities to build relationships that last.
For your customers
Make it easy for your customers
Provide customers with personalised service across popular channels, like messaging.
Build better bots
Improved bot building lets admins easily manage complex bots, train them and have more control over their dialogue.
Improve conversations with data
Flow Builder lets you automate conversations based on external data to make interactions feel more personalised.
Check out the new look
Ticket interface and messaging support both have a refreshed user interface on Android and iOS.
Give agents better context
Pages viewed provides additional context to agents by surfacing web pages or screens viewed by end users in real-time.
Improve task management
Live reporting for messaging lets supervisors view agent availability, workload and online statuses – all from one dashboard.
Set your teams up for success
Help agents handle higher ticket volumes, get better context and improve focus on every channel.
Empower agents with customised statuses
The Agent Workspace lets agents set customised statuses across channels to get routed to the right conversations.
Route tickets strategically
Triggers automatically route incoming requests based on which agents have the right skills for the job.
View live agent statuses
Live dashboards in Explore show which agents are online and what tickets, chats, conversations and calls they’re currently working on.
Keep your business in sync
Expand operational capabilities on a platform that tailors every customer experience to your business.
Enhance Sunshine integrations
Streamline the creation of customised integrations between systems with event-driven business logic and orchestration.
Sell smarter, not harder
Close more deals with new prebuilt apps, integrations and feature enhancements.
Upgrade sales analytics
Updates to sales reporting and analytics allow sales teams to drive effective conversations with data and centralise their reporting tools.
Use customised objects in Sell
Custom objects let businesses adjust Sell data to fit their exact needs by defining and linking new object types to leads, contacts and deals.
Follow the leads
Sell’s built-in sales engagement feature gives sales teams the prospecting, enrichment and sequencing tools they need to find more qualified leads, faster.
Integrate Dotdigital with Sell
Our integration with Dotdigital lets sales teams create targeted marketing and customer engagement opportunities with their Zendesk Sell account data.