What’s New at Zendesk

Keeping up with customer needs takes a high level of customer experience maturity. That’s why our latest product updates and announcements are designed to put you on the path to CX success.

Available in English only.

Sticker: New!

Make it easy for your customers

Optimise and scale your personalised messaging experiences across web

See how satisfied customers are with social messaging

Collect ratings across web, mobile and social media channels – like Facebook, WhatsApp and Twitter – to get an accurate view of your customer satisfaction score.

Provide support faster with authentication

Give your agents full context and hold secure

Learn more about user authentication

Measure your bots’ performance

Gain actionable insights into how your automated conversations are performing in Flow Builder to improve user experiences.

Discover reporting for Flow Builder

Give agents better context with attachments

Let customers share photos and files so your support teams can help debug, investigate and solve problems more efficiently.

Learn how to work with attachments

See what else is new

Check out our release notes for everything else coming to messaging this quarter:

See release notes

See our Early Access Programmes

Sticker: All New!

Set your teams up for success

Supercharge team efficiency with tools designed to save time, reduce effort and improve your service quality.

Help agents faster with suggested macros

Guide your agents and expedite onboarding with automated recommendations based on your most relevant pre-written responses.

Learn more about suggested macros

Save time with Content Blocks

Create, manage and update reusable content all in one place to ensure consistent pieces of text live across multiple articles and help centres.

Optimise your help centre with reporting

Find out what your customers search for most, tailor your content, address popular concerns and fill knowledge gaps.

Learn more about analysing search results

Improve self-service with customised pages

Give your admins and developers full control to create more personalised web experiences in your help centre.

Learn more about help centre customised pages

Apply new internal workflows

Simplify collaboration by making it easy for agents to kick off a side conversation, as a child ticket or an email, through triggers that copy information from the main ticket.

Learn more about side conversation trigger actions

Learn more about child ticket enhancements

See what else is new

Check out our release notes for everything else coming to the agent and admin experience this quarter:

See release notes

See our Early Access Programmes

Sticker: Very New! Sticker: New!

In case you missed it

See What’s New on-demand

Keep your business in sync

Connect Zendesk with your most popular business systems to get more done, faster.

Scale smarter with collaboration tools

Integrate Slack, Atlassian, Asana and more so your internal and external teams can easily collaborate on support tickets more efficiently. This makes managing projects across teams much easier.

Learn more about Zendesk’s collaboration tools

Consolidate workflows with Microsoft Teams

Create and update Zendesk tickets without ever leaving Microsoft Teams. This simplifies workflows, centralises information and boosts productivity. Integration coming soon.

Learn more about the new Microsoft Teams integration

Deliver face-to-face support with Zoom

Schedule meetings, share screens, make Zoom Phone calls, and access saved recordings – all from within Zendesk. Our new Zoom integration makes it easy to deliver personalised, real-time help.

Learn more about the new Zoom integration

See what else is new

Check out our release notes for everything else coming to platform this quarter:

See release notes

See our Early Access Programmes

Sticker: Ultra New!

Sell smarter, not harder

Stay focused, productive and finish the year strong with tools designed to give your sales team the edge.

Boost productivity to close deals faster

Give reps better insights into their leads and deals with task page enhancements and sequencing for contacts.

Learn more about task page enhancements

Save time by connecting your tools

Make it easier for your reps to work with newly added prebuilt apps and integrations from partners like Act-On and Myndbend.

Learn more about prebuilt apps and integrations

Get insights that drive the right action

Get better intel with additional data sets – like customised fields – in our Explore Open Beta

See what else is new

Check out our release notes for everything else coming to Sell this quarter:

See release notes

See our Early Access Programmes