Messaging and live chat software

Deliver rich conversational experiences

Add messaging to your website, mobile apps and social channels so customers can reach you instantly

Complete messaging solution

Meet customers where they are

Customers expect great service across all channels. Messaging makes it easy to stay in touch with personalised and engaging interactions. With Zendesk, get messaging right out-of-the-box or fully customise it to meet your needs.

  • Convenience

    Have a continuous conversation across channels, so customers never have to repeat themselves.

  • Flexible

    Help customers do more themselves using bots and integrations, letting agents jump in only when necessary.

  • Personalisation

    Use customer data to create rich, interactive conversations tailored to their needs.

Automation and AI

Enable 24/7 support

Answer Bot provides two distinct ways to enable customers to get help — even when agents aren't available. No coding is required and it's fully customisable.

Web, mobile and social channels

Stay connected on any channel

Add messaging and live chat to your website or mobile app, and leverage customer presence on social channels like WhatsApp or Facebook to deliver instant support without repetition. Provide live chat support for your customers or continue the conversation when it’s convenient for them.

Agent workspace

All interactions in one place

Customer conversations and information live in a centralised workspace so agents get all the context they need to help customers. They can switch channels and add or subtract bots as needed.

Customisation tools

Make messaging your own

Proactive messaging

Get ahead of your customers with outbound notifications that drive customer engagement and prevent escalations.

Third-party integrations

Enable customers to self-serve from within the conversation with rich messaging integrations, such as live location maps or customised bots.

Group messaging

Connect all parties to make interactions run more efficiently.

Proactive messaging

Get ahead of your customers with outbound notifications that drive customer engagement and prevent escalations.

Third-party integrations

Enable customers to self-serve from within the conversation with rich messaging integrations, such as live location maps or customised bots.

Group messaging

Connect all parties to make interactions run more efficiently.

See customisations

“As a customer-centric airline, it is essential that Cathay Pacific communicates with our customers on the channels they prefer. Messaging is fast becoming the preferred mode of communication for our customers, and we’re looking forward to enhancing our customer experience with these new Zendesk capabilities.”

Lawrence Fong

Group GM IT and Digital, Cathay Pacific Airways