Complete messaging solution
Meet customers where they are
Customers expect great service across all channels. Messaging makes it easy to stay in touch with personalised and engaging interactions. With Zendesk, get messaging right out-of-the-box or fully customise it to meet your needs.
Automation and AI
Enable 24/7 support
Answer Bot provides two distinct ways to enable customers to get help — even when agents aren't available. No coding is required and it's fully customisable.
Web, mobile and social channels
Stay connected on any channel
Add messaging and live chat to your website or mobile app, and leverage customer presence on social channels like WhatsApp or Facebook to deliver instant support without repetition. Provide live chat support for your customers or continue the conversation when it’s convenient for them.
All interactions in one place
Customer conversations and information live in a centralised workspace so agents get all the context they need to help customers. They can switch channels and add or subtract bots as needed.
Make messaging your own
Get ahead of your customers with outbound notifications that drive customer engagement and prevent escalations.
Enable customers to self-serve from within the conversation with rich messaging integrations, such as live location maps or customised bots.
Connect all parties to make interactions run more efficiently.
“As a customer-centric airline, it is essential that Cathay Pacific communicates with our customers on the channels they prefer. Messaging is fast becoming the preferred mode of communication for our customers, and we’re looking forward to enhancing our customer experience with these new Zendesk capabilities.”