Tools and templates

Article
13 min read

What is a sales funnel? Strategies on how to create one (+ examples and templates)

A sales funnel is critical for understanding the path to purchase. Learn how it works and how to build one so you can increase conversions.

Article
10 min read

30-60-90 day sales plan: examples, tips, and template

Discover how a 30-60-90 day plan can supercharge your sales team. Learn how to write a three-month strategy to train new managers and reps, and to sell in new territories.

17 min read

12 effective sales email templates (+ writing tips)

Increase your chances of success with these sales email templates that cover every stage of the pipeline, from prospecting to closing.

Article
18 min read

Cold calling scripts: 14 examples, templates, and tips

Cold calling scripts can help you get more leads and reach sales goals. Get tips on how to write effective scripts, and start crafting your own with our free templates that actually work.

Women in Leadership

At Zendesk, we care about creating an inclusive environment for all leaders, in particular women leaders, so that we can celebrate achievements, provide networking opportunities and collaboration to help support women in CX and beyond.

Article
14 min read

How to deal with angry customers: 17 tips, templates and examples

Knowing what to say to angry customers can turn a tense situation into an opportunity. Learn how to deal with irate customers and use our free templates.

Article

15 cold email templates to skyrocket your leads

Cold emailing is effective for generating leads but can be time-consuming. Use our templates to help you save time and secure more responses.

What is customer satisfaction? Definition + importance

Keeping your customers happy can make or break almost any business, so understanding, measuring, and improving customer satisfaction is vital.